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GJ LOCKS Ltd Reviews 

824
•
TrustScore 5 out of 5

4.9

Tool Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products for their exceptional quality and robust design. Many people highlight the outstanding customer service, noting the helpfulness and prompt resolution of any issues. Reviewers frequently commend the fast and efficient delivery service, with items often arriving sooner than expected. The company's excellent after-sales support and repair services also receive high praise, ensuring tools are quickly returned in top condition. Overall, consumers find the company to be a reliable supplier of top-tier tools, offering a consistently positive experience.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing the tools as superb, well-made,... See more

Service

People report positive experiences with service, consistently highlighting excellent and fantastic service... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality and robust nature of... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting super fast... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as superb, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GJ is a great chap to do business with, his customer focus is second to none I broke a tool last week and sent it back to him arriving Thursday and it’s been retuned to me by Tuesday. His tools... See more

Rated 5 out of 5 stars

I'd been considering an EPG upgrade for some time so took the plunge and bought the GJ locks EPG MK4, the build quality is fantastic, it's a beast. Like a few on line say, it takes a bit of getting us... See more

Rated 5 out of 5 stars

First time experience with this company and I liked it. Perfect packing and well timed delivery. Though sometimes I feel the delivery charge is too much because I bought something that is of a low va... See more

Rated 5 out of 5 stars

As always, outstanding service, communication and tool. After buying the EPG few years back I then went on to buying a few of the mortice decoders and pin and cams. The obvious step was to start... See more

Company details

  1. Tool Manufacturer

Written by the company

Our tools are born out of a need to find a better easier way to non destructively open the many different locking systems that are in the UK today. Whether it's lock bypass, lock decoders or good old fashioned hand picking we have the tools to help today's Specialist Locksmith and members of the Security Services succeed in their goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

824 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(824)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Universal Curtain pick

Bought the Universal Curtain pick and am amazed at how easy it is to use compared to my old ICL pick. Had a 100% success rate on every make of mortice lock I've tried it on.

21 May 2025
Rated 5 out of 5 stars

Pending.

The small package arrived a few days ago. The main package is awaited.

6 May 2025
GJ LOCKS Ltd logo

Reply from GJ LOCKS Ltd

Hello, Im confused? The training covers have been delivered to you. What other package are you waiting for?

Rated 1 out of 5 stars

Haven't received nothing

Haven't received nothing

Can't find my previous order on the website?

23 April 2025
GJ LOCKS Ltd logo

Reply from GJ LOCKS Ltd

Why have you not contacted us before? I have just checked the DPD tracking and it says address cannot be not located. Please email us and we can get it re sent to you.

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