Missing parts of the order nobody to contact no calls back from 7 messages in a week oh and they threw the 4m x 4.6m of grass over a communal gate into a walk way blocked the gate from being opened... See more
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Impossible to review the grass as it has still not arrived. Ordered on 11th April dispatched on the 20th and still not arrived. The tracking number doesn’t work. The customer service is non existent.... See more
Overall, very happy with the service especially with the current situation. Ordered and delivered within 2 weeks, yes, there wasn't much communication, but I had a confirmation email and an dispatc... See more
Easy to order online, Takes a while for anyone to answer the phone, although the 1 time I did manage to get through the lady answered my delivery query pretty quickly and got me my answers. Still no... See more
1.8
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Terrible Service - Avoid like the plague.
Goods did not arrive in time and could get no response from customer service. Shocking service.
9 June 2020
Unprompted review
I wouldn’t even give 1 star
I wouldn’t even give 1 star! Ordered 13th of May - I have tried calling, emailing and even tried their Facebook page! No reply!! I’ve now gone through the bank for refund!!! Shocking! How anyone can do this is despicable!
7 June 2020
Unprompted review
Quick delivery
Quick delivery, spray easy to use, it made the grass smell lovely and did get rid of the ‘dog’ smells. But needs to be done on a regular basis.
5 June 2020
Unprompted review
product was flimsy, disappointing
product was flimsy and the minute you touched it the green paint chipped off making it not fit for purpose. Also bunches up the grass and can see them through the grass very easily, disappointed. Have bought some pins from another company that hopefully will be more discrete.
5 June 2020
Unprompted review
artificail grass
great service put straight down over slabs looks excellent
5 June 2020
Unprompted review
Didn't have my chosen product in stock…
Didn't have my chosen product in stock and chose to tell me the day after it was due to arrive offered a refund which im still waiting for. Very disappointed
4 June 2020
Unprompted review
I havent received my grass from you I…
I havent received my grass from you I ordered a week ago had no responce to say when I would receive it so not happy want a refund.
4 June 2020
Unprompted review
Received dispatch confirmation with…
Received dispatch confirmation with tracking info but not received item and not responding to email asking for them to chase courier. Even allowing for the current situation I am very disappointed ☹️
4 June 2020
Unprompted review
Paid for 32 sq metres but only 16 sq…
Paid for 32 sq metres but only 16 sq metres delivered. Phone inbox full, sent email and also private messaged but no response from them. Customer service atrocious.
4 June 2020
Unprompted review
Take money then no contact
Company has taken payment and sent a dispatch email but nothing has arrived I have since tried calling but the mailbox is full, I have emailed 3 times and no response. I want my product but this company is ignoring customers after taking payment
3 June 2020
Unprompted review
Happy with grass
I AM very happy with my grass and I think the price was reasonable and would recommend this to anyone 😊
2 June 2020
Unprompted review
Terrible customer service
Terrible customer service. Ordered 14th May, tried to email for an update but still nothing. They were quick to take my money though! unable to contact them to get it sorted. Not happy.
2 June 2020
Unprompted review
Product arrived faster than predicted…
Product arrived faster than predicted and the description was accurate.
1 June 2020
Unprompted review
**please!!!
**please!!!! ****DO NOT BUY FROM THIS COMPANY*****…
****DO NOT BUY FROM THIS COMPANY***** THEY DO NOT ANSWER THEir PHONE OR REPLY TO EMAILS. I CANNOT SEE HOW THIS COMPANY IS STILL EVEN TRADING SHOCKING CUSTOMER SERVICE!!
1 June 2020
Unprompted review
The company have taken my money and are…
The company have taken my money and are impossible to contact.
I received a email from their other company Flooring Direct to say they’re experiencing a 4 week delay on deliveries... this should be on their website when placing an order online.
I have sent two emails and tried several times to contact them and they are just ignoring them.
I placed a post on their Facebook page and this has now been deleted. If someone can delete a comment on Facebook the can respond to a email
31 May 2020
Unprompted review
****DO NOT BUY FROM THIS COMPANY*****…
****DO NOT BUY FROM THIS COMPANY***** ORDERED MY ITEMS OVER 2 WEEKS AGO THEY FINALLY ARRIVED YESTERDAY, ONLY TO HAVE SOME OF THE ORDER MISSING, THEY DO NOT ANSWER THEir PHONE OR REPLY TO EMAILS. I CANNOT SEE HOW THIS COMPANY IS STILL EVEN TRADING SHOCKING CUSTOMER SERVICE!!
30 May 2020
Unprompted review
Complaint regarding a recent order to this company
Order accepted and paid for in mid April.I still haven’t received the goods but
have been fobbed off with contradictory excuses.
It is impossible to phone ,calls are not accepted.
Over a week ago I asked for a full refund,simply because my recent emails
have not received a response.
So far no reply.
Despite difficult times customer services should be in place.
29 May 2020
Unprompted review
DO NOT ORDER FROM THIS COMPANY
is it possible to give less than 1 star? Ordered 10 May, money taken and apparently dispatched 12 May. The tracking number (unlike others) appears to be OK but only 2 entries, both on 12 May and still no delivery. XDP (the courier) phones apparently down today and (like others) Go Artificial phone line say office closed. Have emailed both today, XDP anaemic auto response with no detail and don't expect to hear from Go. As others have said, don't order from this company, I suspect I'll not see my product and will have to fight for a refund. Don't Go Artificial Grass, Go elsewhere.
27 May 2020
Unprompted review
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