Glass2go Reviews 

143
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers had a great experience with this company. Customers often highlight the simple online ordering process, competitive pricing, and exceptionally high-quality products that arrive safely at their doors. Consumers frequently mention that items are delivered promptly, often ahead of schedule, and always packaged securely to prevent any potential damage. People find the staff to be very helpful and professional when assistance is needed with measurements or order adjustments. Some reviewers were not happy with communication issues, noting frustratingly long delays and persistent difficulties in getting replies regarding missing orders. A few people also experienced occasional damaged items or extended waiting times before their delivery finally arrived.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrive... See more

Order

Customers had ambiguous experiences with order, often praising the easy-to-navigate website and smooth online... See more

Product

Reviewers mention positive feedback about product quality, noting that the units arrive well-packed,... See more

Service

Reviewers highlight positive aspects of service, praising the polite staff, great prices, and fast, smooth... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the units are perfectly cut,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

ALL went very well until we found the units outside our door a week + earlier than we were told. It seems crazy to be given a date of 6th of May for delivery into the local hub for delivery a few... See more

Rated 4 out of 5 stars

Easy ordering and payment system , glass delivered with care . My only gripe would be lack of information about delivery being made . I was given a date and it arrived a week earlier with no notificat... See more

Rated 5 out of 5 stars

Easy to order, competitive price and clear comms. I was given a date it would be at my local depot and told to expect delivery 48 hours later, I rang on the date given to see if I could collect inste... See more

Rated 5 out of 5 stars

Ordered 5 replacement double glazed units all were delivered on the stated day and in perfect condition. Changed the units myself and you could see the clear difference against some existing ones... See more



Contact info

4.1

Great

TrustScore 4 out of 5

143 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(143)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered four double-glazed units from…

I ordered four double-glazed units from Glass2Go. The lead time was quick. Within two weeks I had brand-new double-glazed units ready for installation. Each one was perfectly cut to size and the finish was of high quality. The price was also very competitive. The staff and delivery guys were really helpful. Without doubt I'll be using Glass2Go again.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Saw the company on an ad on Facebook…

Saw the company on an ad on Facebook first was sceptical whether the company was legitimate .but once I measured everything up sent my order through found good communication with emails ,when order was complete in a couple of days after ordering got another email Overall a good experience from the company. Only one issue the glassing Packers could do with being sent out with the units.buy with confidence

25 August 2026
Unprompted review
Rated 5 out of 5 stars

good review

Ordered the glass on 29th July and arrived on the 12th Aug. I think that was pretty good. The 13th the glass was installed

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

This appears to be the retail arm of the window manufacturer, Northern Express Glass of Fleetwood.
Purchased 2 units, one I collected, one was delivered.
Both were good quality, delivery was prompt, collection easy.
No hesitation in recommending.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful - apart from taking the order and payment their performance has be woeful. No one answers the phone, no replies to emails, all leaving one what on earth is going on.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 7 weeks ago

Ordered nearly 7 weeks ago, have sent multiply emails and left multiply messages via phone. Promised delivery after a month and two weeks only to find no delivery and now awaiting when someone may get back to me.
Makes me and my business look as bad as there’s!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible after sales service

Terrible after sales service. I ordered the units but no tracking for the delivery, they tried to deliver when I was not there. I cannot get hold of them now and dont know where the units have gone.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

I suggest avoiding, no response from customer service and poor quality product supplied

I don't usually leave negative reviews, but this experience has been poor from start to finish.
I ordered glass which arrived unannounced one day.
The glass supplied was of poor quality and failed almost immediately. I reported the issue straight away and provided photographs, expecting either a replacement or a refund.
This was reported on 6th May and at time of writing on 1st July the issue is still unresolved.
I have spent over two months chasing for updates on what Glass2Go could do to resolve the problem with the glass. I was told a replacement had been found and was on its way after being sent to the wrong depot, but it has never arrived. I then requested a refund, which was ignored, as was a follow-up email to Glass2Go with my formal complaint.
After months of delays, chasing emails and getting nowhere, I still had neither a replacement nor a refund.
Based on my experience, I wouldn't use Glass2Go again or recommend them.

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Ordering was straightforward but...

Ordering was straightforward and entering the glass dimensions was easy. The only issue was that delivery took about a week longer than originally estimated. Customer service did respond emails within 24h, however no option to talk over phone. Overall, a good experience, but delivery times could be improved.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Workman for this company is totally…

Workman for this company is totally thoughtless for the other people living in the area glued an advert or contact details to the main door of our block of flats . Strange as it may seem doors are not advertising billboards . Surely you don’t do that to everyone’s house when you replace windows ?!!! Bad reputation if they do. I came home to find a sticker on the main door of our building. It's a small sticker but it will encourage other eejits to do the same. !!! Don’t know what glue was used but it has bubbled & defaced the paintwork. I tried to contact company directly but messaged surprise surprise failed to send and their email address is only for orders. Red flag to anyone thinking of using this company . Thankfully I didn’t.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Early delivery, great service

I ordered a replacement double glazing unit for a PVC Window, the delivery timescale was longer than I required so I asked whether they could deliver it earlier, which they did! The unit arrived, with all dimensions correct and fitted perfectly, all good, no fuss, thank you for the great service. (I will now monitor how long the unit lasts in our south facing window which can get very hot in the summer!)

21 May 2026
Unprompted review

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