The assistant that helped me (Yvonne) was absolutely amazing from start to finish. It took us several hours with back & forth message conversations, and Yvonne stayed with me all the way, answering... See more
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See what reviewers are saying
Concentrating on giving a 4G service is ok but most providers give a 5G service in UK. I’m disappointed that you have to look out specifically for the 5G plans. Despite what GlocalMe say 4G is a infer... See more
I’ve been chatting with Lucas who has bent over backwards to help with data issues. I lost my wallet and phone meaning I couldn’t receive verification codes to purchase more data for our G4 Pro! Lucas... See more
We've had one of their portable wi-fi devices for over 2 years & it's been 100% reliable. Recently it stopped receiving a mobile signal and the technical team have been brilliant, via the live ch... See more
Company details
- Internet Service Provider
- Internet Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Wi-Fi Spot
About GlocalMe
Written by the company
GlocalMe is a mobile data connection solution brand under Nasdaq listed technology company uCloudlink (NASDAQ: UCL) , helping users across the world to access mobile internet data more efficiently with a range of our own hard ware and software products.
We strive for enabling best user experience on various increased intensity online services requiring stable and high speed data connection.
Our innovative technology will allow domestic users and international visitors free from shopping for local SIM cards or high expenses of roaming data in over 140 countries in the world.
Always better connected is what we strive to help our users, as we firmly believe when everyone is seamlessly connected, we will benefit from the better understanding and connection with each other.
GlocalMe® Numen Air 5G Mobile WiFi Hotspot
GlocalMe® Numen Air 5G Mobile WiFi Hotspot
Contact info
1309 W 15th St, 75075-7244, Plano, United States
- (877) 402-7626
- usa@ucloudlink.com
- glocalme.com
Hasn’t replied to negative reviews
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Lucas made it BETTER
Found I had 15 minutes to finish using about 29 gb which is mostly impossible. Lucas resolved this concern over and above my expectation of the typical internet customer service response of, "There is nothing that can be done!" He actually resolved my concern with an option I could NOT refuse. Thank you, "Lucas"
This was an exceptional experience with…
This was an exceptional experience with customer service. Highly recommend the virtual assistance for taking care of any issues or problems with your device.
Great e-sim in your pocket…
I have it now 10 days. It is so great to have good internet with you. The only thing: you can actually buy it the day before, so you use it right away. This e-sim works great for me
One of the better CS experiences I have had
Had some user error and Lucas quickly helped me with the issue with no hassles. Thank you Lucas.
You have Outstanding customer service
You have Outstanding customer service. They always try to find a solution to your issues.
The data finished very quickly and it…
The data finished very quickly and it was barely used. Before a few days the plan we had purchased for 30 days had ran out
I purchased the wrong data package for…
I purchased the wrong data package for the wrong country. I found this out when I arrived. I reached out to customer service and Lucas was able to credit my account and I also received complimentary data for my troubles.
Excellent customer support!
Very prompt response. Very helpful and practical advices.
GlocalMe has been very helpful
GlocalMe has been very helpful. To be able to put on your hotspot and use the internet when needed is a good thing. I however do not like the fact that you lose the data that is left at the end of the expiration period.
DREADFUL
DREADFUL. THIS NUMBER 3 and will get sent back as soon as I am at home. Cost of data is ridiculous. This “company” do not refund PAID FOR DATA when the gadget does not work. To be honest THIS one has worked VERY intermittently today- perhaps twenty minutes ALL DAY.
This is a scam. Are the reviews a con? It would not surprise me.
Flexibility of having WIFI…anytime anywhere, but plans are confusing
I like the flexibility of having WIFI anytime anywhere. However, the plans are confusing, and my consumption appears to be much larger compared to my carrier plan.
Reliable
I’ve used GlocalMe for a couple of trips and haven’t had any issues. When I noticed I was running out of data, I simply added more to my plan. My battery lasts through a day of use, just make sure to charge it the night before.
The moblie wifi hot spot wont work and…
The moblie wifi hot spot wont work and burned through the data plan every day we kept getting billing notices and we couldnt get and use out of the unit
We used a Hippo last time and it worked GREAT all through Europe please dont buy this unit
Worst internet company in the country
Worst internet company in the country. I’ve had them all since I’ve lived all over the USA. The speeds were so slow it would buffer more than not. They refuse to have anyone come out to find out why they show speeds different from what my computer shows! When I lost money working from home using there services I cancelled with them. Than they charged me 370 dollars for leaving them onto my credit card they keep on file. They kept charging me randomly. I finally had to block them. They are not transparent and refuse to help. Worse experience with any internet company.
SCAM!!
SCAM!!! Ordered a product for $140 and needed it to reurn. After 6 months (!!) i got a return address and sended it back.
I never heard from them again. Nothing. Money is GONE!!! I have a simple advice:
DO NOT ORDER HERE
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