Giusti - Balsamic Vinegar of Modena Reviews 

1,278
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and the exceptionally warm welcome during visits. People appreciate the delightful tasting sessions where they can explore multiple products and learn about the traditional aging process. Furthermore, consumers are deeply impressed by the incredibly fast international shipping services and the way orders arrive safely and securely at their homes. Some reviewers were not happy with packaging issues during transit, noting damaged separators or messy arrangements inside the boxes. Additionally, a few people experienced unexpected delivery delays, missing items from their shipments, or parcels sitting outside in the heat.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the delicious taste and... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments arrive extremely fast... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious taste and top-notch... See more

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally knowledgeable,... See more

Order

Customers had positive experiences with order, frequently expressing satisfaction with the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Store reps spoke excellent English and described the purchase/shipping process in detail. Receipts were easy to read and shipment arrived on time and well packed. We also got email updates as our orde... See more

Rated 5 out of 5 stars

Great products and super efficient distribution....I ordered from your store in Florence and my bottles had arrived before I got home 5 days later. Really enjoying your high quality products....high... See more

Rated 5 out of 5 stars

Not only the oldest traceable acetaia in the world, but possiblu the most charming one. You can have a guided tour of an amazing museum tracing the history of the acetaia and the Giusti family, follow... See more

Rated 5 out of 5 stars

Really fast shipping. I will note, we ordered the collection of 4 bottles, and were really lucky they didn't break. The red velvet cardboard bottle separator got destroyed in shipment, and the bott... See more

Company replied


Company details

  1. Food Seasoning Manufacturer
  2. also in
  3. Food Producer

About Giusti - Balsamic Vinegar of Modena

Written by the company

Founded in 1605, Acetaia Giusti is the oldest producer of Balsamic Vinegar of Modena.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.


Fondata nel 1605, Acetaia Giusti è il più antico produttore di Aceto Balsamico di Modena.
Da allora la famiglia Giusti tramanda di generazione in generazione la sapienza, la sensibilità e la passione necessarie a produrre un Aceto Balsamico di Modena di grande qualità, custodendo tutti i segreti dell’antica e tradizionale arte acetiera modenese.
Oggi Giusti è presente in oltre 50 Paesi al mondo, con flagship store a Modena, Milano e Bologna, corner in Rinascente e Eataly, e negli hotel e ristoranti più esclusivi al mondo.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,278)

333 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, fast shipping, and plastic free shipping supplies.

12 March 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Anna,
Thanks for the 5-star review and for supporting our plastic-free mission.
A presto!
The Giusti Team

Rated 5 out of 5 stars

We had a wonderful time tasting the…

We had a wonderful time tasting the different ages and flavors. The people who helped us were great at explaining everything!

10 March 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

We're so glad you had a wonderful time, Alice! Exploring the different nuances of our aged balsamic is always a journey, and our team loved guiding you through it. Thanks for the great review and see you next time!
All the best,
The Giusti Team

Rated 5 out of 5 stars

Easy and clear to navigate

Easy and clear to navigate. Efficient. Highly recommend.

9 March 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Abigail,
thank you so much for your kind words! We are thrilled to hear that you enjoyed our website and delivery service. We look forward to serving you again soon!
All the best,
The Giusti Team

Rated 5 out of 5 stars

Exceptional products and service

Acetaia Giusti offers exceptional products with quick, reliable ordering and delivery. After visiting in summer 2024 and experiencing their craftsmanship firsthand, I’ve become a true fan of their outstanding products.

9 March 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Thank you!
Hearing so wonderful words about us makes our day. We put a lot of care into the aging process to reach that specific balance of flavors. We appreciate you taking the time to share your experience and we hope to serving you again soon

Warmly,
The Giusti Team

Rated 5 out of 5 stars

Excellent

Friendly staff, quick delivery & excellent products 👌

6 March 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Thanks for the great review! We truly appreciate your fantastic words about our staff, products and services

Warm regards,
The Giusti Team

Rated 5 out of 5 stars

Good service

Arrived promptly, nicely packed so no damage.

