G-P Reviews 

144
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and account managers for their prompt responses, professional attitude, and exceptionally helpful guidance during global expansion. People also appreciate the intuitive, user-friendly platform, which makes administering benefits, setting up accounts, and managing international teams straightforward and efficient. However, some customers also noted challenges with administrative delays, slow responses from support, and complicated offboarding processes. A few reviewers experienced difficulties when support agents changed frequently, requiring them to repeatedly explain issues across multiple separate email threads. Others mentioned frustrations regarding contract addendums and internal delays that impacted their overall satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the incredible support and seamless... See more

Customer service

People report positive experiences with customer service, noting that representatives and customer success... See more

Response time

Users describe positive interactions with response_time, frequently highlighting fast and efficient support.... See more

Service

Consumers find service to be positive, highlighting smooth and helpful processes that make international... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting that the platform is clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are not the biggest fan of the GP platform. We feel as we've had some bumps in the road that impacted our experience early on, but the experience has improved with time. A lot of that is due in par... See more

Company replied

Rated 4 out of 5 stars

At first we had connected with John Pol and he was great in communicating and very reponsive then 2nd we had Giancarlo Novella as our contact and he again was very reposinve even though he was o... See more

Company replied

Rated 4 out of 5 stars

Belkis, our Strategic Customer Success Manager, as well as Customer Service are really good at getting back to us. The only reason it got a 4 instead of a 5 is that there are so many places to find i... See more

Company replied

Rated 4 out of 5 stars

We have been with GP for several years. During this time we've always experienced timely and thorough communications. Their depth of knowledge and expertise of breaking things down is helpful for bo... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Payroll Service

About G-P

Written by the company

About G-P
G-P (Globalization Partners) is the recognized leader in global employment, ranked No. 1 in every industry analyst report. G-P’s global employment platform delivers everything companies of all sizes need to manage the full employee lifecycle with its trusted Global HR Agent, G-P Gia, and AI-powered Employer of Record (EOR) and Contractor products. G-P supports teams in 180+ countries with more than a decade of global employment experience, the largest team of in-country HR, legal, and compliance experts, and its unmatched proprietary knowledge base.

Our Best-in-Class Partner Approach
By bringing together the strengths of our AI-powered global employment offerings - EOR, Contractor and Advisor - with our best-in-class partners in HCM and Payroll, G-P offers the most comprehensive global HR tech solutions for customers everywhere. With our partners, we provide access to the most innovative solutions, mission-critical reliability, compliance and seamless integrations to deliver everything a company needs to build and manage global teams.

 

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

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1-star

Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(144)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy

Great tool. Manager is very knowledgeable, explain with clarity, easy going to work with and very professional .

21 August 2025
Unprompted review
G-P logo

Reply from G-P

We appreciate your feedback, Aurea! We're thrilled to hear that you've had such a positive experience with our team and find the platform to be so helpful. Thank you for your business and your review!

Rated 5 out of 5 stars

GP made it easy for us

GP made it easy for us to set up an employee abroad, and kept our company in compliance.

15 September 2024
Unprompted review
G-P logo

Reply from G-P

We're so happy to hear this! Thanks so much for your review, Flannery!

Rated 5 out of 5 stars

The G-P experience was been outstanding!

Overall The G-P experience and partnership has been great! The HRBPs by country and our account manager Belkis are experienced, responsive and supportive! Belkis is a great relationship builder and an assess to your organization!

1 January 2025
Unprompted review
G-P logo

Reply from G-P

Thanks for the fantastic review, Annette! Our team is thrilled to hear you've had a positive experience with G-P and that Belkis has been a great asset to you. We appreciate your partnership!

Rated 5 out of 5 stars

Great Experience

Greg, our success manager, has been exceptional. He consistently provides prompt and effective responses that address our inquiries and deliver the desired outcomes.

11 September 2025
Unprompted review
G-P logo

Reply from G-P

Thank you for the fantastic feedback, Tory! We're so pleased to hear that Greg has been an exceptional customer success manager and that his prompt, effective responses have helped you achieve your desired outcomes. We'll be sure to pass your kind words along to him.

