Almosafer Reviews 

Cheating Fellows

We booked tickets for Rome and the flight timings were changed. We got emails from Pegasus airlines that we are eligible for Free cancellation and date change. But Almosafer didn't allow anything. They looted our money ruined our trip. Don't trust this website.

Pathetic service. Useless helpline. Good for nothing. Cheats. They are good at extracting money but when it comes to service they are simply useless. I wish there was an option to rate them in negative. Dealing with them is a curse. Had to change the sector for the government ticket and had booked for 10/5/24 4:30 pm. They didn’t even bother to inform us about the status. My son had an international flight at midnight on the same day. We went through so much trouble

The customer service on this Application is the worst! do not come or buy ticket on this Al mosafer because you will SUFFER! i will never forget my bad experience on this company specially the one in Khobar they are all BAD!

Very bad experience doing drama when asking about refund…
You will keep asking about your refund without chance to get it

اسوء تجربة
فلوسك ضيع
المعاملة سيئة
نصيحة لاتعاملون معاهم

BAD EXPERIENCE
PEOPLE NOT QUALIFIED
YOUR MONEY WILL BE LOST
ADVISE DON'T DEAL WITH ALMOSAFER

Booked for someone else using my card. They made the booking using the name on my card and completely ignored the passenger details I put. When I called customer support, the service was appalling. They also refused to amend the booking, resulting in me having to book another flight. After arguing for almost 30 minutes, they agreed to issue a refund without a cancellation fee which they wanted to charge me initially. Extremely disappointing

My ticket purchased under moh,when i called asked for amendments or changes they refused to give to cause simply reasons its moh tickets and no seat available, yet they offered me a different date which not preferred to.first time to experience like this,in comparison to the another third party ticketing agency their services is not satisfactory.

I reseved seats on a flight and paid the fees of reservation. They called me back after 3 and a half hours to say that tgey could’nt secure the seats!! This is totally a waste of time for me and very irritating. I wonder what is the point behind having the agent answering my call, wasting my time while waiting for him to enter the request and send the paiment link then after all lose the seats reservation. The agent gets back to me to ask me to call the airlines itself to reserve the needed seats !!
Pravo to “Almosafer”
Very well done

The majority of reviews are bad.
However, it's an opposite to my experience, using their app and it is so user friendly and easy to navigate.
Piece of advice to all, after booking do check in the official airline website through manage booking to confirm your booking. If it is there - it's a peace of mind. And lastly, always double check what you're typing i.e. name, age, passport details etc. It is very expensive to rectify after the ticket have been issued.

I had a booking, and I tried to change the passenger name via "I am booking for a different person" option. I assumed it was saved. The next step was payment, without showing the booking summary, name or etc( which I searched for it to make sure passenger name is corrected). I just had to pay blindly. The ticket issued in the wrong name. I called immediately, but no way, I lost half the ticket price to cancel and bout a new ticket. There was no way to check the passenger name before the payment.....so frustrating.

We had government tickets, we want to edit them. but their customer service is HORRIFYING. We waited hours just for no response, we did everything, like paid and sent the papers and passports. And still nothing, We had been contacting them for over 2 weeks. Don't ever go to Al Mosafer.

Beset flight booking web site company , I alomst book all flight through them , great fast change services ,very professional,

I own a hotel.
We do not have an arrangement with this Online Travel Agent, and yet we are listed on their site.
We wouldn't even know if a booking was made through them.
Trust level zero

They are thieves. If you call them, record the call. If you visit their office, make video of your entire conversation.

this company is very bad, I booked a flight ticket, and I want to change my ticket I ask reissue charges very very very high also admin charges are high.don't believe this company.all online booking is cheating

Fraud travel agent that i ever seen,i lost my money ,i booked ticket and when i reached airport they are telling flight was cancelled,and if you want to travel you need to pay again,and not eligible for refund,the worst travel agent that i seen ever,guys be careful before booking through this app ,you may loss your money and time.

Its not Bad as the bellow comments... I saw the reviews after booking the ticket... it made my heart breaking..
But the following comments are not true in my case.. Good Service Good Customer care response...

We should not spoil someone's reputation

Fraud website
Made a hotel booking for 2 nights and when i reached hotel hotel saying booking is not confirmed and customer service is not giving any proper response made me wait 3 hour in hotel lobby
Booking ID H230118241356
They cheat with customer , take money and then no reply

This company has a bunch of liars and they are really hard to deal with they give you false information I had a flight which I missed first they said “Your booking taxes is refundable” I had two tickets one is for three people and one is for two people but they wanted to give me two different amount and one was lower than the other and when I asked for breakdown of why it’s cheaper no one helped and now they are saying your booking taxes are non refundable. NEVER USE THEIR APP AGAIN EVEN IF YOU GET CHEAPER TICKETS USING THE WEBSITE!!

Horrible company failed to issue out ticket after 48 hours and when contacted said the ticket had been cancelled and promised a refund in 3 days, luckily I called them to check or we would have missed our connecting flight to London