Too stupid to differentiate between EU and NA plug. Won't issue refund.
They sent me the wrong thing, and repeatedly ignored my emails requesting their return and refund procedure. After two weeks of nothing, I filed a credit card chargeback request and provided all the details and got my money back.
Only then did GoAccu started responding again. First they offered me 5 euros (no thanks) and then 30% refund if I don't send it back. I said no, because a) I'm not keeping something I can't use, b) it's not my fault they're too stupid to tell the difference between an EU plug and an NA plug and finally c) I already got my money back.
Then they begged me to take the offer because "we've been through a tough year due to COVID". False.They are losing money due to their mismanagement and aforementioned ineptitude, and they are trying to pass the costs onto the customers.
Now they're disputing the chargeback by sending delivery receipts as 'proof'. I'm sending back the entire email log and photos in response.
I also sent everything to the Netherlands Chamber of Commerce / KvK. They'll be lucky if they don't get investigated for fraud.
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Update: I have their email address and phone number - It's a Chinese mobile number.
If GoAccu has also stolen your money and you still cant get in touch with them, please send me a message.