I initially received the wrong order, which is the reason for one less star, but their customer service response was quick, understanding and efficient. They quickly corrected the order and ship the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service dealing with Ana and Bridget was very good. They were responsive and were able to keep me informed on my order. This was especially important since there were issues with the webs... See more
Company replied
A few hiccups with delivery dates, but handled very well by customer services, and you have to keep in mind these pieces are made to order from scratch which takes time if you want a decent job! I ord... See more
Company replied
I'm surprised by the one star reviews. I ordered a ring last week, it arrived today but it was too big - My only advice would be to order one to one & a half sizes smaller. Emailed Glencara, they re... See more
Company replied
Company details
Information provided by various external sources
Direct from Manufacturer. Irish Made Claddagh Rings at the Lowest Prices, Best Quality! Claddagh Ring made in IRELAND. Silver, gold, Claddagh’s.
Contact info
Ireland
- glencara.com
4.0
Great
7K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High-level service
Earrings were just like in the photo. I was worried that the clasp would be weak, but it’s excellent. It arrived very well packaged and within the specified delivery time.
It was also nice to receive a pendant for free with the order.
27 February 2026
Unprompted review
Reply from Glencara
Hi Olga,
We are delighted to hear that you are so pleased with your earrings and that everything met your expectations. It is wonderful to know that the quality reassured you and that your order arrived promptly and beautifully presented. We are also glad you enjoyed the little surprise included with your purchase.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Was told delivery would be on the 24th…
Was told delivery would be on the 24th of Feb. The product wasn't shipped until the 24th itself. This meant that the event they were NEEDED for is now going to not have them. I emailed to advise the importance of this, and had assurance. Now when I have contacted, replies are very slow with no apparent care.
14 February 2026
Unprompted review
Reply from Glencara
Hi Dillan,
We are sincerely sorry for the inconvenience caused. This is not the level of service we aim to provide.
Your order was needed to be created which extended the processing time.
We can see that you've been assisted with this matter. If there's anything else you need, please send us an email sales@glencara.com.
Kind regards,
Glencara.com
Fantastic product and service would…
Fantastic product and service would definitely recommend 💯👍🌟🌟🌟🌟🌟
14 November 2025
Reply from Glencara
Hi Dawn,
We are delighted to hear that you are so pleased with both your purchase and the service you received. It means a great deal to us that you would recommend us so highly.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Cheap as can be
I RECEIVED MEARINGS TODAY 25/2/2026 I COULD NOT BELIEVE HOW SMALL AND CHEAP THEY WERE .I WANT MY REFUND AS KNOW WAY IM PAYING OVER £40 FOR CHEAP RUBBISH .
25 February 2026
Unprompted review
Reply from Glencara
Hi Margaret,
We are sincerely sorry to hear that you do not like the item received.
We try to photograph and describe our items as accurately as possible to best represent them. We also include the dimensions of each item in the product description.
We can exchange it no problem, and we also offer a 60-day refund policy.
We requested additional information from you, please respond to our request so we can assist you further.
Kind regards,
Glencara.com
Don't deliver on time got three…
Don't deliver on time got three different delivery dates and then they sent the wrong bracelet. Jewelry feels flimsy and cheaply made and also they did not send the free gift they advertised for valentines day.
13 February 2026
Unprompted review
Reply from Glencara
Hi Dusty,
We are sincerely sorry for the experience you've had with us. This is not the level of service we aim to provide.
We would like to make this right for you, we can exchange it no problem and we also offer a 60-day refund policy.
We can see that you've been assisted with this matter. If there's anything else you need, please send us an email at sales@glencara.com.
Kind regards,
Glencara.com
Happy Wife
This Company Reimburse Me For A Return Postage On An Item I Returned , I Used The In Store Credit To Purchase My Wife A Set Of Dangle Earrings , She Loved Them , Happy Wife , Happy Life ....
12 February 2026
Unprompted review
Reply from Glencara
Hi Terry,
We are delighted to hear that everything worked out so smoothly for you and that the return process was handled to your satisfaction. It’s wonderful to know the store credit helped you find the perfect pair of dangle earrings and that your wife loved them. That truly makes our day.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Disappointing exchange service
Ordered a ring as a Christmas present. Ring arrived just in time however needed returned for exchange as was too big. Posted ring back with proof of postage on 29/12/25, I have tracked the ring so I know it arrived with Glencara early January '26, think it was the 5th. Now at least 7 weeks later I still have not received the ring back from Glencara nor any update on the status of the exchange. Have emailed customer service back and forth many times, they just keep asking me for a photo of my proof of postage (not sure why they would need this) and asking again for the new ring size (which I wrote on the form that I posted back with the ring therefore I don't know the size off hand as the ring is a present for someone else). Glencara said exchanges can take 2-3 weeks to process but we are way beyond this timeframe already. Really frustrated the return is taking this long and wondering am I actually ever going to get the ring back at all.
23 February 2026
Unprompted review
Reply from Glencara
Hi Arlene,
We are sincerely sorry to hear about the experience you've had with us. This is not the level of service we aim to provide, and we sincerely apologize.
We have requested information from you, please reply to our request so we can assist you further.
Kind regards,
Glencara.com
I found the item and the service first…
I found the item and the service first class.
7 February 2026
Unprompted review
Reply from Glencara
Hi Raymond,
We are delighted to hear that you were so pleased with both your purchase and the service you received. It is wonderful to know everything met your expectations. We truly appreciate you taking the time to share your experience.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Ordered it for my girlfriend and it…
Ordered it for my girlfriend and it came the next day
14 February 2026
Unprompted review
Reply from Glencara
Hi Mr Stephen,
We are delighted to hear that your order arrived so quickly and that everything went smoothly. It is great to know it reached you in time for your girlfriend, and we hope she loved it.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Return policy is bad
The first package arrived over a month late Lost in the post. They sent a replacement package to the wrong address and want me to pay to return it.
