Givecloud Reviews 59

Givecloud's integration with other software (DonorPerfect in our experience) has come a long way. They are constantly improving this connection to make admin/back-end work seamless. When issues do arise, the Givecloud chat support is consistently one of the most helpful online chat supports I have ever encountered. Their new fundraising forms are easy to use as well, and look so slick!

Questions and requests are answered. Not all the time as quickly as needed, but good customer service.

I have worked with GiveCloud for nearly 8 years with nonprofits that vary in size...from startups to multimillion-dollar organizations. Their platform allows me to customize my fundraising campaigns, house an online store, access on any digital device, send tax receipts to donors, process recurring donations, run compliance reports, and more. They balance robust capability with an intuitive interface that my team and I truly appreciate. But even more impressive is the culture behind GiveCloud. Josh and his team genuinely care about making the world a better place. Your philanthropic mission becomes their mission. Year after year, they are willing to go the extra mile to help you succeed! Thank you!

Outstanding, detailed, very patient support team. An excellent tool with tons of features.

Everything about GiveCloud is awesome. As soon as we switched to GiveCloud, we say about a 9% boost in donations, and a heavy increase in monthly donations as well. The app is beautiful and easy to use, and the support is fast and helpful.

Lack of support. Inability for us to get ahold of support staff in timely manner.
System does not do basic functions as we anticipated.

It is a bit difficult getting support mainly due to time difference and I hope it will be available in the near future.

Give cloud is committed and strict on privacy. It is fast and keeps bulky content.
Keep up the speed.
Guidance that is sent to users periodically is also useful.
Thanks

THE HIGHLIGHTS: After pondering over this for a while, Givecloud does produce the best donation forms in the world and deserves 5 stars. Being in the web design realm myself, I give extremely high praise to what Givecloud has created. The overall design and user experience are truly impressive. Beyond aesthetics, they're built for ease of use, which could very well lead to a boost in your donations. Speed-wise, they're on point—no loading delays at all. And the best part? They're "free" and integrate smoothly into any website.

AREAS TO CONSIDER: Givecloud has an interesting monetization model where donors can opt to "cover the cost" to contribute a bit extra, say 7%, 10%, or 14% of the initial donation. These percentages might fluctuate, but it's how Givecloud generates revenue. In essence, when someone decides to 'cover the cost,' they're essentially covering your fee to use the Givecloud platform. If the donor chooses not to "cover the cost", Givecloud doesn't make any money at all. It's a unique approach, and worth considering if it aligns with your preferences.

Keisha was as dynamic, interested in my needs and as helpful as when she was doing a nationwide webinar I viewed. She truly listened to me and expertly guided me through understanding the Givecloud experience. She was kind and patient with this old boomer (my term not hers) who needed to understand how Givecloud will benefit our non-profit. This young woman is gold for Givecloud!

Give Cloud Customer Service is amazing. With anything that we need help with their support team is so quick to respond, dig in to find answers, provide a solution or training, and they are thorough with their follow-up to make sure that we got the answers needed.

The "upsell" function is aweful - you cannot customize it or choose the amounts or calculations on the amount to upsell a person. It offers most our donors to upgrade their one-time donation and become a monthly donor for $9 or $19 ? Why $9 or $19? Those are the most random amounts. This really should not be hard to change and it needs work. You should be able to customize the way Givecloud calculates the "upsell" into monthly donations.

Support staff have been super helpful whenever I have questions.

Give Cloud is user friendly, easy to navigate.

I like that our donors can see their donation history.
I like that I can log in as a donor & process the donation if that is what they want me to do.
I dislike that help and chat is not real time and I have to wait for the answer but understand the issue since you are based in Australia and I am in the US.
I want to give a call out to Kimberly A. She persevered with me on an issue until it was resolved.

I find the increase in costs by a whole percentage point to be much too high. Especially because we are already paying banking fees on top of that.

You also do not have an option to do consolidated receipting for monthly donors and at the same time do real-time receipting for one-time gifts. I don't know another any other platform that has that issue.

Seamless experience, donors were happy to cover admin costs

Our organization has been using Givecloud as it interfaces with DonorPerfect. I am not the one who sets up the forms, etc, that we use for events and some merchandise as well. However, I am the one who has to make sure all the info is entered into DonorPerfect as well as into QuickBooks so that it all reconciles with what comes in from the bank. My comments will be based only from my perspective.

The info from GC comes in seamlessly to DP - for the most part. However, one of the "required" fields for our downloads to QB, is "Type of Gift" and that comes in blank. which means going in and tweaking each entry one by one. Ideally this field would state "GIVECLOUD". Additionally, the "reference number" field comes over with too many characters in it, so that also needs tweaking. Third, as these payments go through STRIPE, a fee is taken out of each one, which should be entered in DP and of course QB as well. So 3 edits per transaction.

The issue I have is that the "date" of the transaction does not seem to necessarily match the date in STRIPE, so I then have to spend a considerable amount of time, deciphering which donations match which deposits.

as far as the forms, and ease of use, etc, that is another person setting that up, and i believe they are very happy with it. I have also been told that the customer service is great, but i haven't had any personal experience with it.

Our organization has been with GC for many years now, and we have seen the company grow -with that growth, they've made countless upgrades to its software. And those upgrades have only made life easier for our administrative team handling the backend.

It's easy to use 5***
Customer service is 5***

The sponsorship module works well. However, not seen any major upgrades to it since we started using it in 2018. I would say this is the only part of their software that is long overdue for an upgrade, but it works well for its purpose.

I would recommend this software to anyone without second thoughts. Thanks GC team.

Great staff, who are able to hold hands and guide the campaign creation process when required and at other times launch out clear video and written instructions to most of the processes we have dreamed up. Still discovering all of the integrations and the powerful visuals, all happening with new money landing into the bank account! Thank's and keep developing!