We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently th... See more
Company replied
Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended -Jeff W
Company replied
We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return an... See more
Company replied
Company details
Written by the company
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
Contact info
4841 Lewis Rd, 30083, Stone Mountain, United States
- +1 470-845-2793
- customerservice@gobek.com
- gobekusa.com
3.8
Great
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BBQ bar top!
I ordered some epoxy from a supplier that was bad (it never cured always sticky). I reached out to them about it twice and never heard back so I decided to try the Ultra Clear epoxy and it was the best decision I have made. Product is fantastic and made my BBQ top look beautiful.
Thank you
16 February 2026
Reply from Maya USA INC. - GOBEKUSA
Thank you for your kind review! We’re very happy to hear that you are satisfied with the product and that the delivery met your expectations. Your feedback means a lot to us. We look forward to serving you again in the future! 😊
Happy with my Order
The order was filled very quickly and arrived in excellent condition.
17 February 2026
Reply from Maya USA INC. - GOBEKUSA
Thank you for your kind review! We’re very happy to hear that you are satisfied with the product and that the delivery met your expectations. Your feedback means a lot to us. We look forward to serving you again in the future! 😊
I order Prosaunas Thermo-Spruce 1X4 T&G…
I order Prosaunas Thermo-Spruce 1X4 T&G STP Sauna Wall Wood and all planks was In terrible condition . I paid for premium and got something very poor quality . May be 4 or 5 grate .
At least I order most wood I need from different site and can tell what a huge difference , For same price I got excellent lamber from other site
27 January 2026
Reply from Maya USA INC. - GOBEKUSA
Hello Maria,
Thank you for your feedback. We’re very sorry to hear about the condition of the sauna wood you received. We have noted your issue and are currently in discussions with our supplier to address it. We will get back to you as soon as possible with a resolution.
We appreciate your patience and understanding.
The product itself seems pretty good
The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently the holes don't line up. I've asked for some resolution but no response yet..Feb 4.
OK, here we are in late March. I'm raising my review to a 4 1/2. Of course, the item itself still falls a little short because measurements are out of wack, however, that is not Gobek's fault..their supplier is the problem and they have been unable to get satisfactory response from them. Gobek has been extremely helpful thru this process...professional, empathetic, responsive and willing to go the extra mile to find an answer. They are clearly as frustrated as I am. Today, they agreed to give me a full refund and suggested I keep the items...maybe I'll use 'em as a doorstop. I'd give 'em a 5 for service but still dinged them just a little for not being able to get the supplier to respond more positively. Hope they find a new supplier. Gobek.....a good group.
4 February 2026
Reply from Maya USA INC. - GOBEKUSA
We’re glad to hear that the product quality met your expectations, and we appreciate you bringing the measurement issue to our attention. Our team has already reached out to you via email and is working to resolve this matter as quickly as possible so the push and pull signs align properly as intended.
Thank you for your patience while we finalize the solution.
Kind regards,
Reply from Maya USA INC. - GOBEKUSA
Thank you for your kind review! We’re very happy to hear that you are satisfied with the product and that the delivery met your expectations. Your feedback means a lot to us. We look forward to serving you again in the future! 😊
Reply from Maya USA INC. - GOBEKUSA
We’re pleased to hear that you found the pricing competitive and were satisfied with the product quality, delivery speed, and overall service. Providing value, reliability, and consistent support is an important part of our approach.
We appreciate you sharing your experience.
Kind regards,
Return and refund
We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return and refund after receiving this information. They stayed in contact with us throughout the entire process notifying us when refund was completed.
4 January 2026
Reply from Maya USA INC. - GOBEKUSA
We’re glad to hear that your order was delivered quickly and that our team was able to assist you promptly once you shared the information from your cardiologist. Ensuring that returns and refunds are handled carefully and with clear communication is an important part of how we support our customers.
We appreciate you sharing your experience.
Kind regards,
Wrong item
Dear GobekUSA Team,
I received my delivery for order #US8934 today, and the items are completely incorrect. This is very frustrating as I specifically confirmed the product with your team before placing the order. (See attached pictures)
Additionally, I noticed the package was shipped from a third party, Darkslide Records in Iowa. I order from them frequently and could have purchased this directly for a lower price.
Given these errors, I expect a full refund, including the cost of return shipping to Darkslide Records. This experience is unacceptable, and I plan to file a complaint with Shop if this matter is not rectified immediately.
20 January 2026
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
Hello,
We take claims of incorrect items very seriously. However, after reviewing this order, we have not received any verifiable evidence that the items shipped do not match the SKU and specifications confirmed prior to purchase.
Our company works with multiple authorized fulfillment partners in the United States, which is why a third-party warehouse name may appear on shipping labels. This does not affect the authenticity, pricing, or correctness of the product ordered.
If an item is truly incorrect, our policy is simple and fair: the item must be returned and inspected before any refund can be issued. To date, no return request or verification has been completed for this order.