Rated 5 out of 5 stars

Greg Bender has been great with our…

Greg Bender has been great with our experience, teaching us how to use the platform, troubleshooting and responding to inquires very quickly.

1 September 2025
Unprompted review
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Reply from G-P

Thanks so much for your review, Isa! Greg is a valuable member of our team and we're so happy to hear he's provided you with such a great experience. We're always here to help if you need anything.

Rated 5 out of 5 stars

Luis is an excellent Customer Success…

Luis is an excellent Customer Success Manager, very professional, reliable and maintain an excellent communication consistently.

5 September 2025
Unprompted review
G-P logo

Reply from G-P

Thanks so much for the kind review, José! We're glad to hear that you've had such a positive experience with Luis. He's a valued member of our team, and we'll be sure to pass along your feedback.

Rated 5 out of 5 stars

Amazing and Trustworthy Support

I’ve had the pleasure of working with GP, and I can confidently say their partnership is exceptional. They consistently demonstrate professionalism, reliability, and a true commitment to delivering value. GP has proven to be a trusted partner, always transparent in communication and proactive in finding solutions that drive success. Their team’s dedication, expertise, and integrity make them an invaluable ally in achieving our goals. Working with GP feels less like a business transaction and more like a genuine collaboration built on trust and shared success. I highly recommend them to anyone looking for a dependable and results-driven partner.

25 June 2025
Unprompted review
G-P logo

Reply from G-P

Hi Connor,

Thank you so much for your kind words! We really appreciate your review and are thrilled to hear that our partnership has felt collaborative and valuable. Working with you and your team has been a pleasure, and your trust and support mean a lot to us. We look forward to continuing to drive success together!

Warm regards,
G-P Customer Support

Rated 5 out of 5 stars

Very supportive and collaborative team

Very supportive and collaborative team. Always able to find solutions and very proactive in their approach.

27 August 2025
Unprompted review
G-P logo

Reply from G-P

Thanks so much for your kind words and for taking the time to leave a review, Amanjit! We’re delighted to hear our team’s proactive approach has been valuable for you. We appreciate your partnership!

Rated 4 out of 5 stars

Years of Partnership

We have been with GP for several years. During this time we've always experienced timely and thorough communications. Their depth of knowledge and expertise of breaking things down is helpful for both our PEO staff and our staff in the US

25 August 2025
Unprompted review
G-P logo

Reply from G-P

Hi Jennifer,

Thank you so much for your review and for being a valued partner. It’s always our goal to make complex processes simple and clear, and we’re glad that’s been your experience.

We look forward to continuing to support you and your team for many years to come!

Best regards,
G-P Customer Support

Rated 5 out of 5 stars

Trusted Partner

We have been working with Globalization Partners for many years. Giancarlo Novella is our contact and he has been the best partner. Listens well and is quick to resolve any issues we have. Their platform is also easy to use to manage your professionals and contractors.

22 August 2025
Unprompted review
G-P logo

Reply from G-P

Hi Emily,

Thank you so much for sharing your experience! We’re delighted to hear that Giancarlo has been such a great partner and that our platform makes managing your teams easier. We truly appreciate your business and your continued trust in G-P.

Warm regards,
G-P Customer Support

Rated 5 out of 5 stars

Great Customer Focus

We highly recommend GP for anybody looking for great customer service experience and a responsive team for global employees.

20 August 2025
Unprompted review
G-P logo

Reply from G-P

Thank you so much for your kind words, Csilla! We’re so happy to read your review and hear you've had a positive experience with our team. We appreciate your business and your recommendation!

Rated 5 out of 5 stars

Amazing and Quick!

Amazing client service and quick responses! I always trust that they'll have an answer for any of my questions or concerns.

10 June 2025
Unprompted review
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Reply from G-P

Thank you so much, Caleb! We’re thrilled to hear our team has been able to support you quickly and consistently. It means a lot to know that you put your trust in us.

Rated 5 out of 5 stars

your support channel gives us prompt…

your support channel gives us prompt answers in any time, every time

18 August 2025
Unprompted review
G-P logo

Reply from G-P

Thank you so much for your kind review, Natalia! Our goal is to support our customers whenever they need us, and it means a lot to hear we’re doing just that. We really appreciate your feedback and your business!

