Ginge Tours Ltd / Mendip Travel Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, especially specific staff members, who are frequently highlighted for their helpfulness and knowledge. People are particularly satisfied with the seamless booking process and the well-organized holidays, often noting that everything runs smoothly and without issues. Reviewers also appreciate the diverse range of holiday options and locations offered, with many finding the trips to be memorable and perfectly tailored to their needs. The personalized approach and attention to detail from the staff are frequently mentioned as key factors contributing to a stress-free and enjoyable experience.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Reviewers frequently praise the seamless... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class and friendly... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Booking process

People report positive experiences with the booking process. Customers consistently praise the ease and... See more

Location

Consumers find location to be positive. Many reviewers praise the excellent and convenient locations of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our first cruise and we discussed with Geoff our requirements which led to his recommendation for Celebrity. He fully explained the pros and cons of the major cruise lines and we could not ha... See more

Rated 5 out of 5 stars

Geoff and Jo made our Anniversary holiday very special and memorable, with so many lovely surprises for us. Our whole experience from our initial enquiry has been first class and seemless, with truly... See more

Rated 5 out of 5 stars

Ginge tours organised us a memorable cruise on Norweigein Fjords. They built in a night before stay and port parking at Southampton. Their trip app with access to all documents and instructions under... See more

Company replied

Rated 5 out of 5 stars

Just returned from another holiday arranged by Ginge Tours and, as always, it was superbly organised by Geoff and Jo. Geoff managed to save us a considerable amount using his Emergency Services ple... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Ginge Tours & Travel and Mendip Travel are independent, fully protected travel companies run by Geoff (a former Assistant Chief Constable) and Jo (a former NHS clinician). We offer honest advice, great value, and a personal service you simply won’t find with a call centre or faceless online brand. We book everything from beach breaks and cruises to complex touring holidays, ski trips, luxury escapes and once-in-a-lifetime adventures. We work with trusted ABTA and ATOL-protected suppliers and are proud members of Protected Trust Services — giving you complete financial peace of mind. Our customers deal directly with us from first enquiry to homecoming. That means no passing you from team to team, no hidden fees, and clear, transparent communication at every step. Ginge Tours serves customers across the UK, with a strong focus on the Emergency Services and NHS. Mendip Travel is our sister brand, dedicated to our local community in Somerset and the Mendip Hills, offering long-haul, luxury and cruise holidays from regional airports, with added extras like reduced parking. Between both brands, we bring experience, integrity and award-winning service — backed by over 125 five-star reviews and the promise that we’ll always put our customers first.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Rated 5 out of 5 stars

Springsteen in Zurich

I asked Geoff if he could arrange a trip for my wife and I to Zurich, Switzerland so we could attend the Bruce Springsteen Concert taking place there on 13/6/23...... to complicate matters I asked if it was possible for us to fly to Milan spend a few days there and then travel by train to Zurich for a couple of nights before returning to Milan to fly home.
I have to say Geoff did an amazing job sourcing Flights, Train tickets and providing details of suitable Hotels for us to choose . The whole trip went like clockwork and we had a fabulous time we had 4 nights in total in Milan and 2 nights in Zurich encompassing 3 Hotels each of which were excellent
The most impressive thing about 'Ginge Tours' is the personal attention Geoff provides from the 'itinerary package' you receive to the high level of communication from Geoff throughout the process. He is always available to answer any queries and is happy to be on hand should we have experienced any difficulties whilst on the trip...... needless to say we had no issues whatsoever and my wife and I both feel this was down to Geoff's meticulous planning.
I have no issues whatsoever in using Ginge Tours again and have already recommended him to my friends and family

9 June 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thank you so much Bryn for your very kind comments. I am really pleased you enjoyed Bruce and I played a part in creating a memorable trip. I am all about personal service and I am pleased this aim came through. Thanks again, Geoff

Rated 5 out of 5 stars

A great personal service

A great personal service from Geoff, made booking our next holiday so straightforward.

Really refreshing to be able to speak and deal with a human being rather than being funnelled towards a website or app.

No hesitation in recommending Ginge Tours to family and friends.

