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GJ LOCKS Ltd Reviews 

823
•
TrustScore 5 out of 5

4.9

Tool Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and robust nature of the products, often describing them as well-made and durable tools that achieve excellent results. The service is frequently highlighted as exceptional, with many people appreciating the prompt, reliable, and efficient support, including quick repairs and helpful advice. Reviewers also consistently note the fast delivery service, with items often arriving sooner than expected and well-packaged. However, some customers expressed dissatisfaction with the quality of certain products, specifically mentioning cheap plastic handles and an inferior product. A few people also felt that delivery charges could be too high for low-value items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing the tools as superb, well-made,... See more

Service

People report positive experiences with service, consistently highlighting excellent and fantastic service... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality and robust nature of... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting super fast... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as superb, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GJ is a great chap to do business with, his customer focus is second to none I broke a tool last week and sent it back to him arriving Thursday and it’s been retuned to me by Tuesday. His tools... See more

Rated 5 out of 5 stars

I'd been considering an EPG upgrade for some time so took the plunge and bought the GJ locks EPG MK4, the build quality is fantastic, it's a beast. Like a few on line say, it takes a bit of getting us... See more

Rated 5 out of 5 stars

First time experience with this company and I liked it. Perfect packing and well timed delivery. Though sometimes I feel the delivery charge is too much because I bought something that is of a low va... See more

Rated 5 out of 5 stars

As always, outstanding service, communication and tool. After buying the EPG few years back I then went on to buying a few of the mortice decoders and pin and cams. The obvious step was to start... See more

Company details

  1. Tool Manufacturer

Written by the company

Our tools are born out of a need to find a better easier way to non destructively open the many different locking systems that are in the UK today. Whether it's lock bypass, lock decoders or good old fashioned hand picking we have the tools to help today's Specialist Locksmith and members of the Security Services succeed in their goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

823 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(823)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Decoder

Amazing customer service and very easy to deal with, the decoder is extremely well designed and easy to use. Extremely happy with my purchase.

23 October 2025
Rated 5 out of 5 stars

First class

Service and communication is second to none - On the week of the Expo GJ took the time and effort to send out a tool that was needed. Five stars all day long.

20 October 2025
Rated 5 out of 5 stars

I bought this tool to replace a Mark…

I bought this tool to replace a Mark Francis Triple Pick, which I have owned for more years than I can remember. Although I have now retired, I still enjoy picking mortice locks. And this tool is an absolute winner. Thank you.

15 September 2025

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