Stay away
A rare combination of high incompetence and careless rudeness. After clearly explaining what I needed - a bed that could be turned into a double bed - they proceeded to order an item that was completely wrong. What ensued was fitting a farce with them refusing any responsibility and accounting for the information they provided which led to the wrong order. All was mixed with the highest rudeness ever experienced. I am stunned they are still in business especially since I have since learned this is more than common with them.
Reply from Giovannetti Mobili
Thank you for expressing your point of view, although we are deeply saddened and surprised by the tone of your words. Since 1933, our priority has been maximum customer satisfaction, and this is why we care about clarifying the dynamics of your order.
On the day of your purchase, you visited our showroom with a very clear idea of what you wanted: specifically, the 'Linea' model by 'Bolzan Letti', for which you already had a quote from another retailer, complete with the unique identification codes for the various components. We were not asked for design advice or a consultation on the type of product, but rather for a price quotation based on those exact item codes. Finding that we offered the best price, you decided to proceed with the order, which also included free delivery to Punta Ala (approximately 200 km from our headquarters in Rome).
The product delivered is exactly the one you ordered. Upon assembly, however, you noted that a convertible and linkable bed (by its very nature) does not offer the same visual impact and comfort as a standard double bed.
Even though this initial miscalculation was in no way attributable to our management, we immediately took action to meet your needs, proposing to collect the product and offering you a full replacement with any other item from our catalogue, including higher-performing convertible bed alternatives. Unfortunately, you rejected all of our proposals.
While it remains unclear what more we could have done for you, we invite you to contact us again should you wish to reconsider.