Stop scamming people by saying something is £1 95 then take £58 out of my account I have reported it to the fraud squad I want my money back
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See what reviewers are saying
I'm very happy with Glow node because they're customer friendly, and they've done something I've not seen other prop firms do " giving me a free retake after breaching a rule on my account".….. The... See more
I never thought their could be a prop owned by traders and built for traders till i met you guys. Ever since my journey been glowing yes you read right with their ever ready and polite customer care,s... See more
I have been using glownode for almost an year now and all I can say is that the firm is on another level I swear the customer service there is unmatched fast withdrawals with no delays without forgett... See more
Company details
Written by the company
We are a proprietary trading firm, Providing training and a large community of support. Join us to get funded and better your skills today.
Contact info
86 -90 Paul street, EC2A 4NE, London, United Kingdom
- support@glow-node.com
- glow-node.com
Excellent customer Service
Excellent customer Service. Easy to use and good platform for all the traders.
4 July 2024
Unprompted review
The best prop firm ever ❤️
1 July 2024
Unprompted review
Hi all guys that u are looking for good…
Hi all guys that u are looking for good prop firm and good service . I bring u all looking Glow Node prop firm is the best for trader and have a lots of choices that u want .
1 July 2023
Unprompted review
With fair trading rules
With fair trading rules, they also have traders best interest in mind, one of the best prop firm in the market
29 June 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
UNTRUSTWORTHY
They scammed me out of a free giveaway on twitter and you wonder what they will do for a payout.
Nothing to write home about their services, highly not recomended
23 June 2024
Unprompted review
Reply from Glow Node
Thank you for reaching out.
Could you please provide more details regarding your experience? Additionally, can I confirm if you have contacted our support team for assistance?
We are here to help and want to ensure that any issues you have encountered are addressed promptly.
Looking forward to your response.
Hidden rules
My account was rejected because I used more than 50% margin during the news, where there was no information about it when purchasing the account. To read about this rule, you need to read the regulations carefully. Dirty and hidden rules, rude actions. Additionally, there is a new 2% drawdown rule applied to each account, which should be avoided at all costs. laughable.
20 June 2024
Unprompted review
Reply from Glow Node
Thanks for your feedback. We can confirm that all of our rules have been available to read on our homepage in the FAQs section since last May. Therefore, these rules are not hidden, and we strive to ensure they are easily accessible to everyone.
If you have any doubts or need clarification, please feel free to reach out to our support team for assistance. We are always here to help. If you find that our rules do not align with your trading strategy, we understand and encourage you to choose a firm whose rules you agree with.
Glow-Node is a fantastic Prop firm
For me, Glow-Node is a fantastic Prop firm. They have designed their features to help traders get funded Accounts. I am still a beginner, but the customer service replies are very fast and helpful.
17 October 2023
Unprompted review
Glow Node is great
This company is really awesome their support is the best
17 June 2024
Unprompted review
Glow node is the best.!!
Glow node is the best.!!
Best and wonderful experience over here.
I love it with Glow node.
17 June 2024
Unprompted review
Get ur account for glow node they don't denies payout.
Glow node are the best prop firm now in the world
1 May 2024
Unprompted review
Best prop
Spread is amazing, I love the customer service. I hope to work with them more, best prop out there. No hidden rules
8 June 2024
Unprompted review
GlowNode cheats you on spread and when…
GlowNode cheats you on spread and when they get within striking distance of your SL they will take you out when price on the market hasn't reached your stop. Also on TP, they slow down the price action and delay as long as possible giving you the win. Go look at other brokers charts and compare to GlowNode. Put in trades in GlowNode and other brokers simultaneously and watch it happen. Same thing after hours. They will take the candle way up or down to hit your SL and then turn around and go back to normal price. IF you are in a trade after hours, you have to take SL off and take the risk...and they'll probably take you out and close your account. Compare the price spike in those situations iwth other brokers. It isn't there. I have purchased 4 accounts. They have done the same thing everytime. I was trading DOW successfully with them. Now all of a sudden they jump the spread to 10 times greater than everybody else. Making my setup impossible and now I've got to move to 2 hours or longer chart. They have their algo set up to bend price as far against you as possible.
5 June 2024
Unprompted review
Reply from Glow Node
Thank you for sharing your detailed feedback. I apologize for the frustration and inconvenience you’ve encountered.
