I just had one of the best Customer Support experiences ever. I could not reset my password because the OTP kept saying it's wrong even though I put the right numbers. I went to ask for help on the Li... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
Company replied
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer... See more
Company replied
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
Company replied
Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com | https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing assistance service
Amazing assistance service - quick and practical
1 March 2026
Unprompted review
Reply from Gigsberg
Hi Giulio, Thank you so much for your lovely words. At Gigsberg, we provide all our customers with the ultimate experience of amazing customer service, timely ticket delivery and constant follow-up communications. We are sure that you had an amazing time at your show and your 5 star review is much appreciated.
Service is perfect
1 March 2026
Unprompted review
Reply from Gigsberg
Hello Yelyzaveta, We are delighted to hear that you received our very high level of service provided to all our customers. Our amazing teams at Gigsberg certainly go above and beyond to ensure effective communications ultimately leading to timely ticket delivery. We are sure that you also enjoyed your show and your 5 star review is much appreciated. Thank you.
Avoid this platform
I strongly advise against buying tickets through
My girlfriend gave me a birthday present and bought a ticket for the Atalanta Bergamo vs Inter Mediolan match. The tickets were paid for, and we also covered the costs of accommodation and flights. We showed up at the stadium, but unfortunately the tickets turned out to be useless. We were not allowed to enter.
I asked to speak with the person managing the venue, and we went together to check our two seats. It turned out that they were already occupied by other people. We were scammed through the Gigsberg platform. I don’t know whether it was directly their fault or the seller’s, but for us that makes no difference. Gigsberg.com should ensure that when customers pay honestly for tickets, they can actually use them.
We exchanged emails with a Gigsberg representative, but they were unwilling to help us in any way. I have screenshots of the conversations and an email from the stadium manager.
Be careful with gigsberg.com — they are not trustworthy. If anyone wants proof, I can provide it.
Once again, avoid this platform!!!
EDIT (2026.03.06):
Number of purchase(ID): 4835748
28 December 2025
Unprompted review
Reply from Gigsberg
Good day, We cannot pick up any order with the email address provided,. Please provide your Gigsberg order number for your purchase.
Gigsberg ripped me off
Gigsberg ripped me off. I bought a ticket from their platform and it turns out that the stage for the concert representation was given wrong. I bought a ticket for more money on an awful seat. And I realised this within one hour but Gigsberg refuse to refund me.
28 February 2026
Unprompted review
Reply from Gigsberg
Good day, We do not believe there was any misrepresentation. Customers are responsible for reviewing their order and confirming they are satisfied with their selection before completing their purchase at checkout. You of course are welcome to resell your tickets on our platform by contacting selling@gigsberg.com.
Smooth and Hassle-Free Ticket Purchase Experience with Gigsberg
I recently bought event tickets from Gigsberg and had a great experience. The whole process was quick and straightforward, much easier than purchasing directly through Ticketmaster. My tickets were transferred to my Ticketmaster account smoothly and without any hassle. On top of that, their customer service was excellent — responsive, helpful, and professional. I’d definitely use Gigsberg again for future events!
27 February 2026
Unprompted review
Reply from Gigsberg
Good day, Thank you for sharing with us your very positive experience which you have had. We want for all our customers to have an easy and stress free process from start to finish when buying tickets through Gigsberg. Our dedicated customer service team prides itself on world-class service and clear, prompt and effective communications. We look forward to seeing you again soon and thank you for the great review and the 5 stars.
Cancelled but refused to refund
My order was cancelled by Gigsberg, but my payment has still not been refunded. I provided all requested documents and fully cooperated with their verification process. Despite this, I have not received my money back, and they are no longer responding to my emails or follow-up requests. The worst experience I have ever had by far.
15 February 2026
Unprompted review
Reply from Gigsberg
Good day, We have reached out to you requesting certain documentation pertaining to the credit card used for the purchase. As the correct documentation has not been provided, we cannot proceed with your refund until the correct information is provided.
Fast and efficient
The concert tickets I'd ordered for early March were not accessible to me online and they responded within just a few hours with an alternative solution via Eventim (including detailed explanation for accessing it there).
24 February 2026
Unprompted review
Reply from Gigsberg
Hello Marina, Our dedicated team at Gigsberg always goes the extra mile to resolve any issues our customers may face. We are delighted to hear that you experienced our high level of service, with clear, effective, and prompt communication that helped resolve your issue quickly. Please enjoy your show and thank you for the 5 star review.
Reply from Gigsberg
Good day, Thank you for taking the time to share your positive experience. It’s wonderful to know that our dedicated customer service team at Gigsberg delivered the high standard of service we strive for. We are sure that you will enjoy your show and thank you for the 5 star review, much appreciated.
Reply from Gigsberg
Hello Ole Thank you for that wonderful review. Our amazing teams at Gigsberg ensure that our customers are kept in the loop regarding their purchase with clear, quick and effective communication ultimately leading to timely ticket delivery. Our teams are equipped and ready to handle matters of any scale. Please enjoy your show and thank you for the 5 stars.
Bait and Switch Warning - Bought a ticket in a specific section…
Bought a ticket in a specific section of a stadium so we could seat a group together, and gigsberg contacted me to try and give me another seat after “unforeseen circumstances” meant the ticket I bought was no longer available.
I believe the ticket never existed. Beware the bait and switch.
