I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
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Review summary
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What people talk about most
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I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
Company replied
Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
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Rented a car from The G&M and had a great experience overall. The car was in top condition, clean, and drove spot on. Everything was smooth and hassle-free, with professional and reliable service thro... See more
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Company details
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was very good
The service was very good. I am a new driver and my friend recommended me to this company. They are very helpful and Umran helped me with going online on Uber. He made the process very easy and understanding
3 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Sheek,
Thank you for sharing your experience with us.
We’re pleased to hear that, as a new PCO driver, you found the process easy and well-explained.
Our team is always here to support drivers with everything from documentation to getting online with Uber, and we’re glad we could make your start smooth and stress-free. We also appreciate your friend’s recommendation.
Best regards,
G&M Direct Hire Admin
Perfect customer service one of the…
Perfect customer service one of the best rental car company in London
Sultan I really appreciate your service thanks
3 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Hamid,
Thank you for your wonderful feedback. We’re delighted to hear that you rate our customer service so highly and consider us one of the best PCO rental companies in London. We truly appreciate your kind words and are glad our team could support you throughout your journey.
Best regards,
G&M Direct Hire Admin
Thanks to G&M direct hire team for…
Thanks to G&M direct hire team for great work and service best car hire company
3 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Naser,
We are pleased to have served you at your satisfaction. G&M direct hire assures all PCO drivers with best PCO services in London. Our well trained staff are dedicated to providing you with high value PCO services.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Kamyar,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Kind regards,
G&M Direct Hire Team
I have been renting from Gm direct hire…
I have been renting from Gm direct hire for just less than a year. My brother recommended me to them and I am happy with their service.
Many thanks To Umran & Omid for their support
2 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ajmal,
Thank you for sharing your experience with us.
We’re pleased to hear that you’ve been happy with our service over the past year and that the recommendation from your brother led to a positive experience.
Supporting our drivers with reliable service and ongoing assistance is always our priority, and we truly appreciate your trust.
Best regards,
G&M Direct Hire Admin
Best car rental company in London
Best car rental company in London
I have been working with this company for more than two years now and I really recommend it for other drivers.
2 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your continued trust over the past two years. We’re proud to hear that you consider us one of the best car rental companies in London.
Supporting drivers with reliable vehicles and professional service is always our priority, and we truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
Very easy and straight forward process
Very easy and straight forward process. Professional,helpful and very friendly staff .special thanks to Mr. Umran through the process.
1 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Ali,
Thank you for your kind feedback.
We’re delighted to hear that you found the process easy and straightforward, and that our team provided professional, friendly, and helpful support throughout.
Making the PCO rental experience smooth and stress-free is always our priority.
Best regards,
G&M Direct Hire Admin
G&M Direct is one of the finest…
G&M Direct is one of the finest companies in London. I have been working for more than 6 months and I really enjoy working with this company. Strongly recommend it for PCO drivers.
1 December 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind words and for being with us over the past six months.
We’re delighted to hear that you’ve enjoyed your experience with G&M Direct Hire. Supporting PCO drivers with reliable vehicles and professional service is always our priority, and we truly appreciate your strong recommendation.
Best regards,
G&M Direct Hire Admin
firsthand private hire driver for a number of years
having rented vehicles from them for a number of years from the Kia Nero 2 to the Kia EV3 they have been fantastic with me. All I have to say is if you’re after a vehicle to do private hire, you’re in good hands.
1 August 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. George,
We are pleased to have served you at your satisfaction. G&M direct hire assures all PCO drivers with best PCO services in London. Our well trained staff are dedicated to providing you with high value PCO services.
Best regards,
G&M Direct Hire Admin
I have been working with G&M Direct for…
I have been working with G&M Direct for more than two years now and tge process of hiring and returing is very simple so I recommend it for pco drivers
28 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Arab,
Thank you for your continued trust over the past two years. We’re glad to hear that both the hiring and returning process have been smooth and simple for you. Making things easy and efficient for PCO drivers is always our priority, and we truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
I have been working with G&M Direct…
I have been working with G&M Direct Hire for more than one year now and I have a good experience with the company. I recommend it for PCO drivers.
27 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Jalal,
Thank you for sharing your feedback.
We’re delighted to hear that your experience with us over the past year has been positive. Supporting PCO drivers with reliable vehicles and quality service is always our priority, and we truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Simon,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Kind regards,
G&M Direct Hire Team
To be honest from reception starting…
To be honest from reception starting good communication skills and and all staffs are very supporting and humble.
27 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Messele,
Thank you for sharing your positive experience with us.
We’re pleased to hear that our reception team and staff provided you with clear communication and supportive, humble service.
Delivering a welcoming and professional environment for every PCO driver is always our priority.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Asif,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct hire team
I had an excellent experience with this…
I had an excellent experience with this car hire company! Umran provided outstanding customer service, always friendly and attentive. Mustafa was also amazing—he helped me every step of the way with uploading my documents and sorting out my account, making the whole process smooth and stress-free. Highly recommend this company to anyone looking for reliable service and a great team to support you
5 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Rob,
Thank you for your wonderful feedback!
We’re delighted to hear that you had a smooth and stress-free experience with us.
At G&M Direct Hire, we’re committed to providing reliable vehicles and excellent customer service to all PCO drivers. Your recommendation means a lot to us!
Best regards,
G&M Direct Hire Admin
I have worked with G&M for a long time…
I have worked with G&M for a long time and they are more professional in any thing they do. I am always satisfied when dealing with G&M
26 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you for your continued trust and loyalty.
We’re delighted to hear that our professional service has consistently met your expectations.
At G&M Direct Hire, we strive to provide reliable support and excellent service to all PCO drivers.
Best regards,
G&M Direct Hire Admin
Very nice experience the best car…
Very nice experience the best car rental company i have ever have, thanks all the staff would recommend it.
26 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Khader,
Thank you for your kind words! We’re thrilled to hear you had a great experience with G&M Direct Hire.
Your recommendation means a lot, and we look forward to supporting you again in the future.
Best regards,
G&M Direct Hire Admin
Qiuck book charge
Paid the PCN within 24 ours . But the company charge me 5 pound extra twice for admim fee . And yhr promise was if pcn paid on time there will not extra charge .
25 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Hi Ahmad, thanks for your feedbck and sharing your experince with us. We charge £5 admin fee for processing the penalty charge notices. We receives hundreds of PCNs everyday and we need to put more human resources to process all these PCNs. Our £5 fee is the lowest rate among the rest of the PCO car hire companies which sometimes exceeds to £20 per ticket.
We charged you two times for two seperate tickets, ticket references are as below:
AO07378434
AO07378423
Please rest assured that we did not take extra money for PCN processing fee. If you need more support please call us on 02089009574.
Lovely people. Definitely recommend this company.
Lovely people, very professional, quick and helpful. Looked after me well. Definitely recommend them.
25 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Valerie,
Thank you for your wonderful feedback. We’re delighted to hear that you had a smooth and professional experience with us.
Your recommendation means a lot, and we’re always here to support you throughout your PCO journey.
Best regards,
G&M Direct Hire Admin
Hazrat has been very helpful and…
Hazrat has been very helpful and understanding with good customer service
25 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Chris,
Thank you for your kind words and positive feedback. We’re glad to hear that our team was helpful and provided you with a great customer service experience. We appreciate your trust and look forward to assisting you again.
Best regards,
G&M Direct Hire Admin
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