Spread and Stop-Loss Issues: We understand your concerns regarding spreads and stop-loss execution. Our platform operates based on market conditions, and while we strive for accuracy, there can be discrepancies. We recommend comparing our data with other brokers for a broader market perspective. If you notice consistent issues, please contact our support team with specific examples so we can investigate further.
Take-Profit Execution: Delays in take-profit execution are not intentional and can occur due to various market factors. We are committed to ensuring fair and timely execution of all trades. Please report any specific instances to our support team so we can review them.
After-Hours Trading: Trading during after-hours can be volatile, and price movements can differ from regular trading hours. We advise caution during these times. If you observe irregularities compared to other brokers, please provide detailed information to our support team for investigation.
Platform Comparisons: We encourage traders to compare our platform with others to ensure they are comfortable with the trading environment. Differences in spreads and price movements can occur, but our goal is to provide a fair and transparent service.
Algorithm and Price Manipulation Concerns: We do not use algorithms to manipulate prices or spreads against our traders. Our platform is designed to reflect market conditions accurately. If you believe there is an issue, please provide specific trade examples, and we will conduct a thorough review.
Horrible platform
Horrible platform. They changed from mt4 to a crappy platform called match trader during my challenge. With little to no heads up. I asked for my money back and they refused. When asked why they don’t refund. I was told because the rules rules stay the same. Not a good answer since you switched platforms. And when asked about tutorials for the platform. I was told to look on YouTube. Crappy service. And of all things the tutorials for matchtrader are hard to follow and understand because of the language spoken. Glow node promotes this platform but has no group specific tutorials, further crap. If I could paste all the correspondences here I would but that is not allowed here. Long story short Glow Node is a waste of time, effort and money. Also when I asked them to get in touch with the developer for a risk tool, never heard a thing back. I still would like my money back and to be done with them. They clearly try to get money any way they can. Now I have found out that they are not refunding the challenge price in the first payout. What rubbish.
5 March 2024
Unprompted review
Reply from Glow Node
Thank you for sharing your experience. I apologize for the frustration and inconvenience you've encountered.
Platform Change: We understand that switching from MT4 to Match Trader during your challenge caused significant disruption. While the rules remained the same, we should have provided more advance notice and better support during this transition. We did send notifications via email and Discord, but I apologize if these were missed or insufficient.
Platform Availability: We strive to offer a platform of choice for our users, but as these are provided by third-party providers, we cannot always guarantee the availability of a specific platform. Your feedback on this matter is important, and we will work to improve our communication and support during such transitions.
Refund Request: I regret that your refund request was denied. Our policy states that refunds are not issued if the rules remain unchanged, even when the platform is switched. However, I understand your frustration and will ensure your feedback is passed on to our team for further consideration.
Tutorials and Support: I apologize for the lack of comprehensive tutorials for Match Trader on our platform. We should have provided more accessible resources and support for our users. We are working on creating specific tutorials to improve your experience. In the meantime, we understand that the existing resources may not be sufficient, and we are committed to addressing this gap.
Customer Service: I am sorry to hear about your experience with our customer service. We strive to provide helpful and responsive support, and it's clear we fell short. I apologize for the lack of follow-up regarding your request for a risk tool and the issues with our communication.
Refund Policy: Regarding your concern about the challenge price not being refunded in the first payout, this policy was reassessed and changed to support the future sustainability of the business. This decision was made to ensure we can continue providing quality services to all our users.
We value your feedback and are committed to improving our services. Please reach out to us directly so we can assist you further.
Today I Got one account.I paid for…
Today I Got one account.I paid for them.but still i didn't recive any account.This is bigest scam.Don't buy from this company.This compant is cheating for peoples.Never buy from this account.I really disapointed about this for company.they are doing scams
4 June 2024
Unprompted review
Reply from Glow Node
Thank you for sharing your experience. I apologize for the frustration and inconvenience you’ve encountered.
Login Details Delay: I apologize for the delay in providing your login details for the account you purchased. We have been experiencing technical issues with the webhooks from our payment provider reaching our cart, which has caused delays in account setup. Please contact our support team with your email receipt and screenshot so we can resolve this promptly.
