Glasswells Reviews 

Dealing with Sally was so easy and she was so helpful on us making a decision.

Friendly, knowledgeable staff.
Follow up to ordering a fabric sample and placing order was very efficient.

I had a really positive experience at Glasswells when shopping for a new mattress. I initially visited on my own to browse and get an idea of what might suit me, and Sally was incredibly helpful and knowledgeable. She took the time to explain the different options, materials, and levels of support, which really helped me understand what would be best for my needs.

A few days later, I returned with my husband to make a final decision. Although Sally wasn’t working that day, another member of staff, Lynne, assisted us and provided equally excellent service. She was patient, friendly, and gave us further guidance without any pressure, which made the whole experience relaxed and enjoyable.

Thanks to the advice from both Sally and Lynne, we felt confident in our choice and went ahead with the purchase. It’s clear that the staff are well-trained, genuinely enjoy their work, and care about helping customers find the right product.

Overall, the customer service was outstanding from start to finish, and I wouldn’t hesitate to recommend Glasswells to anyone looking for quality furniture and expert advice.

I would like to put in a great review for Jane Goodchild. The interior design specialist for glasswells, I think she was absolutely fabulous with the way she tried to find out the character of me as a person and things I liked in my house and then found some materials to make curtains to match with the sofa which I bought from glasswells as well and tried to inform me about different colours and the wood textures which go with the furniture I ordered for my lounge then she went on about all the different colors which are in my kitchen and found the perfect blinds for me to put up as well, im so very impressed with the service that Jane has put in to make my home look lovely.

Excellent service by Donna in the curtain department, she could not have been more helpful
Unfortunately, the quotation was more expensive than another company.

I regularly visit Glasswells Ipswich with my mum to enjoy the wonderful restaurant and then to look at furniture and furnishings always with a welcome feeling. Today I needed to seek help with a previously purchased bed and a part which I had mislaid. Sally-Ann Smith was so lovely - patient, caring and so very helpful to me and my mum. Sally-Ann went beyond kindness and it was a pleasure to see that customer care and service truly exists in this climate. Thank you Sally - Ann and thank you Glasswells you are very important for our town.

The sales consultant,was very helpful,listend to what we needed.Adrian Capper,looked the sofa up online.The sofa was in stock.He ordered it,and set a date for delivery.I was delighted with his service.

As always Glasswells is excellent for customer service & staff are trained well. Peter was able to help us order more furniture & reassure us regarding pending delivery of wardrobe.

Both my wife and I are exceptionally happy with our experience at Glasswells, The staff are professional, knowledgeable and helpful. product delivery was on time and assistance was given as required. We will most definitely shop there again

We came in to look at a table turns out it was not quite what we wanted Adrian was very helpful and spent time seeing if there was anything more suitable which we did

Just had a sofa delivered, excellent service from start to finish.
Very impressed with the delivery charge compared to other companies who charge rip off prices!
Would highly recommend from quality to service 👏🏻

Lovely store, well positioned for public transport and with good car parking. Purchasing in every department went smoothly. A big shout-out to Jane in flooring and Lawrence is sofas who went above and beyond to help us. Steve of Ocean Flooring did a superb job too.

I needed to replace my old double bed. So naturally we went to the store we've used before for furniture etc and been delighted. Here we were advised by Tom Repton who could not have been more helpful or informative and we happily placed the order. Thank you Glasswells.

Yet another satisfying visit to Glasswells, Ipswich. We had attended in order to possibly purchase a new mattress.
We received excellent advice and pressure free service from Sally in the bedroom department, enabling us to place an order. An excellent, celebratory lunch followed.

Staff were very helpful and not pushy.which made the choosing of a new sofa and chairs a pleasent experience.customer service was very good .Adrian our sales consultant,took his time with us and explained everything clearly,and most helpful

Great lay out of the showroom, displays are really well thought out and inviting. Staff are all very well trained and helpful. Great assistance with no pressure.

We were greeted by warm and friendly staff at Glasswells Ipswich on the 6/03/26.
Rachel on reception introduced us to Adrian Capper who was very knowledgeable on the products we were looking at and answered all questions we had regarding the furniture taking the time to explain all the options.
Very happy with our purchase.
Would definitely recommend and we will definitely be returning.

Excellent customer service, super responsive and helpful which can be a rare thing these days!

Peter was very helpful and professional. We were very happy with the service we received

We recently purchased a guest bed from your store, with the kind and informative guidance from Peter. He was excellent in giving us information as to how the underneath bed could be pulled out and made secure. Peter was very helpful but not pushy which allowed us to make the decision to buy. His approach to us as customers made the experience an enjoyable one. Thank you also for keeping in touch with us regarding delivery, much appreciated.
Steve and Sue Smith