Large range and prices seem fair - orders are always delivered quickly. Happy customer that will continue to shop at Glass Vials
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See what reviewers are saying
Well the guys at glass vials Australia are awesome, I remember I saw their work car with their decals and I couldn't help myself but to wave. Quality stuff as always and the consistency is unmatch... See more
I deliver training to support workers in the community and they have got clients diagnosed with diabetes. I was concerned about how they are removing and disposing of insulin needles. Your needle cl... See more
I've used glassvials.com.au for 3 years now. I purchase all my stock for our university. The fast shipping is incredible as we often run out and it's crucial to get this in time for class. I highly re... See more
Company replied
Company details
Written by the company
Glass Vials Australia is a Laboratory and Medical Supply company committed to providing exceptional products and services within Australia & Globally. We provide our customers with superior service, competitive pricing, premium delivery turnaround and manufacturing of customised products. Our team at Glass Vials Australia are known for delivering a specialised supply for comprehensive know companies, including education, medical and government.
Contact info
Unit 1 12 Arnott Place, 2164, Wetherill Park, Australia
- 1300 537 581
- orders@glassvials.com.au
- glassvials.com.au
Products as described
Products as described, packed well and good price. Shipping also great
24 July 2024
Unprompted review
Very fast delivery and a clean strong…
Very fast delivery and a clean strong product.
26 July 2024
Unprompted review
Great company fast no dramas just the…
Great company fast no dramas just the what you pay for 👌
5 July 2024
Unprompted review
Excellent products and exceptional…
Excellent products and exceptional arrival time
19 June 2024
Unprompted review
Community training
I deliver training to support workers in the community and they have got clients diagnosed with diabetes. I was concerned about how they are removing and disposing of insulin needles. Your needle clipper is perfect. I have actually donated one already to one of the houses.
Thank you
16 May 2024
Unprompted review
I would use this company again
I really appreciate any company who responds quickly and has a willingness to do everything they can to assist me. I have nothing but good to say about my experience,
1 May 2024
Unprompted review
High quality products and service
High quality products and service. Perfectly packed. Timely delivery. 5 stars. Thanks
22 March 2024
Unprompted review
Glass Vials
Perfectly satisfied with Glass Vials, they've the product we need, they're easy to deal with and shipment is always on time and in full...
11 March 2024
Unprompted review
best service ,best price.
11 September 2023
Unprompted review
Sent my package to wrong address
Sent my package to wrong address, so was returned to sender. When i rang them to inform of error was met with rude customer service and told package would be resent with correct address after they have received package back and be kept updated, been over 2 weeks, nothings happened.
25 July 2023
Unprompted review
Reply from Glass Vials Australia
Hi Simon
We recently received your feedback regarding an issue with your package delivery, and we would like to address your concerns promptly.
Firstly, we sincerely apologise for the inconvenience caused by the misdelivery of your package and any subsequent frustration you experienced. After investigating the matter, we found no records of your direct communication with our customer service team. It's possible that you may have reached out to Australia Post who was rude as it shows in the tracking that you contacted "Customer enquiry lodged".
Nonetheless, we are committed to resolving this matter for you. We have verified your order details and can confirm that the package was indeed delivered to you and we have forwarded you a copy of the proof of delivery with the parcel in your mailbox.
Please feel free to reach out to our customer service team at 1300 537 581 if you wish to discuss this matter further or if you have any other questions or concerns.
If there is anything else we can assist you with, please do not hesitate to get in touch with us.
The quick and efficient service was…
The quick and efficient service was amazing! The sales assistant, Michael Gvaus, picked up a mistake I made and helped me fix it
16 May 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Goods were competitively priced
Goods were competitively priced, delivered as advertised and on time.
16 May 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Reasonable price and everything went…
Reasonable price and everything went like clockwork.
17 May 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
The product was faulty
The product was faulty, they told me I was wrong and wanted me to pay to send it back to them.
17 May 2023
Reply from Glass Vials Australia
HI Wendy,
Thank you for sharing your feedback regarding your recent experience with our company. We apologise for any inconvenience you may have encountered and would like to address your concerns.
We understand that you found the product to be faulty, and we sincerely apologise for the inconvenience it has caused you. When you initially contacted us, our team took your complaint seriously and promptly initiated an investigation. As part of our standard procedure, We have our manufacturer do a thorough quality assurance test.
The manufacturer conducted a rigorous examination and provided us with a detailed report which we have provided to you, which concluded that the product met the required standards specified in the certificate of analysis. Based on this assessment, we informed you of the results and offered you a refund in accordance with our policy.
We genuinely value our customers' satisfaction and strive to resolve issues in the most efficient and fair manner possible. As part of our refund process, we kindly request that you return the item to us. This is a standard procedure to ensure that the refund is processed correctly and to maintain consistency with our policies.
We understand that you have chosen not to proceed with the return, and we respect your decision. However, in order for us to proceed with the refund, it is necessary for us to receive the product back in its original condition.
We appreciate your understanding and hope that we can find a resolution that satisfies both parties. If there is anything else we can do to assist you or address any further concerns you may have, please don't hesitate to reach out to us directly.
Reliable
Very great experience! I definitely will buy again when I need it.
31 May 2023
Unprompted review
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Great service
18 April 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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