Reply from GlassesPros.com

Jul 17, 2023

Hi Thomas thank you for your kind words and positive review. We're glad that we could assist you in finding the exact replacement frames you needed and that you found our pricing to be fair and competitive.

It's our mission to provide customers with the quality and service they deserve, and it brings us immense satisfaction to know that we've succeeded in your case.

Remember, we're always here to help with any of your eyewear needs. Should you require any further assistance, please don't hesitate to reach out.

Thank you once again for choosing GlassesPros. We look forward to serving you again in the future.

Reply from GlassesPros.com

Jul 17, 2023

Hi Elaine thank you so much for taking the time to leave your feedback. We're pleased to hear that you found the design of our glasses appealing, even though the fit wasn't perfect for you.

We understand how important it is to find the perfect pair of glasses that suits one's face, and we apologize for any inconvenience caused. We're glad to hear that our customer service team could assist in providing a refund for you promptly and effectively.

We aim to make every experience with GlassesPros a positive one, and we appreciate your kind words about our customer service. If you ever need help in the future finding a different style or size that would be a better fit, don't hesitate to reach out to us again.

We hope to have the chance to serve you again in the future!

Reply from GlassesPros.com

Jul 17, 2023

Hi Eileen thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced, and we're glad to hear that you're happy with your glasses once they arrived.

We constantly strive to deliver high-quality products to our customers, and we're pleased that you've noticed the quality of our frames. Your words motivate us to continue offering excellent products and service.

We're grateful for your patience during the process, and we truly appreciate your willingness to order from us again. Should you have any future needs or concerns, please don't hesitate to contact us.

Reply from GlassesPros.com

Jul 13, 2023

Hi Tracee thank you for sharing your feedback. We understand your frustration and we're sorry for the inconvenience caused.

We're glad we were able to connect over the phone today to discuss your concerns. As mentioned during our call, we experienced disruptions in our operations due to an unexpected shipping incident and upgrades to our lab facility, causing delays in order fulfillment and customer service responses.

We've tracked your order and have emailed you the tracking number. According to the USPS website, your frames should arrive by Saturday, July 15th.

In addition, if you are considering getting lenses for your frames, we discussed the process during our call, including the need for your Pupillary Distance (PD) and the associated costs. We're happy to guide you through this process should you decide to proceed.

Again, we apologize for any inconvenience and appreciate your understanding during this time. If you need any further assistance or have more questions, please don't hesitate to reach out to us.

Reply from GlassesPros.com

Jul 13, 2023

Hi Chris we're thrilled to hear that you've found the perfect frames with us! Understanding how important it is to have eyewear that fits comfortably and looks great, we strive to provide a broad range of options to accommodate all our customers' needs.

It's fantastic to know that you've found not one but three frames that suit you! We appreciate your business and are glad to have been able to assist in your search for the ideal glasses.

Thank you for your positive feedback. We look forward to serving you again in the future. Please don't hesitate to reach out if you need any further assistance or have questions about our products.

Reply from GlassesPros.com

Jul 13, 2023

Hi Yvette thank you for taking the time to leave us a review. We're delighted to hear that you love your glasses and the prescription is perfect for you!

We sincerely apologize for the extended delivery time on your order. We are continuously working on improving our processes to ensure faster delivery times for our customers. Your feedback is invaluable in helping us identify areas where we can improve.

Thank you for your patience and understanding in this matter. We appreciate your business and look forward to serving you better in the future. If you need any assistance or have further questions, please feel free to reach out to us.

Reply from GlassesPros.com

Jul 13, 2023

Hi Ron thank you for your positive feedback and for choosing GlassesPros. We're pleased to hear that you had a helpful and responsive experience with our live chat service. We strive to provide excellent customer service and we're glad to hear that our team could assist you promptly and effectively.

If you have any other questions in the future, don't hesitate to reach out to us. We're here to help. Looking forward to serving you again.

Reply from GlassesPros.com

Jul 11, 2023

Hi James thank you for your positive feedback. We are glad to hear that we were able to provide you with the product you needed and address your concerns in a timely manner.

