global.tennis-point.com Reviews 244

I have a voucher since Christmas that was gifted to me by a family member.
I was very excited to use this voucher on their website, however when I went to use it, I receive an error that states ‘coupon cannot be added to your cart’.
The fact that voucher cannot be used on the website in which they were bought is disgraceful. There are currently sales ongoing that I wish I could grab a bargain, but this issue has really put a damper on my experience.
Absolutely awful customer experience. Their customer support has been unhelpful to this point. Asking me for information on multiple occasions that has already been provided to them.
There are so many reputable online tennis stores that are so much better than Tennis Point.
Stay away from this website. Nothing but issues.

EDIT: for anyone reading the response below with regards this issue being “resolved” this is not true.
They expect me to pay for any items in my basket in full, setting they will refund me €50 after I make the purchase. Anyone who has ever used a voucher online knows that this is not how it works. I don not trust this company to reimburse me €50 after I pay the full amount.
Please stay away from this company and use other sites which are far more trustworthy. These people are conmen and not to be trusted with your money. I will be shopping elsewhere dispite having a voucher for their website.

DON'T BUY FROM THIS RETAILER

This is a SCAM!!!!! There is no customer service, they don't reply to our emails.

I bought an item from here and instead of giving the correct item which was for adults, they sent me a different one for children. The shipping costs was already more expensive than the purchase of the item and the only thing they suggest was to return the incorrect item. It was their mistake and I won't pay the shipping again for an item that was their mistake. They should delivery the correct item and at the same time I can give the incorrect item to the delivery person or alternately, the should return the full payment. Unfortunately, they didn't reply and they are ghosting my emails.

*SEE BELOW AN UPDATE IN ORDER TO REPLY THE COMMENT*

Before writing this review, I had already sent you all the requested information, including everything that Global Tennis-Point.com asked for. To this day, you still have not replied to my emails. Once again, I state—and you agreed—that the mistake was on your side. It therefore makes no sense for me to have to pay shipping costs again in order to return an item that was sent incorrectly by you, when you should be covering that expense and sending the correct item at the same time.

The exchange could have been made directly with the delivery person, but the costs must be covered by you. Another option would be to refund the full amount of the purchase, including the shipping costs paid for my order.

Your customer service is extremely poor and practically nonexistent. I do not recommend this company to anyone. What you are doing is a scheme, and you are acting against EU consumer protection law.

Ordered something by mistake, reached out right away to cancel before the order was gonna be processed... useless customer service told me it was too late (5min after the order was made... shipping costs crazy high, stay away from them.)

I have the same problem. I ordered size 40 and came 43. Now they insist that I should pay for the shipping to return it back. This will cost more than the shoes. What is this. All companies provide return slip except tennis point. You are online shop of course the customer must have possibility to return item specially that you sent wrong size and not to pay 100 euros for it. Choose the other normal company, otherwise you will pay twice or will stay with wrong item . Ridicules . Never again

I’ve ordered a shoe and it came +3 size bigger than should be (45 EU instead 42 EU). I wrote a message to support to replace wrong sized item. They answered me that I should send them shoe back by my own, and after receiving it in Germany they will compensate me 90 EUR of the price. Problem is… Delivery cost was 49 EUR, VAT at customs was 25EUR, return cost is 49 EUR. So, to return my 90 EUR I should spend 123 EUR. Strange service as for me…

Order was never delivered. They stole my money and no way to contact them. 1000 euro stolen. STAY AWAY from this company. Thieves!

Product delivered 2 weeks later but still no response from company but at least it was delivered!

My order (tracking CE503835918DE) has been stuck in Portugal for over 3 months due to delivery issues. Despite my attempts to get help, Tennis Point only provided tracking links and did not take responsibility to file a complaint or assist in resolving the problem with the postal service.
I was told by the local postal operator that only Tennis Point can initiate a complaint, but the company has not taken any action. I hope Tennis Point improves its customer support and delivery management in the future.

