Global Work & Travel Reviews 

3,914
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 967 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, patient, and informative throughout the early stages of planning their upcoming trips. Travelers also mention that the online platform is very easy to navigate, while initial orientation calls provide reassuring and detailed information about the entire process. Some people were dissatisfied with the lack of practical assistance regarding promised job placements and accommodation arrangements abroad. Reviewers noted that communication became very limited once they arrived overseas, leaving customers to handle heavy logistical challenges entirely on their own.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that coordinators are friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that advisors are helpful,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and stress-free the website... See more

Service

Customers consistently note positive experiences with service, highlighting that coordinators are extremely... See more

Holidays

Consumers find holidays to be a source of great excitement, with many reviewers feeling well-prepared and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Global Work & Travel has been nothing short of awesome! They've been as personable as you can get and it makes the whole process so much easier!

Rated 5 out of 5 stars

David did a great job getting me through all of the necessary steps to finally book a flight! All the details of the process were laid out very well! He was very attentive and answered any questions I... See more

Rated 5 out of 5 stars

Jack was friendly, easy to talk to and very knowledgeable. He was clear and concise with the information for multiple trips and cleared up any questions I had. The global work and travel website is ea... See more


Company details

  1. Travel Agency

Written by the company

Established since 2008 and with 4 global offices, around 100 staff and over 100,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,914)

967 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crooks

I ended up paying £150 deposit by accident before I had looked into how the company operates. I found myself in financial difficulty whilst abroad due to a banking issue and this company refused to refund me the £150 I paid them, as per ‘their policy’. This company claims to look out for young people and projects a community based ethos, however they were quite happy to withhold sending me the money back and wouldn’t give me the benefit of the doubt when I said I had paid the money by mistake before I had truly considered it. Any company which uses the life experiences of young people as a way of cajole them into paying money is an immoral company which only cares about its only enterprise and financial value whilst hiding behind policy to justify allowing young people to struggle. Truly appalling stuff, profiteering off of the naivety of young people.

20 July 2025
Unprompted review
Global Work & Travel logo

Reply from Global Work & Travel

Hi Jules,

Thank you for taking the time to leave your feedback.

We do want to clarify that a booking with Global Work & Travel requires customers to actively complete the booking process through our website, including selecting their trip, reviewing the booking terms and confirming their decision before a deposit is paid. Deposits are subject to the booking terms provided at the time of booking.

We understand that unexpected financial circumstances can arise, particularly while travelling, which is why we offer a number of flexible options where possible, including postponing your trip until a later date, swapping to another eligible trip, or transferring your deposit to a family member or friend.

We do wish you all the best with your future travels.
Global Work & Travel

Rated 5 out of 5 stars

Danielle has been extremely friendly…

Danielle has been extremely friendly and helpful in supporting my trip to NZ. She has answered all my questions professionally and expertly while also ensuring I understand the entire process, what it entails, and being completely transparent about next steps and potential challenges. Thank you very much and I look forward to completing my trip!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Trip to France

I had a call with Nicole and she was really lovely. She made me feel reassured and told me about all the wonderful things to expect from a different culture. I feel excited already and can’t wait to get out and enjoy the experience with different people!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Jack was super friendly and relatable!

Jack was super friendly and relatable!
i felt super confident and comfortable over the phone!
it’s Definitely a great feeling knowing they’ve got everything in their hands and they really set you up with what you need to know and getting you started.
he was really thorough with the process and information!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Everything has been super easy and I have gotten quick responses when having questions or concerns. I am super excited after having this experience explained further in detail and feel super comfortable with the people who have been in contact so far!

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Call review

Kate was very kind, helpful and patient with me and was super excited for me! She answered my questions and instructed me through the process

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great initial impression

Dan was really knowledgeable and easy to chat with. He knew the answer to everything I asked and gave me confidence in the program plus he talked in detail about the process and what to expect : )

16 July 2026
Unprompted review

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