Glenbotal Reviews 

152
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and secure packaging, ensuring that delicate items like rare bottles arrive safely in pristine condition. Consumers also appreciate the impressive variety of hard-to-find products, fair pricing, and a helpful support team ready to assist with custom requests. Some reviewers were not happy with delivery delays, noting that shipments occasionally took longer than expected to arrive at their destination. A few other people also felt that initial communication could be improved, as waiting for updates on packages caused some brief worry and uncertainty.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick shipping times,... See more

Product

Consumers find product to be positive, highlighting a great variety of items and expressing delight in... See more

Service

Reviewers highlight positive aspects of service, frequently expressing satisfaction with the vast choice and... See more

Order

Clients share satisfaction on order processes, frequently noting fast delivery, careful packaging, and... See more

Price

People report positive experiences with price, noting that costs feel fair and reasonable across orders.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found a getting harder to find bottle of Crawfords 5 star on Glenbotal website, ordered on Monday 8th June and received a well packaged bottle on the Thursday morning. I was kept well informed of th... See more

Company replied

Rated 5 out of 5 stars

The price I paid for the Whiskey purchased was lower than any other on-line provider I could find. The delivery of my whiskey was very prompt and the item was in perfect condition.

Company replied

Rated 5 out of 5 stars

Unfortunately, due to Royal Mail misplacing my bottle it took a couple weeks to arrive. But customer service from Nimrod was outstanding. Very pleased with the outcome. And my JD collection is getti... See more

Company replied

Rated 5 out of 5 stars

First and foremost, their stock is amazing. Such a great selection of Cognacs, but no ordinary Cognacs, some of the best available! Secondly, their communication and customer service is second to no... See more

Company replied


Company details

  1. Alcohol Store

Written by the company

Rare Spirits Merchant


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(152)

48 reviews in the last 12 months

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Rated 4 out of 5 stars

It’s the first time I’ve ordered with…

It’s the first time I’ve ordered with them and was a bit nervous as the price of the bottle was good and so I went ahead. As I ordered toward the end of a week I hadn’t heard back so I contacted them via what’s app and email just to ensure my order was received and being processed as it was the last bottle in stock. It took a day or two but I got responses on both sides and a few days later received my confirmation of postage. Item arrived in great condition so I’m happy.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

They deliver QOT - quality on time!

They did exactly what they said - delivered in a couple of days at a time of my choosing and what arrived didn’t disappoint. Staggeringly good value and really interesting whiskies on offer. Will almost certainly buy from them again! Highly recommended.

27 July 2025
Rated 4 out of 5 stars

Order on its way!

After an initial panic over my order, not being dispatched, no reply to messages a bad review that led to a telephone call advising dispatch on the 8/8

Today (8/8) I have received a notification that my order has been dispatched and track. As per my phone call.

My advice If you are ordering from this website would be to check the dispatch date on the website to avoid any confusion as this is not clear and does not come through on your order confirmation.

From a customer service point of view dispatch date could be included on sales confirmation and messages replied to a little prompter

28 July 2025
Rated 5 out of 5 stars

Whisky

Great company recommend selling the best off stuff good service quick delivery

3 July 2025
Rated 5 out of 5 stars

Old Smuggler…

After unsuccessfully trying several vendors, I was able to source Old Smuggler Whisky from Glenbotal. The relatively low cost was impressive and despatch was fast.

23 June 2025
Rated 5 out of 5 stars

Exceptional customer service.

From initial communication through the website WhatsApp to delivery of my bottle was flawless. Naz went out of his way and went over and above to make sure I got my bottle safe and well.

23 June 2025
Rated 5 out of 5 stars

Nimrod was a brilliant guy to deal…

Nimrod was a brilliant guy to deal with. Kept in touch at every step. Very well packaged and in perfect condition when it arrived. Have bought a few bottles from him how at very competitive prices. Will definitely be buying from him again.
Well done Nimrod.

18 June 2025
Rated 5 out of 5 stars

Good purchase experience

Very safely packaged for international shipping. Arrived safe and sound in great condition. Hadn’t purchased via Glenbotal before but couldn’t find this particular JDs on other websites that were also willing to ship internationally - so I gave them a try and was very happy to receive this so carefully protected (and now my little ones get about 4m of bubble wrap to play with!! 😁). Prices were very reasonable too - all ‘round positive experience for me. Thanks Glenbotal.

10 June 2025
Unprompted review

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