Tohmo Reviews 

Intervention de Michael Martins
Excellente communication
Technicien compétent et efficace, explications claires et en toute transparence
Je recommande

L’intervention de M.KOITA ( de zeplug ) était au top. Il a pris le temps de m’expliquer le problème, avec le sourire et sans stress par rapport au temps d’intervention.

The dedication of both Stephanie and Elizabeth and how they follow up on the different issues that arise along the way. They make their jobs look easy and at the same generating lots of business for the company.

Merci à Mr Lahnida de son intervention pour faire un double de badge avec Zeplug efficace et rapide.

Le technicien zeplug Michael Martins hyper pro, ponctuel, efficace, aimable. Super !

I wanted to send an email through the contact services of the official website but after 3 weeks its still not working so here I am.

Charged my car at 90 Rue du Maréchal Leclerc, 10110 Magnant, France when coming back from holiday.

This is a charging station at the parking of a Hotel not busy so I thought leaving my car there for the night was a good option to charge.
Excessive charging fees for per minute charging made my bill well over 100euro's. The per minute charging fee being almost 80% of the bill.

Considering this charging station is advertised as a 22 kW AC charger and my vehicle was connected using a 32 A three-phase charging cable I would think to be able to charge at 22kW which was not the case.

Due to the charging power being significantly lower than advertised, the charging session was unnecessarily prolonged. This situation gives the impression that the operation of this charging station, combined with a pricing structure based on charging time, leads to unfair and disproportionate billing and feels as a complete scam.

Even when the charger would be able to provide 22kW the per minute charging fee would bring the overall price well over common fast charger prices.

We charged a Calahora Parador today. This was our second time at this location (16.30 Sunday 21 June) and the first time successfully. We still had the problems and phoned chargeguru. The first time we spoke English and had the phone put down on us. The second time a very helpful man's answered the phone and spoke perfect English and soon had us charging. I earlier emailed CG and again had excellent help. So CG seems to be a great support operation
Thanks

Intervention rapide et efficace par Mr Lahnida, technicien chez Zeplug.
Merci à lui.

I manage a large residential block in Birmingham. There's been demand for EV charging for many years now from our residents. We approached ChargeGuru last year and we are now currently live and more residents signing up! Communication has been fantastic every step of the way and installation of the infrastructure has gone really smoothly. The whole team that we have dealt with, Aaron, Jake x 2 and Elizabeth have all been amazing and our residents are thrilled. Thank you all for your hard work!

Diagnostique efficace.
Explications claires.
Intervention très professionnelle.

Dans l'ensemble, c'est un bon service. Seul bémol : il n'y a pas d'application Android ou iPhone

Mohamed Lahinda a été ponctuel, efficace, très agréable, lors d’une intervention sur ma borne. Service impeccable !

I used Charge Guru for the supply and installation of a Tesla Wall Charger. The unit developed a fault shortly after installation, still working but not charging at full capacity. This is a timeline of the service and warranty failure:

Initial Fault Reported: November 23, 2025.

Installer Refusal: About a week later, the sub-contracted installer contacted me and refused to attend or diagnose without a replacement being pre-purchased, leading to me being passed between the installer and Charge Guru for the next few weeks with no progress.

THE SHOCKING PROOF OF NEGLIGENCE AND DATA LEAK:

Today, Tuesday, December 9, 2025, at 10:00 AM, I called to chase the matter. A staff member answered, took my details, and then immediately abandoned my line, transferring me directly into a private, active, internal Sales/Operations Project Management meeting.

I was left on the line listening to this confidential call for around 40 minutes (until 10:43 AM). I attempted to speak but could not be heard.

The Final Insult: At 10:55 AM, the same staff member called me back, claiming the line had "cut off," and showing no awareness that she had transferred me to a private meeting. She then attempted to start the process over by "calling the supplier again," and telling CG will get back in touch at some point.

I have a full recording of this internal meeting, proving that Charge Guru staff at best need some desperate training support and at worst show a complete disregard for customer service.

This entire sequence demonstrates a total and unacceptable breakdown in service, security, and accountability.

The simple solution (which should have been actioned weeks ago) is the dispatch of a qualified technician or engineer to diagnose and fix or replace the faulty charger. This is not a complicated issue, but your team's failure has turned a basic warranty service into an embarrassing failure.

*update* Charge Guru immediately got in touch are are rectifying this now - updating from 1* to 3 to reflect.

After buying a new ev I took advantage of a special offer from Peugeot to have a charger installed.
This involved booking a charger and then chargeguru would install it.
I completed the booking process, and paid the deposit back at the end of may. Since then it’s not progressed at all. The original charger got cancelled and had to be reorganized, which took until the beginning of September to organize. I was told that the install would proceed as soon as the new charger arrived.
It’s now the end of NOVEMBER and nothing has been done. Chargeguru are completely radio silent, emails get returned saying the address is no longer active, there’s no answer to phone calls and the online Kontakt link just says there’s nothing available.
I‘m now left with no charger and no way to contact the company to refund my down payment.
Do not use this company they are at best completely incompetent and more likely probably just fraudulent scam artists.
I‘m now having to investigate legal options to reclaim my money

Unfortunately I am unable to give a better rating as I am having to constantly contact ChargeGuru for an update.
This was firstly to do with the initial install, had I not called them to chase I am sure I would still be waiting.
The contractor who installed my charger was actually really good and efficient, however the charger is now faulty.
I am now having to go round and round trying to get an answer from ChargeGuru regarding when a replacement charger will be sourced and installed.
It would be nice if they actually contacted me for a change, tried to be a little proactive, and kept a promise or two!

Service was very effecient . Installer turned up on time. Gave good advice on placement of charger unit and ensured site was clean and tidy before leaving. They were very helpful in supplying all paperwork in a timely manner once the job was completed.

There was a small delay due to charger and courier issue, but I was informed about this. After that, everything went smoothly, installation has been done perfectly and clean. Really recommend, best prices and service.

I placed an order for an EV charger installation on 11 Aug 2025 and emailed to cancel on 14 Aug 2025, well within the 14-day cancellation window. ChargeGuru has not replied to my emails and has so far refused to issue a refund, even after I paused payments through Klarna. No phone calls returned, no acknowledgement, just silence. I am now in the process of settling this with my payment provider for the refund. Very disappointing service and I wouldn’t recommend at all.

I strongly advise against using this company for your EV charging needs. My experience has been nothing short of frustrating. I’ve been trying to get an invoice for over 1.5 months now, and despite numerous attempts via email and phone calls, they’ve completely ignored me. It’s like I’m talking to a brick wall.

If you're considering this company for your EV charger, be aware that if anything goes wrong, you're on your own. Their customer support is non-existent, and it’s nearly impossible to get any assistance. It’s shocking, especially when you consider that Ford has partnered with them for the new EV models. I can’t understand why a reputable company like Ford would align themselves with a business that can’t even manage basic customer service.

Save yourself the headache and look for a more reliable and responsive option for your charging needs.