I regularly order from tennis-warehouse, fashiondays.ro, etc. Never in my life thought a company can operate like they do. No AWB for 2 weeks, and counting, no call center, and no response to my emails.
They should be closed! Incredible

DO NOT BUY from this company. I have two orders that I need to return items from. The website will not generate a returns label. The company are not contactable by phone or email. I returned the items at my own cost to the warehouse where the package was refused.
This is a complete con

They send me broken racket and did not want to refund it. They are scammers don't buy from this shop.

They are scammers.
I received used tennis shoes, with clay all over them.
When I told them that and returned them, they rejected my return, with the reason being that the item is used!
Yes, of course it is, but i received it used!
Never buy from them again.

made an order, paid, and even after 2 weeks no information on order status. no response to emails, no response to phone calls. in the process to dispute the transaction

Bunch of idiots. They don't answer on time always.

My item card was messed up. I placed the order and then saw it. I immediately wrote them about it and request order cancellation. They didn't answer me until I sent them one more message. At this time they already sent something. I even don't know what kind of item they sent, it can be one or another, I don't want to participate in this lottery.

Ruined with my order and refused to do anything. They only sent the message about return process. They did a mistake and why I have to waste my time to wait it and money to return it.

Service is disaster

Two month before,I purchased two tennis rackets worth 1,400 euros from Tennis Point and shipped them to the United States.But after the two packages arrived in the United States, they showed as delivered but were not actually delivered.
I have contacted the local post office USPS many times and also mailed to Tennis Point, but they have only replied that they are investigating without any results.
Last month, I repeatedly applied for a search on USPS in the United States and finally retrieved one of the packages. The other package (worth 871 euros) has not been found yet, and the USPS also acknowledges that the package cannot be retrieved.
However, as it is an overseas express delivery, according to USPS regulations, only the overseas sender (Tennis Point) can initiate a loss claim.
I have reported this situation to Tennis Point and hope that they can request compensation and a refund from the USPS. However, Tennis Point still replied to the investigation department, and it is expected to take 4 weeks to provide the results.
However, until now, not only have I not received the processing results from Tennis Point, they don't even reply to my inquiry emails anymore.
I think they are quite irresponsible.In the month of searching for the package, I submitted various proofs of not receiving the package and signed the lost item declaration sent by Tennis Point, but it's just a formality, in the end they won't handle any problems at all.
I will never shop on Tennis Point again, and I will also publicly complain about them through various channels in the future.

I made an order more than 2 months ago, they promised to deliver it within 2-3 weeks. As of today, they do not provide any feedback about the availability of the parcel and when it will be delivered. The support works poorly, the service they chose DHL does not provide adequate information about the location of the parcel. I never recommend anyone to order from this site

I was logged into my account, I’ve placed my order, I’ve paid.
After 2 days still no trace that I did order something.
But money was taken.
I wrote 2 emails, I spoke with customer service. Someone supposed to contact me yestarday and still no info.

Tennis point europe. Truly appalling service. Order never arrived. Could not get a coherent explanation from them. Refund received minus £4. Update - this is a return charge for an order I never received. Customer service impossible to deal with. Avoid at all costs.

I am compelled to share my recent horrendous experience with Tennis-Point, which has left me utterly dissatisfied and frustrated. The abysmal customer service I encountered on their website is nothing short of a nightmare.

After placing an order for a tennis racket along with some additional accessories, I was shocked to receive an email the very next day stating that the racket was mysteriously unavailable. Despite my immediate request to cancel the entire order, including the accessories, Tennis-Point proceeded to dispatch the remaining items without my consent. To add insult to injury, I was slapped with an exorbitant 80 euro shipping charge being in Asia just to get some overgrips and socks.

The sheer incompetence and lack of regard for customer satisfaction displayed by Tennis-Point are appalling. Their negligent actions and disregard for my cancellation request have left me deeply dissatisfied. The fact that my attempts to communicate with their "Customer Care and Happiness Team" were met with silence is a testament to their lack of professionalism and decency.

In conclusion, my experience with Tennis-Point has been nothing short of a disaster. I advise potential customers to beware of their poor customer service and lack of respect for consumer rights.