Ginosi Apartels & Hotels Reviews 35

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Very bad handling of the covid situation. They were still accepting guests while only essential travel was allowed. And no sympathy for people who couldn't even get into the country of their booking d... See more

Rated 1 out of 5 stars

Charged me again for my stay 1 month after we had left!!! Still trying to get money back. They claim technical error and immediate reversal was processed... Nothing has been reversed on credit card, p... See more

Rated 5 out of 5 stars

We just loved this Place! Travelling With Our 3 youngest Girls, 10, 12 and 16 years old this was Perfect, clean, big Apartment With everything we needed during Our 10 days vacation. the gym and the po... See more

Rated 1 out of 5 stars

If I could give a negative star I would! My room was absolutely disgusting! There were stains on the carpet the smell of weed or cigarettes I could barely sleep! The picture of the room was completel... See more

Company details

  1. Hotel
  2. Travel Agency

Information provided by various external sources

Ginosi is an international Apartel chain company with locations across the US and Europe, headquartered in Yerevan, Armenia. Founded in 2010 as an online travel agency platform, Ginosi Apartels has undergone many transformations throughout the years to become the company that it is now. An Apartel is a travel accommodation that fuses the concept of a hotel with the conveniences of fully furnished apartments. Our team of multicultural and international-minded individuals, work together to develop and perfect a product that gives travelers an alternative hospitality experience. We offer guests the freedom and comfort of home in our exceptional apartments. Our technology core helps us to become world leader in the hospitality industry. The very nature of Ginosi Apartels’ enterprise is characterized by the concept of diversity. Being a global business, we embrace diversity as an integral building block in our growth and incorporate it as part of our identity as a whole. We firmly believe that the distinct abilities, talents, experiences, perspectives and skill-sets of all individuals of various cultures, racial/ethnic backgrounds, religions, economic strata, age, sexual orientation, gender and gender identity are vital to our success.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

35 reviews

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Rated 1 out of 5 stars

Worst experience, bad ethics, do not book with this company!

This company is not honest at all. I booked an appartment and had a really poor experience (see bellow). I posted a review and they will not publish it.

Furthermore, you clearly see that the only google reviews are from the company itself.

Here's the review I posted on their website:

Next to the location, I have nothing positive to say about this company.
1. The checkin did not work. We were there before 6pm (which is still check-in time) but had to walk three blocks to get the key out of a key box. The code was not provided in advance so I had to call them. If you don't have a local cell phone that will be an expensive call!
2. We booked an appartment for three as I was travelling with two other friends. The appartment is listed for four people. But it only has one queen size bed. I slept on the couch. The sheets were not there and I had to look for them even if I paid the extra fee for the 4-people-appartment. There were also only 2 towels.
3. On booking.com it's listed as a cheap deal but there are lots of hidden costs. Everytime they charge you an extra of USD 120.- cleaning fees. In my point of view, it's a clear rip-off tactic they use and booking should ban them or not allow it. It's not listed transparently enough!
4. It was not very clean at all. Lots of crumbs on the couch and dust everywhere. The USD 120.- seem to be taken and just party invested in poor cleaning service.

24 July 2015
Unprompted review
Rated 5 out of 5 stars

Amazing experience

We just loved this Place! Travelling With Our 3 youngest Girls, 10, 12 and 16 years old this was Perfect, clean, big Apartment With everything we needed during Our 10 days vacation. the gym and the pool was perfekt, Short way to Universal Studio and all the typical Things you wanne visit as tourist and a big shoppingcenter, Wax Museum, Theater etc 2 minutes away. We are coming back, that's for sure

1 April 2015
Unprompted review
Rated 5 out of 5 stars

a great away from home experience

My girlfriend and I really enjoyed this apartment, Belltown. The bathroom, closet, kitchen, and bedroom was perfect. The unit came with a balcony with views of Downtown and the Space Needle. Past reviews claimed the neighborhood was bad. I can say we felt secure and had little trouble with homeless or additional trouble. Check in and out was SUPER easy. We enjoyed the rooftop common area for morning coffee drinks and even celebrated New Years with neighbors. Overall 5 out of 5 experience. As far as feedback we would have liked a softer bed and nicer bedroom blankets. Street parking was SUPER easy but would have preferred to park inside the building as there were plenty of spots in the garage and would have liked the option.

