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Rated 5 out of 5 stars

Direct, simple instructions and tools made designing my phone cases easy and quick! When they arrived, they looked exactly as the preview had shown me they'd look. They fit my phone perfectly ~ it fee... See more

Rated 1 out of 5 stars

Rubbish company. Terrible customer service. Upto now 8 emails between myself & this company to resolve where my package is. 3 times they've asked for my address. Received tracking from royal mail , sa... See more

Company replied

Rated 5 out of 5 stars

Top marks for quality & customer service from Go Customized . I ordered a wallet type cover for my phone & when it arrived there was a small opening in the case to allow This really spoiled the lo... See more

Rated 5 out of 5 stars

Fabulous company to get a phone cover from. Excellent service. Easy to make up design, place order and quick delivery. Have used for last three years, using photos of my grandchildren and have kept th... See more

Company details

  1. Fashion Accessories Store

Written by the company

Custom phone and tablet cases. High quality print, Fast shipping, Your own photos, iPhone, Samsung, LG, iPad. Made in Amsterdam, shipped to your door


Contact info

3.4

Average

TrustScore 3.5 out of 5

606 reviews

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Rated 5 out of 5 stars

This is the second case i have ordered…

This is the second case i have ordered for two different phones. Both cases have been of an excellent quality and the photos i have requested to be on there have made the cases very special.
They wear well and take some beating as i use my phone so much. Well priced for such a unique and quality case.
The case arrives quickly and phone fits well. All together one happy customer.

1 January 2021
Unprompted review
Rated 5 out of 5 stars

Great product, good service

Bought phone case with holiday photo print as a Christmas present - arrived on time (despite current issues at ports) and exactly as expected. Good quality case and print - recipient delighted.

31 December 2020
Unprompted review
Rated 5 out of 5 stars

Abaslotly fantastic

Abaslotly fantastic. Picture quality is perfect. My partner was very happy with his Christmas present
Thankyou very much for making his day.

29 December 2020
Unprompted review
Rated 5 out of 5 stars

Purchased the personalised phone wallet…

Purchased the personalised phone wallet for my wife as an Christmas present and she was absolutely delighted, The printing quality was excellent and easy to design on the website, Delivery was prompt and prices were reasonable. Will definitely use them again.

29 December 2020
Unprompted review
Rated 5 out of 5 stars

Phone case with photo. Perfect!

Had a phone case made for my dad with all the grandchildren on. He loved it! Great quality, perfect placement of the picture and fast delivery. Amazing first purchase!

29 December 2020
Unprompted review
Rated 1 out of 5 stars

Christmas present bought in plenty of time with premium delivery turns up FOUR Days after Christmas.

I purchased this item on the 16th as it said on the website it would still arrive in time for Christmas and that was even with standard delivery (24th latest). This was a Christmas present for my mother so by chance I paid extra for premium delivery but have only just received it TODAY!!! Awful service in terms of distribution. If it had arrived on time I would have given 5 stars as the quality is quite good on the case but due to the incompetence of getting the item delivered on time I will give them 1 star as they never even contacted me to say it would be delayed.

29 December 2020
Unprompted review
GoCustomized logo

Reply from GoCustomized

Hi Aaron,

We're sorry to hear the delivery of your order was delayed.
Premium shipments with GLS were affected by the lockdown, as this was unexpected and was impossible for the trucks to enter the country. We understand this is really unfortunate, but together with GLS we worked to minimize the impact as much as possible.
We're verry sorry for the inconveniences caused and thank you for your understanding on this extraordinary situation.

Kind regards,

Support Team

Rated 5 out of 5 stars

Great phone cover loved the print it…

Great phone cover loved the print it was amazing Christmas gift for my mum... well it would of been if my mum knew what iPhone she had🙈 got one that didn’t fit was so upset! But great case great print loved it all

28 December 2020
Unprompted review
Rated 1 out of 5 stars

Not a UK based service so very slow…

Not a UK based service so very slow delivery to the UK. I did not realise this until I’d spent ages creating a customised phone case on their site. Ordered 9 December, estimated delivery was 17 to 23 December. Now the 28th and still not arrived. This was meant to be a Christmas present. I could have paid for premium delivery but the free timescale they gave should have arrived before Christmas. Very disappointed!