Rated 5 out of 5 stars

Everyone at GP has been very… friendly and professional.

Everyone at GP has been very professional and helpful. No matter what the question is, they always get back to us in a timely manner.
We absolutely love Ms. Manuela Botero!!

11 August 2025
Unprompted review
G-P logo

Reply from G-P

Hi Michelle,

Thank you so much for taking the time to share this wonderful review. We’re thrilled to hear our team has been there for you and that Manuela has made such a difference. We appreciate your business!

Warm regards,
G-P Customer Support

Rated 5 out of 5 stars

Its in the name, they're a Partner!

There are so many good things to say about Globalization Partners. Put simply, they deliver! They deliver with their platform; It is easy to use and does not require lengthy training to get comfortable with. They deliver with their service; Working with the team to onboard new employees is fast, accurate, and there is clear communication throughout the process. Lastly, they deliver with their account managers; Adrian Salazar is our assigned account manager. Adrian is knowledgeable of the platform and provides helpful advice. When we are confronted with challenges and need creative solutions, or even a little bit of handholding while we work through it, Adrian is there to help. Andrian is available when we need him, he follows up and follows through on anything pending we have, and he does is it with a pleasant demeanor and fantastic service. G-P, thank you for being a great partner!

14 August 2025
Unprompted review
G-P logo

Reply from G-P

Hi Chris,

Thank you so much for such a thoughtful and detailed review! We’re so happy to know our platform, onboarding process, and team have met your expectations, and we’ll be sure to pass your kind words along to Adrian. He’ll be thrilled to hear how much his support means to you. We’re grateful for the trust you place in us and proud to be your partner.

Warm regards,
G-P Customer Support

Rated 5 out of 5 stars

Well taken care of

G-P helped us hire our first overseas employees in two different countries and have also made reimbursements very easy as well. I appreciate knowing that international compliance is met and that our employees have an easy time using the interface. Having real live people to talk to and walk us through this process has made all the difference.

13 August 2025
Unprompted review
G-P logo

Reply from G-P

Thanks so much for the great review, Brina! We're so happy we're able to help your team with international hiring, easy reimbursements, and compliance. We're especially happy to hear that our team's personal support made all the difference. We appreciate your partnership!

Rated 5 out of 5 stars

Marystella, puts the partner in Globalization Partners

Marystella G. always provides A+ service to our company. She's knows when to let tickets run their course naturally and also knows when it's time to step in. Her consistent, high standards of service are a rare gem in the world, and I would hire her in a heartbeat. Our relationship with her is really what has made our relationship with G-P as excellent as it is today.

12 August 2025
Unprompted review
G-P logo

Reply from G-P

Hi Jonathon,

Thank you for sharing such kind words about your experience with Marystella! We’re lucky to have her on the G-P team, and it means a lot to hear how her attentiveness and dedication have strengthened your relationship with us. We appreciate your business and your review!

Warm regards,
G-P Customer Support

Rated 5 out of 5 stars

We have been working with GP for a little over a year.

We have been working with GP for a little over a year now. The platform is easy to use, support has been great and Giancarlo has been very helpful whenever we have reached out.

11 August 2025
Unprompted review
G-P logo

Reply from G-P

Thanks so much for taking the time to share your experience, Candace! We're thrilled to hear you're having a great experience with the G-P platform and our support team. We'll be sure to pass your kind words along to Giancarlo. We appreciate your business and look forward to continuing to support your team!

Rated 5 out of 5 stars

A true and trusted advisor for international payroll needs

International Payrolling is very overwhelming given the unique labor laws country to country. I've found that Globalization Partners has been a critical partner in our evaluation and staffing of professionals for almost 5 years now. Our Customer Success Manager, Adrian, is always very responsive and has provided excellent account management in our time working together. He and the team at GP are truly best-in-class when it comes to Global Payrolling services.

11 August 2025
Unprompted review
G-P logo

Reply from G-P

We are so happy to read your review! The G-P team is proud to have been your trusted partner for nearly five years, and we're always happy to help with the complexities of international hiring.

Thank you for highlighting Adrian's excellent account management and for recognizing our commitment to being best-in-class. We really appreciate your feedback and look forward to continuing to support your team!

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