7 January 2015
Unprompted review
Rated 1 out of 5 stars

Worst stay of my life

Walked into my room and found a man and woman who just had sex on my bed I payed for. Apparently they were all booked that night so I couldn't switch to a new room. I shared the futon with another 30 year old man.The next day they had some available so when I went to go switch rooms, the guy I saw in my room the night before turned out to be an employee. It took almost two weeks to get anything done about it. They offered me 80$ gift card to (external reference), and 10% off my next stay. Of course I will never stay again and I hope nobody else does either. I'm disgusted in so many ways. DO NOT STAY AT A GINOSI APARTMENT!

14 November 2014
Unprompted review
Rated 5 out of 5 stars

Our stay was a great experience

The apartment was brilliantly located on Hollywood blvd and easy to pick up transport links. The complex is lovely and we took advantage of the gym, pool, jacuzzi and out door fire place. The residence are very friendly and go out of there way to help you. If I had any negative points it would be when I first arrive I found it tricky to find my way to the apartment from the office. There are different apartment blocks and different lifts to each block and after traveling for over 13 hours I got a bit confused. I asked for help from some of the residence and they showed me the way. We are planning our next trip and will be staying here again. I would highly recommend the apartment to others.

4 November 2014
Unprompted review
Rated 5 out of 5 stars

Helpful team, and nothing to complain about

Perfect location and easy access to shops and restaurants. The apartment was very clean and had all the extras. The Ginosi team were extremely helpful when I called. Will defiantly be using this apartment when I'm back in LA. Nothing to complain about... A very happy customer.

12 May 2014
Unprompted review
Rated 4 out of 5 stars

Sometimes you just have to see for yourself

My husband and I reserved this apartment in DC for our wedding anniversary. It was last minute because we changed our minds on where we wanted to spend our anniversary.

We made the reservation on a travel site, and after the reservation was confirmed, we received an email from a 3rd party entity (not the one we had booked the apartment through). I became concerned and looked up Ginosi. The reviews had us very worried. There is a no cancellation policy which made things worse. BUT.... I have to say, sometimes you just have to see for yourself.

THE SERVICE WAS WONDERFUL!! THE APARTMENT WAS CLEAN AND IT SMELLED WONDERFUL!! The worst part was that the refrigerator was not working and the sink was clogged up. My hubby got the fridge to work and first thing in the morning the maintenance man came and fixed the sink. (A previous renter had stuck coins in the sink!! Some people).

We are hoping for a refund for the first night, we had to try to keep our food cold (we took food to cook during our stay). To be honest, we have stayed in top billed 5 star hotels and had to deal with much worse!

The location was prime! The amenities were wonderful! It was quite! The view from the roof was exceptional! The staff was friendly and available! I am glad that we did not take the loss and stay somewhere else. Thanks to our stay, we are actually looking into possibly moving into one of the units permanently!

Different strokes for different folks I guess. I am glad there was no tv in the bedroom, we actually slept and rested well. I didn't mind not having cable, it forced us to get out and enjoy our time away!! I think they have a good thing going!!!!

16 March 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic website and blog

I haven't had a chance to visit Eurasia yet, but I often find myself reading Ginosi's blog and planning my fantasy vacation. I even won one of their contests a little while ago. =) When I finally get the time for a trip I'm definitely going to be booking with Ginosi because from what I can tell they're the only company to actually inform the traveler before they go.

19 December 2012
Unprompted review
Rated 5 out of 5 stars

Very useful website

Great website, very simple to search for hotels in Armenia, has interesting travel information .You can find a lot of budget hotels here.The service is great, too

17 December 2012
Unprompted review
Rated 5 out of 5 stars

Got to yerevan and Vazgen was a savior

it was an incredible scene getting to Yerevan without any idea of how to get to my hotel. Vazgen from ginosi actually picked me up from the airport and took me to the hotel, service like that I haven't seen in a long time.

16 January 2012
Unprompted review
Rated 5 out of 5 stars

Excellent!

Great service to begin with but also the best prices on hotels...they even have houses for incredible prices. Their website is very user friendly so if you're planning a trip to Armenia all in all this is the way to go about it!

16 August 2010
Unprompted review
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