Ginger & Gold Management ltd Reviews 8

Been using Ginger & Gold for a while now - found them always to be honest and sincere - Customer focused. No hesitation in recommending them.

I have to placed the management of my property with the team for over a year and they have been outstanding. Very responsive to questions and guests. Go beyond to help maximise revenue from the property.

I have recently listed my flat with Ginger & Gold. I was very nervous about letting my property and worried about more or less everything. I needn't have been.

Liam was patient and supportive, allaying my fears and explaining everything clearly.

Now I feel completely relaxed and look forward to checking in with Liam and his team even when little challenges arise. The whole process has been trouble free.

Judging by the high occupancy rate and the wonderful reviews my property is achieving Ginger & Gold are clearly doing a very good job of looking after my property and our guests.

We booked this place at the very last minute, and from the moment we reached out, the host’s care and attention were exceptional. They bent over backwards to accommodate us, and communication was prompt, warm, and reassuring throughout. But for Liam and his team we would have been stranded, after being let down at an other place.

What stood out most was how immaculately clean the place was — every room was spotless, and it was clear that a lot of care had gone into preparing it. Every little detail was thoughtfully considered to ensure we felt completely comfortable during our stay.

The home is beautifully set up with everything you could possibly need for a short stay in Norwich — from practical amenities to lovely finishing touches. It truly felt like a home away from home.

We’re so glad to have found this gem and wouldn’t hesitate to book again whenever we’re in Norwich. Highly recommended!

Great interaction: friendly, professional and genuine. These guys know their role and do it well.

Ginger and Gold manage my short term let property and are great. Liam listens to my thoughts and feelings whilst - most importantly - offering his thorough expertise of the market. It’s also great that they’re a local small business and so there’s always someone to contact if there’s (rarely) an issue.

Enjoyable stay in Norwich. We had a 5 night visit to Norwich, which was wonderful. Ginger & Gold Management were great, so helpful and communication was good. We couldn’t fault the accommodation, it was bight, cosy, and spotlessly clean. The rooms were spacious and bight, accommodation was well equipped. Everything we needed and more was there. We stayed 20-25 mins walk from the City centre and the location was perfect with nearby shops, cafe’s, restaurants. Donates, Liam and Caroln, couldn’t be more helpful. We will definitely be returning and would recommend to anyone visiting the City of Norwich.

We stayed at the Old Laundry. Definitely an appropriate name for the letting. We booked 10 nights over Christmas and New Year's, we couldn't have been more excited from the photos provided on Instagram @thateastlondonliving there are three reels with photos. We took over 70 photos in total. What we received was a FILTHY house covered in old food stains on utensils, pubic hairs on the bed linen, waste & crumbs on every surface, cupboards & drawers. Chocolate smeared on the table, a disgusting fridge/freezer, a dirty greasy hob with crumbs, lights without bulbs but worst of all treated with such indifference that I'm still trying to comprehend it. We arrived at around 16:30 the first night, it was so late & we had travelled so naturally we didn't do a full on inspection, as it seems G&G partners expected us to do. In the light of day, the state of the place made my skin crawl. Donatas (one of the partners) arrived, didn't greet us, didn't acknowledge us, changed the linen & the bulbs. No sorry, no apologies, nothing, & had the cheek to give us £8 bottle of Tesco prosecco. On Christmas Eve (our first 1st day, & 2nd night), as we prepped for Christmas lunch the next day we really got to see how filthy the place was. We went out and bought cleaning products ourselves & cleaned every surface, the sofas & a bunch of their utensils, it took us half a day, just clean enough to cook. Christmas day, we found fat & grease on every baking tray, & crumbs and HAIR in the cutlery drawer & on pretty much every kitchen utensil. We were offered a deep clean to 'rectify' issues on day 3 which would have taken up our time & our space (while paying the day/night rate for the pleasure) and they offered £100 refund overall (the full price of the let was £1000 + £100 deposit + £40 cleaning fee) & 30% off the days we weren't going to be staying because the experience had been ruined. So they expected us to pay 70% of the price of another 6 nights we weren't staying. I had 4 conversations with Donatas & Liam. Donatas tried gaslighting us into saying it wasn't that bad, & he thinks it's acceptable, after admitting the photographic evidence shows otherwise. Liam agreed that it 'really was that bad' (his words not mine), but he wasn't willing to refund us 50% of the nights we stayed (we had no choice, they were slow to get back to us) & couldn't send a cleaner as it was Christmas/Boxing Day! He said he wouldn't refund us for the nights we weren't going to stay after being treated like this!!! Holidays are about the experience & how it makes you feel. G&G care about the bottom line, & treat their clients with distain when they complain for not providing their side of the contractual service. I paid, I did my part, they did not provide a clean place to stay. Please see photographs. Their understanding of goodwill & and respect toward their clients is baffling. Avoid at all costs, because if there is a problem, you will be made out to feel like the problem, & that you're being unreasonable for not wanting to stay in a place that you have been made to feel unwelcome. Things go wrong, that's life, but how to respond counts for everything. I'm leaving now, it's 20:30, upset, disgusted & yearning for a shower to rid me of the dirt off me, both literally figuratively. Since we've left reviews, that they encouraged us to do as I suppose they thought we weren't going to follow through, they've blocked us on all platforms, my number and their cleaner has sent me taunting messages. They are upset that we followed through in sharing our honest experience, with evidence, and reasonably and articulately done. Only if they had pride in the actual work they did. All style no substance. Avoid avoid avoid.