27 May 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Nat & Jonathan, that's my aim - to give personal service and NEVER cause you to use a website or call centre! Thanks for your booking and have a great holiday. Geoff

Rated 5 out of 5 stars

Great service from Geoff at Ginge tours

Great service from Geoff at Ginge tours
Took care of everything for our holiday at Furteventura
A very good experience

15 May 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Paul & Paula. Really pleased you enjoyed the holiday and i hope i can assist you again in the future. Best wishes Geoff

Rated 5 out of 5 stars

Personalised travel consultant

I set Geoff and Ginge Tours a travel challenge. I wanted a trip to Berlin, that includes flights and accommodation and most importantly tickets to see Elton John in the Mercedes Benz arena on the 2nd night we were there.
The experience offered and delivered was incredible and beyond mine and anyone's expectations. The flights were at times I wanted. The accommodation couldn't have been better located and Geoff must have worked hard to find it for us. He of course also some excellent seats for the concert.
Outstanding personalised service by Ginge Tours!

15 May 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Hi Russell, it was my absolute pleasure to sort out this special event for you and I am really pleased the concert lived up to your expectations. I look forward to assisting you again in the future. Kind regards Geoff

Rated 5 out of 5 stars

Geoff provided service from the point…

Geoff provided service from the point of first contact.
His personal service and communication cannot be faulted.
I cannot recommend Gingetours highley enough!
Thanks
Dean

1 May 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Dean, I am really pleased I was able to sort your short break for you and I look forward to hopefully assisting you again in the future. Best wishes Geoff

Rated 5 out of 5 stars

Portugal Golf Trip

Geoff and his team made booking our recent company golf trip so easy and hassle free. Nothing was too much trouble and we had a great 4 days in Portugal. We booked our Hotels, Golf Courses & Car Hire with Ginge tours and everything ran perfectly. It is such a pleasure when you don't have to worry about anything. I will 100% be using Ginge Tours again in the future and have no hesitation in recommending them.

12 April 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Hi Alan, thanks for the great review and it was my pleasure to sort out your golfing trip. Sorry I couldn't help your handicaps! I look forward to assisting you again in the future. Geoff

Rated 5 out of 5 stars

Excellent location

Excellent location, good hotel, just what we wanted. Superb first experience with Ginge Tours. Will certainly use again.

10 March 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Jen, i am really pleased you liked the hotel. I look forward to assisting you again in the future. Best Wishes Geoff

Rated 5 out of 5 stars

Flexible, adaptable and totally personalised holiday planning and booking service

We had already booked our flights to Iceland before we heard about Ginge Tours. We hadn't had time to think about anything else, what we wanted to do, where we planned to go or to stay.
Geoff just took away all that stress, by organising car hire, advising about accommodation, route, driving time each day and our options for activities such as glacier caves and snowmobiling.
He booked all the hotels we chose from his shortlist at very good prices. Then, when we phoned him half-way through our holiday asking if we could cancel two of the hotels he had booked and change our route to do the full circuit of the Iceland ring road (we had spent several days on the south coast in heavy cloud) he not only cancelled our bookings, enabling us to drive north (and so see the Aurora Borealis!) he booked us into the best room of a beautiful hotel for our anniversary.
Absolutely amazing personalised holiday planning service. Thank you, Geoff!

23 February 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thank you so much Annie & Steve for your fabulous review and trusting me with sorting out your holiday. I am really pleased you managed to see the Northern Lights and we could adapt the hotels quickly to get you to an area of better weather in order to do so. I look forward to hopefully helping you out again with future travels! Best wishes, Geoff

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Ginge Tours. They met our brief for hotel and travel with a professional and comprehensive service, good attention to detail and we were able to relax knowing that everything had been taken care of. Nothing was too much trouble and we will definitely look to use them again for both business and leisure bookings in the future.

14 February 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thank you so much for the wonderful review. I am really pleased you had a great trip and everything worked out. I look forward to hopefully assisting you again in the future. Best wishes, Geoff

Rated 5 out of 5 stars

Great Independent Travel Agent

Great Service, Great Deal from an excellent Independent Travel Agent. Took all the stress away from booking the holiday. Got us the exact location we wanted. Any questions answered quickly. Would definitely recommend Ginge Tours.

11 January 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thank you Craig, really pleased you had a great time and i look forward to being able to assist you again in the future. Best Wishes, Geoff @Ginge Tours Ltd.

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