Suggestion,... include small taster samples of other products like many cosmetic producers do

4 March 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Nigel,
Thanks for the review! We’re happy you’re satisfied with the shipping and packaging. Also, thank you for the brilliant suggestion about the tasters—we are always looking for ways to surprise our customers and we'll keep this in mind for the future!
All the best,
The Giusti Team

Rated 5 out of 5 stars

Excellent products

Excellent products
Fast delivery

3 March 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Ivana,
Thank you for the wonderful review!
A lot of passion goes into every bottle to ensure the flavors are expertly balanced, and it’s rewarding to see it appreciated. Best regards,
The Giusti Team

Rated 5 out of 5 stars

Great products

Great products, quick shipping and delivery.

9 February 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dearest Amy,
Thanks for the review!
We’re happy you’re satisfied with the quality of our products, shipping and packaging.
Thank you for sharing your experience

Warm regards,
The Giusti Team

Rated 5 out of 5 stars

Great service as fantastic products

The service was fast and the products are delicious!

16 February 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Graham
Thank you so much for your wonderful review!
We are thrilled to hear that you are happy with both the quality of our products and our shipping service. We take great pride in ensuring that every order arrives quickly and in perfect condition. We look forward to your next purchase!

Best wishes,
The Giusti Team

Rated 2 out of 5 stars

It was a lovely experience at the…

It was a lovely experience at the store. BUT we have not had our products delivered yet. They were supposed to be to us by last week. They are now stuck somewhere according to DHL. We are waiting word from the store to see what the problem is.

16 February 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Marilyn,
we are sorry for the frustration caused by the delivery status. As we’ve discussed via email, the shipment is currently undergoing a customs inspection in the USA.
Although these procedures are beyond our control, we are actively working to get more information.
We will reach out to you privately with an update as soon as we have further news.
Thank you for your understanding and for contacting us! Your feedback means a lot to us.
Warm regards,
The Giusti Team

Rated 5 out of 5 stars
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

We're so glad to hear your order arrived promptly! We put a lot of care into our packaging to ensure our artisanal products reach you safely. Knowing that you enjoyed the quality of what's inside makes our day.
Thank you for your support!
The Giusti Team

Rated 5 out of 5 stars

Magnificent olive oil

He is both charming and very knowledgable.

13 February 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Angelique,
Thank you so much for your words! It’s wonderful to know that our passion and knowledge made your experience even more special. We hope to see you again soon!
All the best,
The Giusti Team

Rated 5 out of 5 stars

Magical balsamic

Your products are fantastic. We really like them. The dishes are more magical after using your balsamic vinegars.

9 February 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Ciao Martin!
THank you for sharing your experience with us! Your kind feedback is greatly appreciated!
A presto,
The Giusti Team

Rated 5 out of 5 stars

Great & easy experience

Order arrived fast with no problems at all. We love the products.

9 February 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Thank you very much for your kind words, Stergos!
We are thrilled that you are happy with our delivery service and the quality of our products

Warm regards,
The Giusti Team

Rated 5 out of 5 stars

Everything excellent

Everything excellent! Goods very fine. Packing fine. Shipping swift. I will - as always - order my next balsamico from Giusti

29 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Søren,

Thank you so much for your kind words! The opinions of loyal customers like you mean a lot to us.

Looking forward to welcoming you back to giusti.com soon.

Warm regards,
The Giusti Team

Rated 5 out of 5 stars

I loved the box with the name on it

I loved the box with the name on it, it was delivered quickly and was a huge surprise for my husband, who also loved it! And the chocolate is delicious.

29 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Thank you very much for sharing this wonderful review with us! We truly appreciate your words about the presentation and the fast delivery service. We strive every day to exceed our customers' expectations and we are happy to know we achieved that with you!

All the best,
The Giusti Team

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, great product and received the week after we were in the store.

12 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Pamela,
Thank you very much for sharing your experience with us! We are thrilled to hear that our customer and delivery service met your expectations!

Looking forward to welcome you back soon!

All the best,
The Giusti Teaam

Rated 5 out of 5 stars

Excellent products

Very good Products
Fast delivery

12 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Thank you so much for this review! It’s wonderful to know you’re happy with our products and our delivery service.

All the best,
The Giusti Team

Rated 5 out of 5 stars

A beautiful wooden box with 5 excellent…

A beautiful wooden box with 5 excellent bottles of balsamic for my husbands birthday. This will be the best gift ever!!

22 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Hi!
Thank you so much for your kind words! We are absolutely honored to be a part of your husband’s birthday celebrations. It’s wonderful to hear that the wooden box and our balsamic selection made such a great impression. We truly hope he enjoys every drop

Warm regards,
The Giusti Team

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