GK Figure Worldwide Reviews 297

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the product quality, noting that items often arrive in perfect condition and are well-crafted with amazing details, looking exactly as advertised. Many appreciate the secure and stable packaging, which ensures figures are protected during transit. However, some people were dissatisfied with the order and delivery process, citing long waiting times for pre-orders, significant delays, and in some cases, never receiving their product or refund. There are also mentions of slow or unresponsive communication, particularly via email, and issues with damaged items upon arrival, with some customers being told to glue broken parts back together.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect condition of items... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers highlight that figures... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report positive experiences,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised prompt delivery,... See more

Response time

People report ambiguous experiences with response times. While some customers praise quick and reliable... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Buying was easy enough, figure was high quality. There was some damage during shipping, they didn't do much about rectifying it. Told me to glue it back together.

Rated 4 out of 5 stars

Item arrived in perfect condition. Support was very helpful and respectful during our contact. Only reason I'm giving them a 4 instead of 5 was due to the shipping taking some time but after contact... See more

Rated 4 out of 5 stars

I love the statue quality, came packaged perfectly with tons of cushioning to make sure the parts are safe. My only issue was just a minor lack of communication, as it had taken so long to hear any u... See more

Rated 4 out of 5 stars

This is my first time ordering with GK Worldwide so I was kinda hesitant. It took several months of waiting for the figure but when it arrived, I was beyond impressed! It was well crafted, details are... See more


Company details

  1. Collectibles Store
  2. Figurine Shop
  3. Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a long wait

It was a long wait, but I already knew that because I preordered it.

I am still waiting on a second figure that should have arrived earlier than this one, but I won't take that into account because they can't do anything if they don't have any in stock, plus it is a preorder again.

The figure I received arrived safely and it looks exactly like it does in the pictures.

I love the idea of the different payment options like direct pay and over time pay.

In most cases you are able to decide the size and sometimes for "luxury" variants. I like that.

So yeah, I had a good experience with GK :)

2 September 2024
Rated 1 out of 5 stars

Awful

Awful, I paid for figure in full price and never got a refund because I didn’t pay the shipping fee. Why isn’t this included with the payment or just taking out. I am very disappointed with this!

26 November 2023
Rated 2 out of 5 stars

I'll be fair an honest here

I'll be fair an honest here. There are two different companies associated with this one: gkfigure and gkanimerch. I've never purchased from gkfigure and all my orders were from gkanimerch.
Their communication is the worst I've ever seen from a company that sells products for hundreds/thousands of dollars.
If they really have the product in stock you will eventually get it (this is normal to be slow, especially if you chose sea freight). BUT if you order a product that they claim it's "in stock" and they don't have it, forget about it. You won't see your money back and you won't hear back from them.
I refunded all my orders through PayPal that were under this circumstance but eventually I didn't get the product and now I need to search somewhere else for a higher price.
I don't recommend AT ALL!

1 November 2024
Unprompted review
Rated 2 out of 5 stars

Customers are almost lost.

Your response on Emails is terrible.

After a delay from over 4 months the Metal Slug 2 diorama is still not sent and you don’t give any informations when it will happen.

Delays can always happen but you have to inform about the new schedule.

I can‘t recommend this company. Sorry.

8 November 2023
Rated 5 out of 5 stars

Good service and high quality

I bought the Arataki Itto figurine and the process was very smooth, I got mine earlier than expected. The figurine is also high quality and highly detailed!
The service was very nice and patient, overall I'm happy with it.

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Scammers and thieves

Scammers, they steal your money, never send you anything and keep delaying and lieing about working on the situation. Sue them. Refund my orders orders #11181 and #11176 you bloody scammers!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Very good

The quality of the figures is top-notch. Each piece is crafted with exceptional attention to detail, from the intricate paintwork to the overall design. You can tell that they are committed to providing only the best products to their customers. The durability and craftsmanship of the figures ensure that they look stunning on display for years to come.

Shipping is also fast and reliable, with items arriving well-packaged to prevent any damage. It's clear that GK Figure Worldwide takes pride in ensuring their products reach customers in perfect condition.

31 August 2023

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look