Glimour Jewellery Reviews 

277
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the jewellery pieces are stunning, beautifully crafted, and feature exceptional overall quality that exceeds expectations. People also love the wide variety of unique traditional and bridal designs available for various special celebrations and weddings. Consumers are especially happy with the helpful staff who take time to understand personal visions and match outfits perfectly. Reviewers consistently highlight the prompt, friendly customer service and smooth delivery experiences when ordering online or visiting showrooms. Many buyers note that the items look even better in person and provide wonderful value for money.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the stunning designs, exceptional... See more

Quality

Reviewers highlight deep satisfaction with the exceptional quality of the jewellery, noting that items are... See more

Service

Consumers find service to be exceptionally positive, consistently praising the quick responses, friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting consistently outstanding support,... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their friendly demeanor,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend Glimour jewellery for any Asian jewellery needs! Glimour made my custom bridal choora exactly to my requirements, size and taste. I immediately knew I didn't want red choora, an... See more

Rated 5 out of 5 stars

I had such a great experience with Glimour Jewellery. Their website was down at the time, so I contacted them on Instagram. They replied quickly, were really kind, and made the whole process incredi... See more

Rated 5 out of 5 stars

Jas and her sister were honestly so lovely and made the whole bridal consultation feel super special. I still cannot believe I got both my wedding and reception jewellery from them in one sitting... See more

Rated 5 out of 5 stars

I had such a wonderful experience with Jas at Glimour Jewellery. During my bridal consultation, she took the time to sit down with me, understand my vision, and help me bring it to life. When I went b... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewelry Designer

Information provided by various external sources

UK London based Online Jewellery company. Asian Indian Bollywood Costume Bridal Bridesmaid Jewellery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(277)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Service

My experience with Glimour has been amazing. The communication prior to the appointment allowed me to share photos of what I had in my mind and my appointment was then tailored based on what I wanted. The wide range and quality of the jewellery is exceptional and I am so happy with everything I purchased. I wouldn't think twice to recommend Glimour to family and friends!

17 September 2022
Unprompted review
Rated 5 out of 5 stars

Necklace set

Very happy with my recent purchase which I ordered through their Instagram page. From initial request to delivery everything was so quick, service was great! Will definitely be purchasing from here again

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Had a great experience

Had a great experience. Everything went well from ordering to receiving the lovely pieces. Excited to wear it! Thank you so much:)

20 July 2022
Unprompted review
Rated 1 out of 5 stars

Avoid - Not Trustworthy

Bought a product and unfortunately it was not suitable due to the sizing. As per the returns policy, I emailed to organise a refund but never heard back. I emailed multiple times and called but it went straight to voicemail. I would avoid buying here as it is apparent this so called 'business' is vastly unprofessional and not trustworthy when it comes to their own policies. Lost money and stuck with an unsuitable item.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Pop up

Well what can I say….meet all the lovely ladies at a pop up and they were all amazing and very friendly. Fell in love with the jewellery as soon as it came in my hand. Looked heavy but was light as a feather especially the earrings. Loved a lot of the pieces and brought a few things. Will definitely be buying more in the future. Have and would recommend Glimour Jewellery to my friends and family.

9 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Jewellery

Glimour Jewellery is amazing.
They have a huge selection of jewellery at all price ranges for all on their website and Instagram.
The service is outstanding too… When I needed some jewellery urgently, I contacted Sim and she ensured it was packed and posted to me next day delivery.
Check them out

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent pieces and great customer…

Excellent pieces and great customer service! I’ve ordered a few different things from Glimour (bangles, earrings, necklace sets) and all of them come exactly as pictured and quickly too! I don’t live near any Asian jewellery shops so it’s so great to find somewhere online. Highly recommend!

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Beautiful set & overall collection. Arrived next day in pristine condition. Customer service excellent. Will order again!

18 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, I am so thankful to the lovely ladies at Glimour, they helped me purchase amazing pieces of jewelry for a family wedding. I received several compliments and was pleased with my purchases. Yes purchases… I ended up buying more than needed, as could not resist the good prices, quality and choice. Thank you so so much X

28 April 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend glimour Jewellery

Highly recommend glimour Jewellery, amazing service. First of all I ordered online, the pictures on the website are exactly as the items. Then I made a facetime appointment and bought some more bits. Then third time I made an appointment to go and visit Jass and match jewellery to my outfits. When I arrived Jass and her mum where so welcoming and so helpful. Would 100% highly recommend Jass and her jewellery. She’s got so many different designs, styles and colours. Quality of jewellery is absolutely beautiful.

26 April 2022
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I was interested in a necklace set from this store. I contacted them through the Instagram page and requested to do a video session given that I was in Australia. Someone responded and said they would do a video call but no particular appointment was arranged. I waited for about 3 weeks and reached out again, was told that they would do the video call “next week”. I contacted them the following week saying that If I am to order the piece I would like to have the video call ASAP as shopping duration is almost a month.

At 2 am Australian time someone reached out to me and told me to call in an hour. After almost waiting close to an hour, someone responded again that they are not available for video call. Keep in mind that it is now almost 3.30 am in Sydney. I then requested for them to send a photo of the necklace (not the catalogue photo) as I wanted to see how it sits on the neck. They shared the photo of a different necklace and said the particular necklace I was interested in would be similar.

1. We all know, when buying jewellery there is no such thing as this necklace will be similar to the other one, as each one is unique and the fit/ placement would be different. The owner implied that the necklace will be relatively similar to the other one.

2. They strictly have a no returns policy, understandably so, and their website states clearly to arrange video appointments but then they are not willing to fulfil those requests for vid appointments.

3. They are not considerate of their clientele and the time difference. I was waiting for a call at 3am, which was later cancelled by them. They do not understand the value of others time.

4. The piece I was interested in was not a bridal set, so I assume they prioritise bridal sets etc. as that is likely more profitable for them, as opposed to other party style necklace. Regardless of the product one is interested in, they should give fair service to everyone.

21 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality and outstanding service!!

I have bought my bridal jewellery from Glimour Jewellery for every single wedding event I have, and I am in LOVE with my sets. The jewellery is stunning, excellent quality and the sparkle is second to none!! The ladies have provided outstanding service with helping choose designs matching with outfits, keeping me updated with my order - they have been reliable and trustworthy. In the space of a few moments I ended up placing a total of 3 orders with how impressed I was with their quality and service.

7 April 2022
Unprompted review
Rated 5 out of 5 stars

love!

I just got my order and my mom and I are IN LOVE!! The jewelry is absolutely gorgeous and definitely worth the price. I’ll definitely be ordering again!!

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend for wedding jewellery!

I’m so thrilled with the quality of the kalire and haathphool I ordered as well as with the speed of delivery! I will definitely be ordering from Glimour again - such great value for money. Thank you - I’m a very happy bride!

5 March 2022
Unprompted review
Rated 5 out of 5 stars

Glimour are the best

Glimour are the best! They always exceed my expectations and never fails. I purchased my full bridal set last year and continue to always buy from them. Their jewellery, products, customer service, and attention is always on 100% I would never go to any other place for jewellery.

4 March 2022
Unprompted review

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