Customer Experience: I am sorry to hear about your negative experience with our service. We strive to provide a reliable and transparent service to all our customers. Your feedback is crucial, and we are taking steps to address the issues you've mentioned.
Customer service is superb as they…
Customer service is superb as they respond promptly to your needs. Highly recommended.
3 June 2024
Unprompted review
Reply from Glow Node
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our customer service to be superb and responsive to your needs. Your recommendation means a lot to us.
If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Would DEFINITELY not recommend
Would DEFINITELY not recommend
Brought 2X 50K accounts, after a few days I still have not received my login details, went over to customer service to ask what’s wrong, after sending them proof of purchase they still was no help, requested a re fund and up to know they have not paid back my money, I don’t know if now my money is gone forever but it should not be taking days to revive login details after purchase and should not take days for a refund back also, also no apologies from them also
30 May 2024
Unprompted review
Reply from Glow Node
Thank you for sharing your experience. I apologize for the frustration and inconvenience you’ve encountered.
Login Details Delay: I apologize for the delay in providing your login details for the 2x 50K accounts you purchased. We have been experiencing technical issues with the webhooks from our payment provider reaching our cart, which has caused delays in account setup. Please contact our support team with your email receipt and screenshot so we can resolve this promptly.
Customer Service: I am sorry to hear about your experience with our customer service. We strive to provide timely and effective support to all our customers, and I regret that we fell short in this instance. We are reviewing our response times and processes to ensure better service moving forward.
Very rubbish company
Very rubbish company
Brought a 100K account few days ago, few days later have not received my login details at all, customer service is rubbish does not help and take hours to even reply to your messsage also
29 May 2024
Unprompted review
Reply from Glow Node
Thank you for sharing your experience. I apologize for the frustration and inconvenience you’ve encountered.
Login Details Delay: I apologize for the delay in providing your login details for the 100K account you purchased. We have been experiencing technical issues with the webhooks from our payment provider reaching our cart, which has caused delays in account setup. Please contact our support team with your email receipt and screenshot so we can resolve this promptly.
Customer Service: I am sorry to hear about your experience with our customer service. We strive to provide timely and effective support to all our customers, and I regret that we fell short in this instance. We are reviewing our response times and processes to ensure better service moving forward.
WORST TRADING FIRM EVER
so I have been doing a few phase1&2 challenges for a while now, only then to go and finally passed 2x 100k accounts, then upon receiving my funded simulated account I got a email saying I breached their rule because on both 2x100k accounts I was trading the same pair(which I had NO idea u cannot do) and for that reason they dont want to refund me back my money or give me the 2x 100k funded accounts I passed....so I am very angry/upset/frustrated they could have told me this form when I passed phase 1 moving into phase 2 at least, but no u want to tell me after completion of phase 1&2 after all that time and effort to then tell me I won't be receiving my funded account.
Then before this I also brought another 100K funded account few days prior, it has been 3 days now I have showed them email receipt of purchase/screen shot of money leaving my bank account and up to now they did not send my login details, now I wasn't a refund of that purchase and now they telling me I can't, like why please
31 May 2024
Unprompted review
Reply from Glow Node
Thank you for sharing your experience with us. I apologize for the frustration and inconvenience you've faced.
Trading the Same Pair Rule: Our guidelines, including the rule about trading the same pair on multiple accounts, are detailed on our website. We aim to maintain transparency and fairness. I apologize if this wasn't clear. We are reviewing our communication to ensure such important information is more prominently shared.
Account Denial: It's understandably frustrating to have your funded accounts denied after completing both phases. These rules help us maintain a fair trading environment. Please contact our support team to review your case in detail if you believe there was an oversight.
Purchase Issue: Regarding your additional 100K funded account, I apologize for the delay in receiving your login details. We have experienced technical issues with the webhooks from our payment provider reaching our cart. If you haven't received them yet, please provide our support team with your email receipt and screenshot.
We value your feedback and are committed to improving our processes. Please reach out to us directly for further assistance.
Would suggest to any new trader.
They have quick support when I wanted some assistance navigating, clear rules and match trader is a fantastic platform. Would recommend to anyone looking into getting a funded account.
29 May 2024
Unprompted review
Reply from Glow Node
Thank you for your positive feedback! We're glad to hear that you found our support quick and helpful, and that you appreciate the clarity of our rules and the Match Trader platform. Your recommendation means a lot to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
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