20 February 2026
Unprompted review
Reply from Glencara
Hi Elliott,
We are very sorry to hear about your experience and understand how frustrating this situation must have been. The initial delay was due to severe weather issues with the carrier, and to prevent any further wait we remade your ring and dispatched a replacement as quickly as possible.
Unfortunately, the second parcel was sent to the incorrect address, and we sincerely apologise for this mistake. As the duplicate item needs to be returned, we will of course refund the shipping costs for sending it back to us. Our team is here to assist you in arranging this as smoothly as possible.
We can see that you've been assisted with this matter. If there's anything else we can help you with, please send us an email at sales@glencara.com.
Kind regards,
Glencara.com
I bought a necklace for valentines and…
I bought a necklace for valentines and they hot the shipping right on time and it was better than I could imagine
9 February 2026
Unprompted review
Reply from Glencara
Hi Doug,
We are delighted to hear that your Valentine’s gift arrived right on time and that the necklace exceeded your expectations. That is exactly the kind of experience we hope to create for our customers.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Such beautifully made jewellery
Such beautifully made jewellery, excellent service, quickly dispatched.
I am absolutely in awe with is jewellery. The earrings and necklaces are just gorgeous.
People are asking where I have them from.
Beautifully crafted and I shall be buying more in the future
Thank you
12 February 2026
Unprompted review
Reply from Glencara
Hi littledevil,
We are delighted to hear how pleased you are with your jewellery and the service you received. It means so much to know you love your earrings and necklaces and that they have been admired by others as well. Your kind words about the craftsmanship truly mean a lot to our team.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Great service
Originally received the wrong item, they responded quickly and immediately sent out the correct item.
Beautiful necklaces!
26 January 2026
Unprompted review
Reply from Glencara
Hello,
We are delighted to hear that everything was resolved quickly and that you are happy with your beautiful necklaces. While we regret the initial mix up, we are glad our team could sort it out promptly for you.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Thank you
Thank you , the ring was beautiful and fit perfect. My girlfriend loves it. Loves the necklace with it.
Bonus wasailed in a timely manner.
14 February 2026
Unprompted review
Reply from Glencara
Hi Scott,
We are delighted to hear that the ring was such a perfect fit and that your girlfriend loves both the ring and the necklace. It is wonderful to know everything arrived promptly as well.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
They ghost you!!
Spent £580 on a pendant & necklace for a Christmas present. When received the necklace was incredibly thin and not surprisingly has now broken. Very poor quality for the money spent. I would advise anyone to avoid Glencara.
So, a few days have passed. I have been asked by Glencara for more information which I have given. No form of personal contact or resolution has been received since, however I have had an email asking me to rate Glencara’s response & resolution! Absolute joke as I have been ghosted by this company since making my complaint. They are clearly a bunch of cowboys who have no concern over their product quality or customer service. Avoid these scammers.
20 February 2026
Unprompted review
Reply from Glencara
Hi Paul,
We are sincerely sorry to hear about the experience you've had with us. This is not the level of service we aim to provide, and we sincerely apologize.
We would like to make this right, we can exchange it no problem, and we also offer a 60 day refund policy.
We have requested information from you, please reply to our request so we can assist you further.
Kind regards,
Glencara.com
My daughter purchased a locket for my…
My daughter purchased a locket for my Xmas gift and it was not my style but the customer service were excellent and patient with my emails back and forth but I must say I’m extremely happy with my jewellery and the the customer service I received.
20 February 2026
Unprompted review
Reply from Glencara
Hi Diane,
We are delighted to hear that, even though the original gift was not quite what you had in mind, our team was able to assist you and help you find a piece you truly love. It is wonderful to know you felt well supported throughout the process.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
This is the second time I've used…
This is the second time I've used Glencara for gifts of jewelry and I was impressed with the quality and efficiency of the products and delivery. One of my free gifts didn't show up with my purchase, I contacted them and in no time I received it. I am very satisfied with the company. Thanks, Jerry
12 February 2026
Unprompted review
Reply from Glencara
Hi Jerry,
We are delighted to hear that you chose Glencara again for your special gifts and that you were impressed with the quality of our jewellery and the efficiency of our delivery. It is also great to know that our team was able to quickly resolve the issue with your complimentary gift.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Quality products, affordable prices.
I’m very happy with the level of service I received and the quality of my purchases. I haven’t gifted them to my wife yet it’s part of her birthday next month. But I’m sure she will love them.
19 February 2026
Unprompted review
Reply from Glencara
Hi Kristeen,
We are delighted to hear that you are happy with the quality of your purchases and the level of service you received. It is wonderful to know you chose our jewellery for such a special birthday gift, and we hope it makes the occasion even more memorable.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Was very pleased with the service and…
Was very pleased with the service and product. Would order from them again.
18 February 2026
Unprompted review
Reply from Glencara
Hi Nancy,
We are delighted to hear that you were so pleased with both our service and your jewellery. It means a lot to know you would choose to order from us again.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Delay in Recieving
Shipping times were not right. Had an issue and the customer service was great and took care of me instantly. Would definitely buy here again.
11 January 2026
Unprompted review
Reply from Glencara
Hi Joe,
We are delighted to hear that although there was a delay with the delivery, our customer service team was able to assist you quickly and resolve the issue to your satisfaction. It is wonderful to know you would shop with us again.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
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