We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... See more
Company replied
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Review summary
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Reviews shaping this summary
The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently th... See more
Company replied
Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended -Jeff W
Company replied
We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return an... See more
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Company details
Written by the company
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
Contact info
4841 Lewis Rd, 30083, Stone Mountain, United States
- +1 470-845-2793
- customerservice@gobek.com
- gobekusa.com
3.8
Great
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My sink still has not been received and…
I am updating my previous review which I rated my experience 1 star. I have been dealing with Emma Rose, a rep from this company and she handled everything and got me my sink. She was very professional and attentive and made corrected the errors that had occured which apparently were the fault of the transit company. Not GOBEKUSA. Thank you Emma Rose for all of your assistance.
27 February 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you for your review, Susan. I sincerely appreciate your feedback. I am the Customer Service Representative at Gobekusa and am dedicated to assisting our customers in addressing any negative experiences they may encounter. Have a great day 🙏🏻
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your review. We truly appreciate it!
Watering Can
I ordered a watering can and everything about it was fantastic except for that the can leaked from the spout when using it. I had to wrap the spout (under the removable sprinkler head) with Teflon tape to get it to stop leaking. Had it not been for the leak I would have given 5 stars easily.
20 February 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your feedback! We’re delighted to hear that you found many aspects of the watering can fantastic. However, we’re truly sorry to hear about the issue you experienced with the spout.
Your suggestion of using Teflon tape is a creative solution, but we believe you shouldn’t have had to deal with that inconvenience. Quality is incredibly important to us, and your comments help us improve.
Thank you for bringing this to our attention, and we hope to serve you better in the future!
Best regards,
Reply from Maya USA INC. - GOBEKUSA
Dear Monica,
We received your return request for order #US4660 and initiated the return process. I understand your disappointment and apologize for any inconvenience this may have caused. We value your feedback and have taken note of your Trustpilot review.
Regarding the 3" Natural Talalay Latex Mattress Topper, I have been in contact with our supplier to investigate your concerns. As stated on our website, that is literally a 3" thick piece of Salalah latex foam meant for 1/2 of his bed.
You are welcome to return the item. However, we would appreciate it if you could share specific details about the issue you encountered. We strive to provide accurate product descriptions and your feedback is valuable in helping us improve.
We always pay attention to our customer's satisfaction.
very satisfied with the sink and the customer service
The product is beautiful and fits my expected dimensions perfectly. I also spoke with the customer service quite a bit, and they were fast and helpful to respond. I would definitely buy another product from this company.
11 February 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that the sink fits perfectly and that you're happy with its design. Providing helpful and prompt customer service is very important to us, and it's wonderful to know we met your expectations.
We truly appreciate your support and would be delighted to assist you again in the future. If you ever need anything, please don’t hesitate to reach out!
Dolle Dallas Staircase
Excellent communication regarding the order, and a great price on the product. Was also delivered in a timely manner.
7 February 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you were happy with our communication, pricing, and timely delivery. Your satisfaction is our top priority, and your feedback means a lot to us. We look forward to serving you again!
Reply from Maya USA INC. - GOBEKUSA
Dear Customer, when we checked your order status, it seemed to have been delivered on February 11. I contacted my shipping department and will make them examine this matter. We can provide a replacement or refund for your order if there is any problem caused by the shipping company. We generally recommend that our customers primarily ask us for assistance with these experiences. We would be happy to help resolve the problems. Our After-Sales Service Department will contact you about the process. Thanks for your understanding.
Reply from Maya USA INC. - GOBEKUSA
We appreciate your review!
you could have provided a useful grout…
you could have provided a useful grout removal tool with each unit for the price charged
3 February 2025
Reply from Maya USA INC. - GOBEKUSA
Dear Valued Customer, We greatly appreciate your feedback, and your review is of immense value to us. We will be sure to forward your recommendation to our vendor for their consideration. Thank you once again, and we wish you a wonderful day
Beautiful Rug Great Value
Great value for a beautiful, sturdy entryway rug! The delivery was fast, too. Love it!