Our team strives to deliver excellent customer service, and your satisfaction is our top priority. We appreciate your support and are here to assist you with any future needs or concerns.

Thank you for choosing GlassesPros. We look forward to serving you again!

Reply from GlassesPros.com

Jul 11, 2023

Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience shopping for your son's glasses with us at GlassesPros.

Our team is dedicated to providing excellent customer service, and it means a lot to us to hear that we were able to assist and accommodate your needs effectively.

We are so grateful for your recommendation and for choosing GlassesPros for your eyewear needs. We look forward to serving you again in the future!

Reply from GlassesPros.com

Jul 11, 2023

Hi Jean we sincerely apologize for the inconvenience and frustration you've experienced with our service. We value every interaction with our customers, and it's clear we did not meet our own standards in this instance.

During the time of your interaction, we faced an unexpected shipping incident and were in the process of upgrading our lab facility. These circumstances caused a temporary disruption to our operations, which unfortunately resulted in the lack of prompt and effective communication you experienced. We assure you that we are back on track now and working diligently to prevent such instances from happening in the future.

Concerning the frame you were looking for, we truly apologize for any confusion or misunderstanding. The frame manufacturers we partner with frequently discontinue frames and clip-ons, and despite our best efforts to keep our catalog updated, some items may unfortunately be unavailable or go out of stock. We understand how frustrating this can be and we are continually working to improve our stock accuracy and communication regarding availability.

We have taken your feedback seriously and are committed to enhancing our customer service, focusing on providing personalized, efficient responses.

Once again, we deeply apologize for the inconvenience caused and appreciate your understanding during this challenging time. Please do not hesitate to reach out to us for any further assistance or queries.

Reply from GlassesPros.com

Jul 10, 2023

Hi Kristopher we sincerely apologize for the delay in providing the tracking number for your order and any inconvenience it may have caused. We understand how crucial timely communication and updates are to providing a positive shopping experience.

As mentioned in the detailed email we sent to you, we recently faced an unexpected shipping incident and upgrades to our lab facility, which caused a temporary disruption to our operations. Rest assured, we've been working diligently to resolve these issues and get orders shipped out as quickly as possible.

I am pleased to inform you that your order is now on its way and you can track it using the tracking number provided in the email.

Your understanding and patience during this time are greatly appreciated. We value your business and are committed to ensuring you have a positive experience with us.

Should you have any further questions or concerns, please do not hesitate to respond back to the email we sent. We're here to assist you.

Reply from GlassesPros.com

Jul 10, 2023

Hi Martha we sincerely apologize for the frustration this has caused and understand the concern regarding your glasses. We value you as a customer and want to assure you that we are doing our utmost to rectify the situation.

As indicated in the detailed email we sent, we experienced an unexpected shipping incident and upgrades to our lab facility which temporarily disrupted our operations. This has unfortunately resulted in delays for which we are deeply sorry.

Please rest assured that we are committed to providing you with the best possible service, and that includes delivering your glasses as swiftly as possible. We greatly appreciate your understanding and patience during this time.

For any further questions or concerns, please feel free to reply back to the email we sent.

Reply from GlassesPros.com

Updated Jul 10, 2023

Hi Rachael we are genuinely sorry to hear about the troubles you've encountered with your order. We sincerely apologize for the lack of communication and the lengthy processing time, as these issues are far from the standards we aim to uphold at GlassesPros.

As communicated in our voice message and detailed email, we recently experienced an unexpected shipping incident and upgrades to our lab facility. Unfortunately, this temporarily disrupted our operations, impacting our ability to promptly process orders and respond to queries.

Your patience and understanding during this challenging time are greatly appreciated. Please know that we value your business and are dedicated to ensuring a positive experience moving forward.

Should you have any further questions or concerns, please reply back to the email we sent. We're here to assist you in every possible way.

Reply from GlassesPros.com

Jul 10, 2023

We're thrilled to hear about your positive experience with our company! Nothing makes us happier than knowing that our customers are satisfied with our service. Your kind words about our customer service team and website have brought smiles to our faces.

