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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with delivery, stating that products never arrived or were severely delayed, often accompanied by unconvincing tracking updates. People also experienced problems with the company's website, which frequently became unavailable, making it impossible to track orders or contact support. Reviewers also found it difficult to get in touch with the company, as contact information was often invalid or unresponsive. Some people mentioned being asked for personal identification for customs clearance, which they found suspicious.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report that their... See more

Order

Consumers express significant dissatisfaction with their orders. Many report placing orders in May and June,... See more

Product

Customers had negative experiences with product. Many reviewers report not receiving products they ordered... See more

Website

Reviewers highlight negative aspects of the website, with many reporting that the website and tracking sites... See more

Customer communications

Users describe negative interactions with contact. Many customers report a complete lack of communication... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAMMED.. Avoid this and save your bucks. Worst customer service and appalling experience. Always check trustpilot before being scammed by people like this. Companies like this should be Black l... See more

Rated 1 out of 5 stars

Pro level scammers! Stay away. Ordered the double portable monitors back in May. They give you a tracking number that updates regularly then stops, when you follow up on it to see where your parcel... See more

Rated 1 out of 5 stars

Dont buy nothing from this seller you will scammed. Fake delivery company will send you fake tracking number which will work until parcel arrives to local depo and after this never get chance contac... See more

Rated 1 out of 5 stars

I placed my order on the 3rd of June and never received my order...it's not the 4th of July. The courier company's site tells you everything but nothing. I don't mind ordering goods from East Asi... See more


Company details

  1. Electronics Store

Written by the company

At Glaxetics, we’re your global e-commerce hub for the latest tech gadgets and smart accessories. With over 15,000 happy customers worldwide, we handpick each item to balance cutting-edge innovation, everyday utility, and sleek design. Our team of product experts and engineers works tirelessly to source and test gear that elevates your digital lifestyle—whether you’re on the move, at home, or in the office Customer happiness is at our core. Shop with confidence under our 90-day easy refund policy and 100% satisfaction guarantee Our friendly support team is here weekdays from 9:00–18:00 GMT+1 at support@glaxetics.com to answer questions, offer advice, or handle returns without hassle. Experience tech shopping made simple, secure, and tailored to you


Contact info

1.2

Bad

TrustScore 1 out of 5

131 reviews

5-star
4-star
3-star
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1-star

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ordered jun 18 not a word since then

ordered jun 18 not a word since then. what a rip off. I cannot facebook does not vet these companies. they allow them to rip off users. I got scammed out of 12k dollars in another company advertising on facebook. stay away from these assholes.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam
Would leave zero but unable to do this.
Ordered in June. No response to email and product not received despite money taken from account.
As all over reviews it’s a scam.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

Same as others, ordered in June with a promise to deliver in July and now September and not received anything! No email and no product. Absolute scam. Can’t believe I fell for it.. suppose as it was a massive amount of money you think it’s legit.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam. Avoid

Just like the others I completely fell for this and never received anything. It must have been a pretty targeted scam as all around the same time.
I’m kicking myself as I’m usually pretty good at not being taken in but this did seem ok. Frustrating!

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - wish I’d read the reviews - ordered in June, still not delivered and no response to emails

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam

There should be a 0 stars option. I’m still awaiting my order. I received an email reassuring me that the order was on its way. Several emails later and not even the courtesy of a reply. A scam.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Nothing delivered

Ordered 6 June with promise of delievery at end of July. This should have rung alarm bells. No delievery at end of August and no email from company about delay. Rang credit card company and hopefuly I am protected. FB should do a better vettin job

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Glaxetics is fraudulent

Placed an order on 13th June 2025. After the confirmation e-mail, there was no further communication. I have dropped this review so that others will not fall victim. Also, advertisers on social media, particularly Facebook, should be engaged with caution. To the extent that Glaxetics did not deliver what I ordered and paid for, the company is a fraud.

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Ordered 6th June.
I guess I should have sought out reviews 1st!.
Saw the ad on Facebook.
Silly me, I thought FB made some rudimentary checks on businesses placing adverts in their metasphere.
Lesson learnt - not a trusted environment I will use for purchases again.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Don't give them your money! Website and tracking site no longer exists and address is fake. Still trying to claim the money back!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Item never arrived

Item never arrived, emails bounce back, website no longer exists. If an offer looks too good to be true, it’s probably is. Avoid at all costs

1 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Same as everyone else here - SCAM

Company doesn’t exist, money lost, no item received. Avoid.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE SCAM!!!

ABSOLUTE SCAM!!!
TAKE YOUR MONEY! TAKE EVEN MORE MONEY WHEN YOU WANT TO UP SIZE THE SCREEN.
NO DELIVERY.
NO COMMUNICATION.
EMAILS BOUNCE BACK.
ABSOLUTE SCAM!!!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent service

Fraudulent service. Took my order and payment, then provided a single, false tracking number. Since then, they’ve ignored all follow-up emails. Avoid at all costs.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. Paid 60 pounds for 2 screens. First few weeks lots of emails talking about delivery, that the items were despatched. Payment was taken by Hallurey not glaxetics. Sent several messages no reply.

28 July 2025
Unprompted review

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