Gigsberg is now refusing to refund me. They say sales are final and they only refund if they don’t deliver. Well - they haven’t delivered…
20 February 2026
Unprompted review
Reply from Gigsberg
Good day Francisco, Gigsberg is a reputable secondary ticket marketplace, however. In this instance, the primary ticket provider offered replacement tickets, which were unfortunately declined. Our team made every effort to secure alternative tickets in your original section; however, due to the late stage and limited availability, this was not possible. As a result, you will of course receive a full refund for your purchase.
Reply from Gigsberg
Hi Max, At Gigsberg we understand that communication is key to maintaining complete customer satisfaction and ultimately timely ticket delivery. Our teams consistently provide quick, clear and effective communications to all our customers. We are sure that you will also enjoy your show and thank you for the lovely review.
guided through accepting tickets
19 February 2026
Unprompted review
Reply from Gigsberg
Good day Nicholas, It is wonderful to hear that our dedicated Customer Service team at Gigsberg was able to support you effectively and ensure your tickets were delivered on time. They always go the extra mile to provide great customer service to all our customers. Please enjoy your show and thank you for the 5 stars, much appreciated.
Very communicative and honest
Very communicative and honest! Delivery as promised!
18 February 2026
Unprompted review
Reply from Gigsberg
Hello Girish, Thank you for your short but concise review. At Gigsberg we provide complete transparency regarding the purchasing of tickets. Our amazing customer services team provides quick, clear and effective communication at all times resulting in timely ticket delivery. We are glad to hear you received a high standard of service. Please enjoy your show and once again thank you for the 5 star review.
Great support they made the process …
Great support they made the process really easy , very smart way to connect with the support team through email or wasapp
People are really kind and efficient
Thanks for your great support
Santos
17 February 2026
Unprompted review
Reply from Gigsberg
You are very welcome Santos, It is wonderful to hear that our team at Gigsberg ensured a smooth and effortless experience for you. They certainly go the extra mile for all our customers ensuring 100% customer satisfaction and timely ticket delivery. Please enjoy your show and thank you for the 5 stars. Much appreciated.
Excellent.Good service and efficient delivery
When I missed emails telling me my tickets ready, I went into panic mode. Gisberg were very helpful and pleasant to deal with. Got tickets through them after missing the original sale. Excellent.
17 February 2026
Unprompted review
Reply from Gigsberg
Hi Edward, At Gigsberg we certainly do not want any of our customers to feel alarmed. Our dedicated customer service team is always available and fully equipped to resolve any queries with the highest level of efficiency and care. We are glad that we could source the tickets for you and we are sure that you will enjoy your show. Thank you for the great review.
They were really communicative
They were really communicative, and helped me during the whole time.
17 February 2026
Unprompted review
Reply from Gigsberg
Hello Zsuli, Thank you for sharing your positive experience which you had with our helpful team at Gigsberg. We understand that communication is key thus providing quick, clear and effective communication ultimately leading to timely ticket delivery. Please enjoy your show and thank you for the 5 star review, much appreciated.
Customer service is appalling and hostile!
Bought tickets months in advance of a gig. Was emailed by Gigsberg a couple of weeks before date of seat details. Turned up at gig and was informed that the tickets were invalid as no barcode and seats already occupied by valid ticket holders.
Gigsberg Customer service unavailable on the night. Made claim via credit card company. Gigsberg Customer service actively hostile response to our request for a refund.
Always hiding behind corporate BS. Use language that a lawyer would be challenged to understand.
Basically in my opinion they couldn't careless once they have your money.
We will never use them again and can't recommend them in any shape or form. Thank heavens for the credit card company who accepted our claim with literally no hassle.
30 September 2025
Unprompted review
Reply from Gigsberg
Good day, Gigsberg is a legitimate secondary ticket marketplace and as per our Declaration, tickets are guaranteed and secure. Our customer service team is available 24/7, and we note that we did not receive any contact from you on the day of the event. Had we been contacted on the night of the event, we could have resolved the issue straightway. Additionally, despite several attempts to reach you by email prior to the event, we did not receive a response. We only heard from you after the event had already taken place.We also understand that a refund has since been processed through your merchant.
Your team is the best
Your team is the best. I send a message this evening to have it in the morning but I had a super surprize ,my problem was resolved in few minutes. I will recommend with love your site.Best regards
15 February 2026
Unprompted review
Reply from Gigsberg
Hello Mirela, Thank you for your wonderful review and for your recommendation. We truly appreciate you taking the time to share your experience. At Gigsberg, our dedicated Customer Service team is committed to providing efficient, prompt, and solution-focused support. We understand how important a smooth experience is, and we work diligently to resolve any issues quickly and professionally, ensuring our customers feel informed, supported, and confident throughout the process. Please enjoy your show and thank you for the 5 star review.
I had entered a wrong email
I had entered a wrong email and Gigsberg contacted me regarding the issue. In 30 minutes the ordeal was resolved, on a sunday! The person helping me through WhatsApp was a pleasure to discuss with and things went smoothly. Overall a great experience, let's hope all goes well from here on out!
15 February 2026
Unprompted review
Reply from Gigsberg
Thank you for your wonderful review. We are confident that your future experiences with Gigsberg will continue to be smooth and straightforward. You have now seen firsthand the high level of service our team is committed to delivering to every customer. The 5 star rating is also much appreciated.
Always write to support if necessary
Very fast response and very kind people behind this support!
14 February 2026
Unprompted review
Reply from Gigsberg
Hello Ruslan,Empathy is one of the core qualities of our Customer Service team, enabling us to support our customers effectively and resolve any issues in a calm, stress-free manner. We are happy that you experienced a high level of service. Please enjoy your show and thank you for the 5 star review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.