We remain ready to resolve this professionally through our support team and encourage the customer to complete the standard return verification process so the issue can be addressed properly.
Reply from Maya USA INC. - GOBEKUSA
We’re pleased to hear that your item arrived on time and in excellent condition. Reliable delivery and careful handling are important parts of our service.
We appreciate you sharing your feedback.
Kind regards,
The gloves I ordered were too small but…
The gloves I ordered were too small but I worked with Edo and he helped me with the return and the reorder. He was very nice.
The shipping was very slow but that’s not on the company that’s just snail mail for you!
29 December 2025
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
We’re glad to hear that we were able to assist you with the return and reorder process and help make the situation easier to resolve. Ensuring that sizing or order adjustments are handled smoothly is an important part of our customer support.
We also appreciate your understanding regarding the delivery time, and thank you for sharing your experience.
Kind regards,
Arrived in a timely manner
Arrived in a timely manner, and I’m happy with my “vintage” product.
31 December 2025
Reply from Maya USA INC. - GOBEKUSA
We’re glad to hear that your order arrived in a timely manner and that you’re satisfied with the vintage product you received. Delivering items as expected and maintaining product authenticity are important parts of our service.
We appreciate you sharing your experience.
Kind regards,
Beautiful sink, reliable customer service
The sink is absolutely beautiful. Customer service responded almost immediately to concerns.
2 January 2026
Reply from Maya USA INC. - GOBEKUSA
We’re glad to hear that the sink met your expectations in both design and quality, and that our customer service was able to respond quickly to your concerns. Providing both reliable products and timely support is an important part of our service.
We appreciate you sharing your feedback.
Fedex managed to misdeliver my package
Fedex managed to misdeliver my package. Gobek was great. They kept me informed. When it became apparent, they said they'd file the claim and replace the lost item.
24 December 2025
Reply from Maya USA INC. - GOBEKUSA
We’re glad to hear that our team was able to keep you informed and take the appropriate steps once the delivery issue became clear. Ensuring that situations like this are handled promptly and transparently is an important part of our service.
We appreciate you sharing your experience.
Kind regards,
Beautiful glasses
Beautiful glasses. Arrived very quickly in perfect condition. This a gift I will be proud to give to my best friend.
27 December 2025
Reply from Maya USA INC. - GOBEKUSA
We’re glad to hear that the glasses arrived quickly and in perfect condition, and that they met your expectations as a gift. Product presentation and careful delivery are important parts of the experience, especially when an item is meant to be shared.
We appreciate you sharing your feedback.
Kind regards,
“I placed the order on December 23
“I placed the order on December 23, and it was supposed to be delivered within 2–3 business days, but on January 5 it was refunded because the item was out of stock.
5 January 2026
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
We understand how disappointing this situation must have been, particularly with an order placed during the late-December holiday period when demand and inventory movement are exceptionally high. In some cases, stock availability can change rapidly despite initial order confirmations, resulting in cancellations and automatic refunds.
Your feedback has been noted, and it helps us continue improving inventory visibility and communication during peak seasonal periods.
Kind regards,
Great customer service!
Great customer service and continual communication. I really appreciated that so much!!
2 December 2025
Unprompted review
Reply from Maya USA INC. - GOBEKUSA
We’re pleased to hear that our customer service and ongoing communication met your expectations. Maintaining clear and consistent communication throughout the process is an important part of how we support our customers.
We appreciate you sharing your experience.
Kind regards,
Very satisfied!!
Very fast turnaround time from ordering to receiving the product. Very well engineered product and the price point is reasonable.
12 December 2025
Reply from Maya USA INC. - GOBEKUSA
We’re pleased to hear that the turnaround time met your expectations and that you found the product well engineered and reasonably priced. Delivering efficient service while maintaining quality and value is an important part of our approach.
We appreciate you sharing your experience.
Kind regards,
Lousy customer service
I placed two orders. You accepted both, shipped one and informed me many days after I placed the order that you had cancelled one order. Now it’s too late to get it for a Xmas gift.
12 December 2025
Reply from Maya USA INC. - GOBEKUSA
We understand how disappointing this situation is, especially when an order is intended as a Christmas gift. During the holiday season, order volumes and inventory changes can create unexpected challenges, and we regret that this impacted your experience.
Your feedback has been noted, and it helps us improve how we communicate and manage orders during peak periods.
Kind regards,
My item came quickly and there were an…
My item came quickly and there were an additional 2 above what I ordered. Quality is good. Overall very pleased.
12 December 2025
Reply from Maya USA INC. - GOBEKUSA
We’re glad to hear that your order arrived quickly and that the product quality met your expectations. It’s also good to know that the additional items were included and contributed positively to your overall experience.
We appreciate you sharing your feedback.
Kind regards,
Reply from Maya USA INC. - GOBEKUSA
We’re pleased to hear that the AWOL Vision screen met your expectations and that the delivery was completed on time. Providing reliable products along with dependable delivery is a key part of our service.
We appreciate you sharing your feedback.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.