We strive to deliver the best quality products and service, and we're glad to know that we hit the mark for you. We appreciate your trust in our company and your acknowledgment of our affordable shipping rates, especially for our fellow Canadians.

Thank you for choosing GlassesPros. We look forward to serving you again in the future.

Reply from GlassesPros.com

Jul 7, 2023

Hi Erin thank you for your feedback and we sincerely apologize for any inconvenience caused.

As we discussed in our recent email communication, there has been a temporary disruption to our operations due to an upgrade in our lab facility and an unexpected shipping incident. Both of these impacted our customer support communication in the last week. We sincerely apologize for this.

Upon checking the latest update, your order is currently being processed in our lab and should be on track to arrive by the end of next week. This falls within the 12-15 day timeline as stated in our shipping policy, which can be referenced at: https://www.glassespros.com/shipping-policy.

We understand that you have been eagerly awaiting your order and we sincerely apologize for any stress or inconvenience caused by this delay. We're working diligently to get your order to you as soon as possible.

Should you have any further questions or need additional assistance, please do not hesitate to reach out to us.

Reply from GlassesPros.com

Jul 6, 2023

Hi Alan we want to sincerely apologize for the delay you've experienced with your order. We understand your frustration and disappointment, and we deeply regret the inconvenience this has caused you.

Due to an unforeseen shipping incident coupled with some necessary upgrades to our lab facility, our operations experienced temporary disruption. This affected the delivery of your glasses. Please be assured that we have been working diligently to resolve these issues to get orders shipped out as swiftly as possible.

We sent a detailed email explaining this situation, as well as the current status of your order. As mentioned in that email, your order has now shipped from our facility and is currently in transit.

In addition, we attempted to reach you via phone to ensure you were fully informed of the situation. We realize that our communication regarding these delays should have been more proactive and prompt, and for that, we are deeply sorry.

We greatly appreciate your understanding and patience during this challenging time. Rest assured that we value your business and are committed to ensuring you have a positive experience with us, despite the current circumstances.

Please don't hesitate to reply back to the email we sent if you have any further questions or concerns.

Reply from GlassesPros.com

Jul 6, 2023

Hi Giuliana we are sincerely sorry to hear about your recent experience with us. Your order was unfortunately impacted by an unexpected shipping incident, in conjunction with upgrades to our lab facility which led to a disruption in our operations. This is not the standard of service we strive to provide, and for this, we are deeply sorry.

We acknowledge that our communication regarding the delay should have been more proactive and prompt. Following your request, we sent a detailed email about the situation and have promptly processed a refund for your order.

We highly value your business and it is our utmost priority to ensure a positive experience with us. We appreciate your understanding and patience during this challenging period and remain at your service for any further assistance.

Reply from GlassesPros.com

Jul 6, 2023

Hi Mary we would like to extend our sincerest apologies for the delay in the shipment of your order. We understand the inconvenience this has caused and we are deeply sorry.

The disruptions we experienced due to a shipping incident and upgrades to our lab facility have been resolved, and our operations are now running smoothly again. We are working tirelessly to ensure that all orders are delivered as swiftly as possible.

We have sent you a detailed email containing your tracking number, as well as a voicemail explaining the situation.

Our commitment is to deliver quality service and products to our valued customers. In this instance, we fell short and we deeply regret that our communication regarding these delays was not as prompt as it should have been.

If you have any further questions or concerns, please don't hesitate to reply back to the email we sent. We're here to assist you in any way we can and we truly appreciate your patience and understanding during this time.

Reply from GlassesPros.com

Jul 6, 2023

Hi Brittnye we apologize sincerely for the inconvenience and confusion regarding your order. Our goal is to provide our customers with excellent service, and we regret that this has not been your experience.

We are pleased that we were able to connect over the phone to explain the situation. We acknowledge that there was an issue with reading the prescription you uploaded, and we are sorry for the delay in communicating this to you.

Please rest assured that we have taken your feedback seriously and are working diligently to expedite your order through our lab. As we mentioned on the call, we will ship your order as soon as possible, and we will provide you with tracking information immediately once available.

We appreciate your understanding and patience during this time. Should you have any further concerns or queries, please feel free to contact us.