Go Ortho UKReviews 

49
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I’m just at the start of my dental journey. I've been met with so much care and expertise. I love having everything explained to me so clearly and carefully. Everyone super friendly too. I'm excited b... See more

Rated 4 out of 5 stars

The retainers were delivered within a decent timeframe. Go Ortho had the information they needed from Smile Direct which no longer exists. The retainers I used from Smile Direct were more bespoke. in... See more

Rated 5 out of 5 stars

Amazing ! As a previous smile direct customer I didn’t need to have a scan, I just needed a replacement retainer . To be honest I was a bit nervous about ordering a new set but they arrived within... See more

Rated 5 out of 5 stars

​Dr. Bagadi is outstanding. The first set of retainers worked perfectly and completely straightened my teeth—I couldn't be happier with the results! ​I am currently waiting for my new set, and the cu... See more

Company details

Written by the company

Go Ortho provides replacement retainers and oral care products. All retainers are overseen by registered dental professionals, ensuring your care is clinically safe and appropriate for your needs. Our goal is to make high-quality dental care more accessible, without compromising on safety, ethics, or evidence-based practice. We believe everyone should feel confident in their smile at any stage of life. That’s why we offer personalised care plans, clear pricing, and support from qualified professionals at every step of your journey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(49)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Uses bought customer list to spam cold sales

Go Ortho bought the customer mailing list from SmileDirectClub's shutdown and has consistently used it to spam cold sales emails.

I have received 26 emails from this company since March 6th, despite never purchasing from them. Their unsubscribe option also does NOT work.

Even though I have clicked the "unsubscribe" option in their email footer multiple times, I still receive emails from this company relentlessly.

10 June 2025
Unprompted review
Go Ortho UK logo

Reply from Go Ortho UK

Hi Dan,
We're really sorry to hear about your experience. At Go Ortho, we take customer privacy and communication preferences very seriously. We never want our emails to feel intrusive, and it’s concerning that the unsubscribe link didn’t work as expected.

We are investigating this further to ensure it’s resolved and you’re fully removed from our list right away.

Thank you for your feedback. It helps us do better.

Rated 5 out of 5 stars

Outstanding customer service and quality

Outstanding customer service and communication - very fast to respond to queries of any kind. Super-fast delivery of retainers of excellent quality, at a truly good price. Plus, they often have offers on which make multiple orders affordable, and Klarna means you can split payments into 3 interest free instalments (Paypal will let you do this anyway, tbf) Excellent service and business - I feel secure that my teeth won't move back to previous crookedness, following SmileDirect's going into administration - was really worried about that. Go Ortho is a Godsend! Thank you :)

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy, great product and excellent service!

I’m honestly very happy, both with the product and the whole experience so far. What I appreciate the most is that my questions are always taken seriously, I feel heard, and I get quick, helpful responses every time. The service feels like it’s available 24/7, which is rare these days. From the start, the communication was super easy and pleasant. The video consultation with Dr. Bagadi was clear, friendly, and informative. He and his team really took their time and went above and beyond to explain everything and support me throughout the process. I’m already looking forward to the final results everything’s been going really well, and I feel like I’m in good hands.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

Top class service.
I contacted them by email to see how they could help with aligning my son's teeth. A video call was scheduled with Dr Bagadi who was a delight to deal with and afford very clear information. He and his team went well beyond expectations to help and guide. They have shown to be very much trustworthy and reliable.
I also ordered aligners from my daughter for the 1st time from them. This is because they can ship retainers to UK for Smile Direct customers. I must say she is very pleased with them and noted that the edges are rather smooth unlike previous retainers from Smile Direct.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Go Ortho - Great Experience.

I have no problem recommending the team at Go Ortho UK who since the moment I have been in touch with them were proactive, quick to reply, helpful and professional. From my initial consultation with Dr Bagadi through to my interactions with the clinical and admin team on phone and email I have been impressed at every junction. I have used a different company in the same space previously and had exactly the opposite experience with slow replies and disinterested attitudes; Go Ortho are different and have my absolute recommendation.

2 June 2025
Unprompted review

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