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godmerch.com Reviews 541

•
TrustScore 4 out of 5

3.9

Gift Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Many customers are really happy with the products, often highlighting the beautiful prints, colors, and overall quality of the materials, which remain excellent even after washing. The customer service consistently receives praise for being outstanding, responsive, and helpful, with many people appreciating the quick and polite assistance they receive for various issues. Reviewers also note that orders are processed and shipped quickly, with many receiving their items in a timely manner, making them eager to order again. However, some people were dissatisfied with the product quality, stating that items did not match website descriptions and appeared cheap or poorly made, particularly ornaments. A few other people also felt that delivery was slow or that tracking information was not updated, leading to missed occasions and frustration. Some reviewers also reported issues with customer service, mentioning that their emails went unanswered or that they received incomplete orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and representation. Many reviewers... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction and a willingness to... See more

Quality

People report ambiguous experiences with quality, with many customers praising the excellent quality of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting quick processing and fast... See more

Customer service

Users describe positive interactions with customer service, highlighting that the customer service team is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

for some reason my apple pay didn't input my correct address. okay fine reached out to them and said the only way they would resend my package back for what i paid for is to leave a review if not I ha... See more

Rated 5 out of 5 stars

When scrolling thru Facebook I saw the items they had .what caught my eye was the beautiful prints and colors ,so many selections to choose from . I love that we can customize it . I read through the... See more

Rated 5 out of 5 stars

I received my t shirt in a very timely manner and it was easy to track. Was very happy with the quality and print on the shirt. I accidentally had the wrong shipping address. Customer service was... See more

Rated 5 out of 5 stars

I HATE getting emails from Godmerch because I order EVERY time!!! I love their products! I have ordered multiple times and everything is amazing quality and the 1 time I needed to reached out to cus... See more

Company details

  1. Gift Shop
  2. Clothing Store
  3. Custom T-Shirt Store
  4. T-Shirt Store

Written by the company

Welcome, we are happy to have you! We are GODMerch, a clothing brand. We have been working in the e-commerce field for 7 years especially for personalized products for family and pets. We have a team of artists with the ability to draw high quality graphics, a strong customer service team that can handle tens of thousands of orders per day. We always put the customer experience first which is the guideline for all employees of our company. The happiness of our customers is our pleasure. After many years of researching on thousand of designs, understanding the need of customers, we are confident that we can create the most beautiful and eye-catching products in the market, definitely a must in holidays like Mother's Day, Father's Day, Christmas and other major holidays of the year. At GODMerch we believe that personalization is the most powerful way to express your love to your beloved one.

Contact info

3.9

Great

TrustScore 4 out of 5

541 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

I have not received my second order.

2 November 2024
Unprompted review
godmerch.com logo

Reply from godmerch.com

Dear Linda Street,
Your second order was marked as delivered on November 4th. Could you please confirm if you’ve received it? We've also sent an email to check in with you.

Rated 4 out of 5 stars

Nana Sweatshirt

I received my Nana Sweatshirt this week and I love it! Love the color and the size is just right. The only thing I was surprised about was the packaging. It looked like it was vacuum packed...which causes the shirt to have a wrinkled look. How to smooth it out without ruining the lettering?

29 October 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointed in the sweatshirt

Very disappointed in the sweatshirt. It was advertised as embroidered but nothing on it was.

The sweatshirt was vacuumed packaged and the lettering is all wrinkled and will not come out.

I will not be ordering from godmerch again.

28 October 2024
Unprompted review
godmerch.com logo

Reply from godmerch.com

Dear Customer,

I’m sorry to hear that the shirt didn’t meet your expectations. The shirt you ordered is printed rather than embroidered.

We use vacuum sealing to protect items during transit, which can cause temporary creasing. We recommend ironing the item inside out on low heat to help any wrinkles relax.

I’ll reach out to you via email to see if there’s anything further we can do to improve your experience with us.

Rated 5 out of 5 stars

Item is perfect

Item is perfect, I love it. Top is very soft & light weight. True to size. Very easy directions for ordering. Needless to say I am very happy with my purchase & highly recommend ordering yourself one.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Grandmother sweatshirt

Item was received quickly and correctly. It is a Christmas gift, so my wife won’t be trying it on until then. Looks like it is a good quality material and product.

26 October 2024
Unprompted review
Rated 4 out of 5 stars

A Great Quality Gift!!!

The sweatshirt I received was great. The material is a little thinner than what I consider a “normal” sweatshirt. It’s somewhere between a heavy T-shirt and a thick sweatshirt. The graphic and custom personalized lettering was high quality. It’s a gift for my girlfriend, I’m sure she’ll love it.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

My order contained a mistake

My order contained a mistake. The vendor cheerfully offered to replace it with the correct product at no charge. Assuming the order was probably coming from overseas, I was thrilled when it arrived in just a few days. This is the kind of company I want to do business with again.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Great quality merchandise

Ordered a hat from this company and it turned out wonderful. A little pricey but well worth it for the quality of the merchandise. My husband was very happy.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Personalized shirt

They use the Gildan brand and it's a very comfortable fabric.
True to size.
I absolutely LOVE my shirt they made me and I will definitely continue to purchase from Godmerch.
Thank you much
Loves from TX ♥️

30 September 2024
Unprompted review

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