31 January 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your review. We truly appreciate it!
Smooth & easy transactions..
Smooth & easy transactions... excellent customer service communications!
27 January 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your review. We truly appreciate it!
parts missing .small knob and m8 bolt…
parts missing .small knob and m8 bolt not on lawn mower. order #4348
1 February 2025
Reply from Maya USA INC. - GOBEKUSA
Dear Wilfried,
We sincerely apologize for the inconvenience you have experienced. We would be happy to assist you by sending the replacement part. However, we have been attempting to contact you to obtain the necessary details regarding the missing part in order to process the replacement, but unfortunately, we have not received a response. Kindly reach out to us at your earliest convenience, and we will be glad to provide the required assistance.
They had exactly what I wanted
They had exactly what I wanted. And shipped the needed samples promptly. They arrived very quickly. Excellent service.
16 January 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your review. We truly appreciate it!
You said an item was available so I…
You said an item was available so I ordered. Days later you tell me it’s not available so i had to find it somewhere else. You cost me a week dicking around waiting for a tool that I needed asap
17 January 2025
Reply from Maya USA INC. - GOBEKUSA
Dear Lars,
We sincerely apologize for the inconvenience caused, though it was not a result of any actions on our part. The item was temporarily out of stock due to high order volume, and we made every effort to locate it for you prior to canceling your order. Unfortunately, despite our best efforts, we were unable to fulfill the order and had to proceed with its cancellation. Once again, we apologize for the disruption this has caused, and as a gesture of goodwill, we would like to offer you a 10% discount on your next order to help make up for the inconvenience.
Kind regards,
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your review. We truly appreciate it!
Great Company
Easy to order. Fast delivery. It was just like advertised. Great quality.
13 January 2025
Reply from Maya USA INC. - GOBEKUSA
We appreciate your review. Thank you so much!
Broken, labor intensive, poor quality
Both dressers arrived broken, the first had a leg broken off and the second had a portion of the back wood broken off. My husband fixed these issues, but they're both not very sturdy. Also, these took hours and hours to build...way more labor than we have ever experienced in building similar products. Also, quality is just not great, despite the dressers being solid wood, which is surprising.
3 January 2025
Reply from Maya USA INC. - GOBEKUSA
Dear Kelly,
This is Emma from Gobekusa. I would like to inform you that we have a return policy in place for orders that are damaged upon delivery, as well as a replacement policy for damaged parts of items. Upon reviewing our records, I was unable to locate any request from you regarding this matter. We kindly encourage our customers to reach out to our customer service team should they encounter any issues, as we are always here to assist in resolving them.
Thank you, and have a wonderful day.
Kind regards,
Emma
Reply from Maya USA INC. - GOBEKUSA
We appreciate your review. Thank you so much!
I'm still waiting on my purchase and…
I'm still waiting on my purchase and it's almost a month since I placed the order
18 December 2024
Reply from Maya USA INC. - GOBEKUSA
Dear Marisa Bouchard,
Thank you for your feedback, and we deeply regret the delay you experienced with your order. While we’re glad to hear your product has now arrived, we completely understand how frustrating the extended wait must have been.
The delay occurred due to unforeseen issues with our vendor releasing the product, followed by extended transit times. We are actively working with our partners to prevent such delays in the future and to ensure a smoother and faster process for our customers.
Your satisfaction is our priority, and we truly appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Successful outcome
Had an issue with my order but we agreed on a successful outcome and I am happy with the outcome. Company has good communication with customers and that is very impressive.
16 December 2024
Reply from Maya USA INC. - GOBEKUSA
Hello Gregory, we greatly appreciate your feedback. Our primary goal is to serve you by proactively addressing potential issues and minimizing any risks to our customers. Have a great day!
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