Call answered promptly and a courteous & informative discussion followed, as my built-in AEG microwave oven needs repairing. Initial cost - with call-out - was higher than I anticipated (£159). Tried... See more
Company replied
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Review summary
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Connor was very polite,helpful and patient. He guided me through the options available for getting a fridge freezer repaired cost-effectively and the timescales for an engineer's visit. It was then... See more
Company replied
Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight aw... See more
Company replied
The phone was answered promptly by a friendly girl named Sasha. Sasha was patient and listened to the information I gave her regarding my freezer. She made enquiries and said an engineer could call... See more
Company replied
Company details
Written by the company
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Contact info
United Kingdom
- go-assist.co.uk
4.2
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Go Assist
Thanks for letting us know. We’re pleased everything went well. We’re glad you chose to share this with us.
The Go Assist Team
Reply from Go Assist
We appreciate your comments, Laura. We’re pleased everything went well. We value the time you took to write this.
The Go Assist Team
Nice to chat to a real person
Nice to chat to a real person ! Friendly , polite and easy to deal with
29 September 2026
Reply from Go Assist
Thanks for letting us know, Paul. We’re glad the process was straightforward. We’re grateful you took the time to leave a review.
The Go Assist Team
Nikita was very informative and…
Nikita was very informative and helpful. Call was answered quickly.
29 September 2026
Reply from Go Assist
Thank you, David. It’s good to hear everything was handled promptly. Your comments matter to us.
The Go Assist Team
A true professional Pearson
A true professional Pearson. And polite and Curtis. And cheerful
29 September 2026
Reply from Go Assist
We appreciate your comments, Brian. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
Curtis was brilliant today
Curtis was brilliant today. Helped me today. He was excellent at what he does. Many thanks to you. Thank you Curtis
29 September 2026
Reply from Go Assist
Thank you for sharing this. It’s lovely to see Curtis recognised for their help. We’re grateful you took the time to leave a review.
The Go Assist Team
I spoke to Will regarding our Dishwasher
I spoke to Will regarding our dishwasher not working properly. He was very friendly and professional arranging an engineer for us. Will was very informative and gave us the best deal that covers any concerns we had for our appliances in the future. Thank you so much!
29 September 2026
Unprompted review
Reply from Go Assist
Thank you, Holly. We’re pleased the engineer was able to help. We’re grateful you took the time to leave a review.
The Go Assist Team
Great booking service support…
Great booking service support from Louie today. We are all set for our repair visit in a couple of days. Hope this efficient service continues 😊
29 September 2026
Unprompted review
Reply from Go Assist
Thanks for letting us know. We’re pleased the repair was sorted. It’s always helpful to hear from our customers.
The Go Assist Team
The engineer was friendly and knew what…
The engineer was friendly and knew what he was doing
29 September 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Moto. We’re pleased the engineer was able to help. The team will be pleased to read your comments.
The Go Assist Team
It was a good experience very helpful
29 September 2026
Unprompted review
Reply from Go Assist
We appreciate your review. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
Chris was brilliant thanks so much for…
Chris was brilliant thanks so much for your assurance I feel less stressed about the constant issues I am facing -
29 September 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this. We’re glad Chris provided such helpful service. We’re glad you chose to share this with us.
The Go Assist Team
Quick and efficient service
Quick and efficient service. Great customer service
29 September 2026
Unprompted review
Reply from Go Assist
Thanks Matthew. It’s good to hear everything was handled promptly. Hearing about your experience means a lot to us.
The Go Assist Team
Alfie was helpful & efficient
Alfie was helpful & efficient - my repair was sorted out quickly. Thank
You.
29 September 2026
Reply from Go Assist
Thanks for letting us know, Lynn. It’s lovely to see Alfie recognised for their help. We’re pleased you chose to tell us how things went.
The Go Assist Team
Excellent information and prompt…
Excellent information and prompt assistance from Chris.
29 September 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, Michael. It’s good to hear everything was handled promptly. We value the time you took to write this.
The Go Assist Team
Spoke to Thomas
Spoke to a lovely gentleman called Thomas was absolutely fantastic and gave me all options available to me and I took his advise. Great work Thomas lovely , polite and very well mannered guy.
29 September 2026
Reply from Go Assist
Thank you for sharing this. It’s good to know Thomas made a positive impression. It’s always helpful to hear from our customers.
The Go Assist Team
Reply from Go Assist
Thanks for writing to us. It’s good to hear the service was helpful. We’re glad you chose to share this with us.
The Go Assist Team
Easy to book my repair very polite and…
Easy to book my repair very polite and very knowledgeable
29 September 2026
Reply from Go Assist
We appreciate your comments, Graham. We’re pleased the repair was sorted. We’re glad you chose to share this with us.
The Go Assist Team
Good professional service over the…
Good professional service over the phone. Tony was a good agent and dealt with my query professionally.
29 September 2026
Reply from Go Assist
Thank you, Marcio. We’re pleased Tony was able to help. The team will be pleased to read your comments.
The Go Assist Team
Booking an engineer was straightforward…
Booking an engineer was straightforward but I was not interested in all the other information
29 September 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, Brian. We’re pleased the engineer was able to help. We really value you sharing your experience.
The Go Assist Team
Extortionate Prices
Extortionate prices. Almost £250 for a new washing machine seal around the door. I thought they were local, Go Assist are based in Bournemouth not Torbay! Will never use again or recommend.
24 September 2026
Reply from Go Assist
Hello, thank you for your feedback.
We understand your frustration regarding the £250 quote for a washing machine door seal replacement, as well as your disappointment that our headquarters are in Bournemouth rather than being a standalone business in Torbay.
While we operate a national dispatch network that connects local engineers with customers, we agree that repair quotes should feel fair and transparent. We have attempted to call you to discuss your concerns, but have been unable to reach you.
Your feedback regarding parts pricing and company structure clarity has been formally logged for internal review.
Kind regards,
Lucas
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