BoardUp Reviews 260

TrustScore 2.5 out of 5

2.6

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Rated 4 out of 5 stars

Folding mechanism is very well designed. I am a professor and ride across campus to class. The folding feature allows me to easily pop and carry my board without making a spectacle of myself. Haha. Th... See more

Rated 1 out of 5 stars

We ordered a board before Christmas 2020. Then, suddenly, the web-site cancelled the order and did a payement refund without explaining any reasons and without proposing any additional options. We tri... See more

Company replied

Rated 1 out of 5 stars

My wife placed an order for a board as a birthday gift for me a month and a half ahead. However, when she inquired about the status, she received a brief response stating, "Sorry, we are out of stock,... See more

Rated 1 out of 5 stars

My name is Ralph Jones jr. And I haven't been able to access my account since I purchased my item, I didn't realize that it would take this long for my item to arrive and that it was being shipped ove... See more

Company replied

Company details

  1. Skateboard Shop
  2. Sporting Goods Store

Information provided by various external sources

BoardUp Inc. provide easy to use personal commuting device to young citizen who love to explore his/her own city.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

260 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Good product

At first I was frustrated on when will the item be shipped but within the week, the team responded to me and I recieved the item. The skateboard was superb! I enjoyed using it, especially its portability.

11 December 2022
Rated 5 out of 5 stars

Lots of fun

Such a fun board. Riding to and from work daily makes traveling fun. Thanks for the awesome product.

15 October 2021
Unprompted review
Rated 4 out of 5 stars

Exactly what I expected it to be

Folding mechanism is very well designed. I am a professor and ride across campus to class. The folding feature allows me to easily pop and carry my board without making a spectacle of myself. Haha. The trucks could be a bit better, the wheels could be a bit smoother, and the battery really needs an upgrade. If I’m looking for portability (on campus, museum hopping in DC), this is my board. If i am cruising for comfort, I definitely prefer my Backfire boards. This board is exactly what I expected it to be.

7 September 2021
Rated 5 out of 5 stars

My first esk8 board

My first esk8 board, and I can’t say enough great things about it. As a board, itself, it’s great. As a folding board, even better. I find myself now getting outside and riding everyday thanks to my BoardUp Bolt+.

9 July 2021
Rated 1 out of 5 stars

Irresponsable towards clients

We ordered a board before Christmas 2020. Then, suddenly, the web-site cancelled the order and did a payement refund without explaining any reasons and without proposing any additional options. We tried to contact them via “contact back”, but we didn’t get the answer in 24h, as they promise that, and we didn’t get any answer at all. Very irresponsible towards their clients.

3 January 2021
BoardUp logo

Reply from BoardUp

Hey Alex. Sorry for the inconvenienced. I just sent you an email to explain. I got my finger cut by my table saw. It took me long time to be able to type and have my mental power back :-(.

Rated 1 out of 5 stars

It's been a month since I ordered

It's been a month since I ordered. I wonder when the goods will be delivered.

9 December 2020
BoardUp logo

Reply from BoardUp

Hey KwonJae.
Please let me know if you still not recieve it. I will refund you in full if it is lost. Sorry for the delay.

Bin

Rated 5 out of 5 stars

Great board

Wanted to update this as the founder Bin went really out of his way to rectify the issue. Not of the back of my review but from getting through to the message. He was really nice and accomdating and provided great service.
Now for the review of the board after 6 months. I love it, its solidly made and the rides really well. Better than a normal board at that price point with the added benefit of folding. Wheels, trucks, and bearing are good and should last you a while and don't need to be replaced. You have to tweak the folding pedal a little as the tension changes but its fairly easy.

Original messsge:
Wrong item arrived. Emailed twice now, on their website and direct, and not heard a peep. If aftercare is important to you i'd go somewhere else.

19 November 2020
Unprompted review
BoardUp logo

Reply from BoardUp

Hey Stephen

I think that we have solved this issue already. I will email you to sort it out. Please do not worry. You will have your working Boardup you are looking for.

Bin

Rated 1 out of 5 stars

Not answering my email.

Not answering my email.

Package not arrived

Is this a scam?

16 November 2020
BoardUp logo

Reply from BoardUp

Hey Max

I have refunded all the orders which we can't fulfill in time due to this pandemic(logistic issue). I will email you for more info. since I can not find your name in my order list history.

Rated 5 out of 5 stars

Christmas Gift!

My son has your board from a few years ago. His uncle got him one for his BDay. This one with the motor is his Christmas gift. Can’t wait to see his eyes light up.

13 November 2020
Rated 5 out of 5 stars

Best board ever!!!

For the past 3 years I've been riding a penny board and I've always had trouble skating on the pavement where I live because I would always fall off because of cracks or rocks. But this board goes over them smoothly, as if I was hovering over them due to the soft wheels. And I love how it can fold in half because it makes it easier to bring it in a store with me so I dont have to lug around a big longboard. Plus, I can finally turn properly on this one. On my penny I had alot of trouble with turning right because it was hard to balance on it and I couldn't shift my front foot sideways or I would fall off. With this one I was able to do it as soon as I got it out of the box! I honestly cried a little when I had my first test run. Lol

24 October 2020

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