Ordered a Arva Ski backpack .price was pretty good until you add in the shipping costs to the UK Then it all goes slightly sideways. that said the item was delivered reasonably quickly from Europe... See more
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Review summary
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Reviews shaping this summary
Excellent product and service. My order arrived much quicker than expected and its absolutely perfect. Very happy, price was unmatched too 🙌🏼 Thank you
Easy online ordering at great prices. Regular updates on progress of delivery. Good delivery service and well packaged items. Loved the ski boots, but needed to return the other pair, ordered for ch... See more
Just taken delivery of a pair of skis and bindings. The price was better than the UK so I went for them. The site asked lots of questions about my height, weight boot sole length, ability, age for the... See more
Company details
Written by the company
Glisshop, founded in 1997 and Glisshop.com in 1999, is the e-commerce reference dedicated to winter sports and outdoor activities. Based in the heart of the Auvergne volcanoes, Glisshop accompanies mountain and outdoor enthusiasts throughout the year and across Europe. Our experts will guide you through our 15,000 products from over 300 brands so that you're equipped from head to toe, whatever the weather. Equipment, technical gear, clothing and accessories, live the Glisshop experience with us!
Contact info
United States
- glisshop.co.uk
4.2
Great
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Very happy with the service
Very happy with the service. Everything went smoothly
28 November 2024
Unprompted review
Good communication
Good communication. Excellent value for money prompt delivery.
Have used Glissop numerous times never disappointed and recommended them to friends and family.
Thank you
26 November 2024
Unprompted review
K2 Mindbender 130 Boa
Excellent choice and descriptions. Well packaged and very quick delivery. Great communication throughout.
20 November 2024
Unprompted review
Arrived in good time
Arrived in good time, in good condition. Product was just as expected, all good :)
16 November 2024
Unprompted review
Ordered jacket and ski pants both…
Ordered jacket and ski pants both Atlantic green. They arrived and don’t match colours . Jacket is faded .
16 November 2024
Unprompted review
Reply from Glisshop
Hello Mr. Esslemont,
Thank you for taking the time to share your feedback. We sincerely regret that the products you received did not meet your expectations. As a resolution, we’ve sent you a return label, and please rest assured that no return fee will be deducted from your refund.
Best regards,
The Glisshop team
Really lovely ski gear.
Very good website with very reasonable priced ski wear. Items arrived very quickly. Really well made ski gear. The only reason I’m giving 4 stars and not 5 stars is the sizing is very small. I think European sizes are slightly smaller than UK. Such a shame as I loved the jacket and trousers. Easy to return.
29 October 2024
Unprompted review
Cancelled order due to illogical sales…
Cancelled order due to illogical sales team requested to change size on a pair of shoes not yet dispatched which they were unable to do cos the computer said no. Told me I had to cancel request a refund which would take up to a week to put money back (took money v quickly from my account) and then reorder. Even after I explained this would put me off repurchasing due to the madness they didn't care Cancelled my order due to a bunch of "jobs worths'.
18 October 2024
Unprompted review
Reply from Glisshop
Hello Mr Marston,
Thank you for taking the time to give your opinion.
At this time, we indeed cannot amend orders once they have been validated. We can only cancel them, refund you and let you place a new order online. We apologize for the inconvenience caused. We hope to be able to amend orders without cancelation in the future.
Best regards,
The Glisshop team
Good packaging and on time
17 October 2024
Unprompted review
First snowboard purchase
Great experience from start to finish. Website easy to use and delivered in a week with no issues
29 September 2024
Unprompted review
Perfect
Very quick delivery, good responses from customer service. Competitive prices.
30 September 2024
Unprompted review
Fantastic service
Fantastic service. Ordered some new ski boots for my teenage daughter for the race club. Printed off the foot size guide and marked up as instructed. Got the size and or that in the filter o on line and picked out the boots we wanted. Did perfect. Had a delivery date of Monday but arrived the Saturday before. She is over the moon with them.
7 September 2024
Unprompted review
Too slow from order to despatch
24 August 2024
Unprompted review
Reply from Glisshop
Hello and thank you for taking the time to give your feedback. We are sorry that you are disappointed with the delivery time. We are based in France and shipments to the UK generally take 5 to 6 working days. You placed your order on Sunday, 18th August and it was shipped on Thursday, 22 August and was delivered to you on Thursday, 29 August. We hope you are happy with your product. Best regards The Glisshop team.
Good help
Good help, fair price and fast delivery!
The only thing I miss now is the snow :)
17 August 2024
Unprompted review
I've still not received my skis and…
I've still not received my skis and I've received no communication regarding where they are or when i will receive them.
11 August 2024
Unprompted review
Reply from Glisshop
Hello,
Thank you for taking the time to give your opinion. Your order has left our depot in the 08/08 and should arrive in the UK today. Once Evri receives your parcels, you will be able to track your parcels. You should receive everything by the end of the week; Do not hesitate to reach us by phone : 02031293301 or by email info@glisshop.com if needed.
Best regards,
The Glisshop team
I haven't been told when the item that …
I haven't been told when the item that I ordered will be delivered.
So I haven't received my goods, so I can't really rate Glissop.
28 July 2024
Unprompted review
Reply from Glisshop
Hello Michael,
thank you for taking the time to give your opinion. As discussed by email, the ski boots you ordered are a season 2025 product that we do not have in stock yet. As indicated when you placed the order, the product should be available at the end of September. Once we receive them, we'll debit your card and send them over.
Best regards,
The Glisshop team
Good prices and quick delivery!
Good prices and quick delivery!
Great service from the start
1 July 2024
Unprompted review
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