I could not change the address or to choose GLS shop further away from the original address
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Incompetence at it finest! I explicitly told where to leave the package and they manage to mess everything up and ruin my plans. Just go for a competent service. Really, why do you have a feature that... See more
Their driver decided to say that there is more information about adress given, even tho I gave them everything they asked. Waiting tommorow for another try.
Company replied
Excellent delivery and support. Far better that many of your competitors and I have informed the seller of such. Thanks! N Stripling
Company replied
Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
94K reviews
Asks customers to review
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I could not change the address or to…
I could not change the address or to choose GLS shop further away from the original address
15 June 2026
Incompetence at it finest
Incompetence at it finest! I explicitly told where to leave the package and they manage to mess everything up and ruin my plans. Just go for a competent service. Really, why do you have a feature that allow users to set a package drop location and you don't care about it. DHL and even Hermes do a MUCH better job. Don't wate your money here... pay a bit more for a decent service
15 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Das Tracking war nix.
20 June 2025
Unprompted review
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
um deine Privatsphäre zu schützen, können wir dir leider nicht direkt hier antworten. Aber keine Panik, wir sind fest dazu entschlossen, dir optimal weiterzuhelfen oder dein Verbesserungspotential aufzunehmen!
Schicke uns einfach eine E-Mail an service-trustpilot@gls-germany.com.
Erläutere uns nochmal kurz deine Situation und vergiss bitte nicht, uns deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und deine Postleitzahl mitzuteilen.
Wir nehmen dein Anliegen mit voller Ernsthaftigkeit in Angriff und werden es umgehend bearbeiten, sobald wir die benötigten Informationen per E-Mail erhalten haben. Du wirst eine Antwort innerhalb von 36 Stunden von uns erhalten. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause. 🥰
Danke für Dein Verständnis und Deine Mithilfe!
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Lazy couriers don't even ty to deliver, drop directly at the shop.
For the third time this week, the driver faked my absence, marked the package as 'recipient not found,' and just dumped it at a local store. They don't even try to make the delivery. To make matters worse, I have to wait in line for days before I'm even notified where it is. This laziness is seriously disrupting my business. Such a shame for the company—they need to hire better people.
12 June 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
One of the bad deleivery service i ever…
One of the bad deleivery service i ever know. this is my second time getting some parcel from GLS. This time i don't know where my packet is.
12 June 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
False delivery attempts
False delivery attempts, for continuous 3 days.
Didn't showed up and marked consignee absent.
12 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
We are pleased that you are satisfied with us. Thank you for your review.
Sending warm greetings! 💙
…Big problem like always with this company
Not even one star deserves this company.Only problems I have with this company,in the past I have problems to bring it home with reason I’m not home ore wrong adress,now I chose to bring it at the packet shop and from 3 days when I go take it they say by Gls packet shop they have no paper for take any packages so my package from yesterday I have no idea where is and calling by Gls and always robot talking not even with a person I can so serious it’s this company…I you have a order and you can chose the company don’t choose this,the worst company run from it…
9 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Super easy!
10 June 2026
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Delivery is always postponed 1 day when…
Delivery is always postponed 1 day when I set a place for the parcel. Even if it was announced for today, it will be delivered the next day. Esp. not cool if there are plants in the parcel. :(
10 June 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Return Parcel without consent
I redirected my parcel to a parcel station, and it got returned to the sender with no prior notification or acknowledgement from my side.
No Customer service responding, no emails, nothing !
9 June 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Nobody on the phone is reachable
Nobody on the phone is reachable. Receiver/ customer does not know what to do, when the parcel is not delivered
8 June 2026
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Was supposed to come on the 5th
Was supposed to come on the 5th, then it was supposed to be the 8th. Now it sits at ‚next working day’ and nothing…
8 June 2026
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Shameful service, liars and chatbots
In my life, I have expected between five and ten packages to be delivered by GLS.
Of these, only one ever arrived to my actual address. All the others were either completely lost in transit (to be fair, this was before Christmas so I can imagine how appealing the packages could look) or simply not delivered.
Just last Friday, for instance, I was expecting a package, I saw the truck stopping in front of my home, the driver waiting for a few minutes, and then just driving away (unfortunately I only took a screenshot of the realtime tracker and didn't think of taking a picture) and marking the delivery as "refused by the recipient".
Upon my complaint, the customer service asked me if I wanted to arrange a new delivery, to which I said yes, please on Monday.
Guess what? They have returned the package to the sender, and just replied "they're sorry".
Horrible service, horrible customer service. I will *never* allow a merchant to send me something with GLS in the future and, if that's the only option, I will change merchant.
5 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Agressive behavior by delivery man
On 08/06/2026 at approximately 10:30 AM, a package was delivered to my address.
The driver rang not only my doorbell but also my neighbors', despite the fact that I opened the door within seconds. When I politely asked him not to ring my neighbors' doorbells for my deliveries in the future, he reacted with extreme aggression: he slammed the door and prevented me from closing it. His behavior was threatening and completely unacceptable.
Update: I asked the company to please change drivers so I don't have to face this agressive man in my home again and their response was "... a change of delivery personnel cannot be implemented for operational and logistical reasons."
Very dissapointing.
8 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Probably the worst shipping company.
Probably the worst shipping company.
I am waiting for my packet, they try one attempt when i'm at home and fail, never do they call me, i change the delivery to a pick up station to make it easy for them, and contact support, which is almost inexistent. Someone writes back to me, that its too late, and the packet is going back to the sender. They kept it for less than one day, never bothered to call, or send an email. Just terrible experience.
Will no longer be buying from companies that ship via GLS if not resolved presently.
4 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
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