28 December 2020
Unprompted review
GoCustomized logo

Reply from GoCustomized

Hi Steve,

We're sorry to hear the delivery of your order was delayed.
Please understand the restrictions and changes towards the UK were affecting the delivery times and we tried our best to minimize the impact.

Kindly contact us on our help center so we can help you futher.

Kind regards,

Support Team

Rated 5 out of 5 stars

I absolutely love my phone case

I absolutely love my phone case, personalised with a photo of my dog on a Cornish beach. It was so simple and quick. I completed the details, chose a photo and in no time it was returned looking fabulous. Great quality case to protect my new phone and make me smile whenever I use it. Tanks

28 December 2020
Unprompted review
Rated 5 out of 5 stars

Great product, Great customer service

Really good product, the first didn’t arrive but after talking to the customer service Maria was excellent and got me a replacement sent out by priority in time for Xmas! Good work!

27 December 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a case on the 14th December

Ordered a case on the 14th December - didn’t receive a confirmation email, haven’t received any correspondence from them so far. Tried sending a message on their website, no response. Absolute scam, will be requesting a refund from PayPal.

27 December 2020
Unprompted review
GoCustomized logo

Reply from GoCustomized

Hi Beth,

We're sorry to hear you didn't receive any follow up email.

This usually happens when there is a typo in the email or when the order was not completed succesfully. Kindly reply to the last email from support and they will help you further.

Kind regards,

Suppport Team

Rated 5 out of 5 stars

Very straight forward app

Very straight forward app to use & its a great product, the print also of good quality & hard wearing, so overall very pleased with my product. Thank You GoCustomized. A+

27 December 2020
Unprompted review
Rated 5 out of 5 stars

lovely case

great prices you ge what you pay for quick delivery
very well made would I use this seller again yes

26 December 2020
Unprompted review
Rated 1 out of 5 stars

Case came with the crack and wasn’t…

Case came with the crack and wasn’t printed as said it would online I’ve emailed for refund but never got a reply!!!

26 December 2020
Unprompted review
GoCustomized logo

Reply from GoCustomized

Hi Megan,

We're sorry to hear your case was damaged during transport.

Kindly log in on your account and choose "My received product" to submit a request. Our support team will offer you a suitable solution within hours.

Thank you for your understanding.

Kind regards,

Support Team

Rated 5 out of 5 stars

Christmas gift

Easy and quick. Arrived earlier than stated as i bought this for my husband for Christmas, its lovely and the picture is so vibrant, can't wait to give it to him.

22 December 2020
Unprompted review
Rated 1 out of 5 stars

Never again.

Ordered a phonecase on the 4th of December and assumed that same day shipping meant it would maybe take a week to come. After paying I was informed of possible delays but expected the 18th. Understandable but cutting it fine. It’s now the 22nd and still no sign. Contact us form is unhelpful and just repeats the same thing. Managed to get someone on their Facebook page who informs me the courier is Ascendia a company with terrible reviews for delivery time under normal circumstances. Despite being a U.K. domain page the item actually comes from Amsterdam. If i has knew this I would have ordered from somewhere closer to home for quicker delivery.

Never ordering here again.

22 December 2020
Unprompted review
GoCustomized logo

Reply from GoCustomized

Hi Megan,

We're sorry to hear the delivery of your order was delayed.
Please understand the restrictions and changes towards the UK were affecting the delivery times and we tried our best to minimize the impact.
We are a Dutch company selling in many other countries, you can find more information in the topic "about us" on our website.

Kindly contact us on our help center so we can help you futher.

Kind regards,

Support Team

Rated 1 out of 5 stars

No indication of delays

So it's Christmas and I ordered something for my Nan two weeks ago. But instead of indicating that there would be at least three weeks of delays, they make the disclaimer *after* I ordered. Thanks guys.

21 December 2020
Unprompted review
GoCustomized logo

Reply from GoCustomized

Hi Calvin,

We're sorry to hear the delivery of your order was delayed.
Please understand the restrictions and changes towards the UK were affecting the delivery times, and we tried our best to minimize the impact.

Kindly contact us on our help center so we can help you futher.

Kind regards,

Support Team

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