Giraffetools Reviews 

If you like the convenience of having a product at you fingertips when needed & you enjoy keeping your property and visually clean while doing so look no further than these amazing hose reals. I’ve setup quick connects on my nozzle attachment, power washers, sprinklers, etc and it just make using this giraffe tool hose reel that much more enjoyable. If you pride yourself in your property this is a phenomenal all in one package you won’t regret & if necessary customer service is world class and stands behind the product as well!!!

INCREDIBLE PRODUCTS EQUALLY MATCHED BY THEIR CUSTOMER SERVICE. Absolutely refreshing to find a company these days with genuine care for customers and them having a great experience with great products. I had a minor issue which was taken care of very quickly and easily. I could not recommend this company higher for its products & customer service. A+++

Very prompt and courteous transaction to get my hose replaced. Sent them pictures of what was happening to our hose and they replaced it. Very quick turn around. Would reccomend this company to anyone.

Victoria, was great. She worked thru the problem I had and responded very quickly.

The product is of good quality and the customer service was good. I would buy again when the need arises.

Highly recommend this company, the products are Top quality and the back up service is second to none. First class to deal with.

I recently experienced an issue with my pressure washer, which unfortunately stopped working. I contacted Giraffe Tools customer support, and they responded quickly, communicated clearly throughout the process, and arranged a replacement without any hassle. While it's disappointing when a product develops a fault, the excellent customer service and the way they resolved the issue gave me confidence in the company. Thank you to the support team for making the process simple and stress-free.
Lewis

I bought the pressure washer. Went through two machines in a few years. One was leaking internally and made it useless and the other one started smoking and then shut down permanently. Customer Service did nothing about that. Told me they would offer me a small discount for the next machine. Why buy another machine if two broke down in a few years?

Company backs their products! Very pleased!

I sent an email on a Sunday and didn't expect a reply for about a week. These guys were in my inbox the next morning and had everything resolved in 24 hours. that service is hard to come by in America. I only wish my company was as responsive as that. And for the record, the pressure washer is one of the best investments I've made for my yard. God bless Giraffe tools!

Great support. They stand by their product!

I contacted customer service about an issue with my hose reel. They contacted me back in less than 24 hours. I was asked to submit my contact information along with a picture/video. After reviewing my video, they decided to replace my hose reel; also, I didn’t have to worry about the hassle of returning it. I would recommend GiraffeTools because of their great products and customer service.

Excellent response to my defective hose issue. Replaced the washer under warranty.promptly and without argument. Great people to deal with.

Caius from customer service was excellent! They were very responsive to my questions and concerns.

So considerate. Loved the original product and when I had an issue it was promptly attended to and replaced.

I have been using my G20 pressure washer for over two years now and it has never skipped a beat. It works perfectly for cleaning my vehicles and saves so much time being hung, ready to go compared to my old Karcher.

Excellent customer service, very responsive to my needs

I tried returning the product after it leaked on arrival and the company made it very difficult for me to return. Ultimately they just shipped a new one even though I didn't want the product anymore given the poor quality.

Very helpful with power washer issue

A big change to see a company respond quick to an issue, and this has happened more than once, and a relief to see a company that's stands behind it products, well done. You deserve success