I just had one of the best Customer Support experiences ever. I could not reset my password because the OTP kept saying it's wrong even though I put the right numbers. I went to ask for help on the Li... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
Company replied
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer... See more
Company replied
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
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Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com | https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, very helpful and informative
22 March 2026
Unprompted review
Reply from Gigsberg
Hi Hayden. Thank you for the short but concise review. Our dedicated customer services team at Gigsberg constantly provide top notch service ensuring timely ticket delivery. We are glad that you received this level of service. We are sure that you will have a great time at your event and thank you for the 5 star review. Much appreciated.
The whole experience of buying and…
The whole experience of buying and transferring tickets was easy, and well explained. The tickets arrived quickly and the whole experience was pleasant.
20 March 2026
Unprompted review
Reply from Gigsberg
Hello Andrea, We are thrilled to know that you had a pleasant and stress-free experience. At Gigsberg we understand that effective communication is extremely important as this leads to timely ticket delivery Our amazing customer services pride themselves on clear communication. Please enjoy your event and thank you for the nice review.
Reply from Gigsberg
Hi Pinto. Thank you for your short but concise review. We are very glad to hear that everything ran smoothly for you and that the process was seamless. The team at Gigsberg constantly strive to provide world-class customer service. Please enjoy your event and thank you for the 5 star review.
Nothing to say!
Everything went fast and smoothly, from the buying of the ticket to the moment I received it. The follow up was also smooth and really appreciated. It was my first time trying Gigsberg and I’m really pleased I did.
19 March 2026
Unprompted review
Reply from Gigsberg
Hello Alexandre, We are super happy to know that your first encounter with Gigsberg was a seamless and smooth experience for you. Our wonderful customer services team ensure effective communication ultimately leading to timely ticket delivery. We hope that we will see you again soon and thank you for the 5 stars, much appreciated.
Excellent Service
I purchased 3 tickets from Gigsberg for the France v England rugby international in Paris on March 14th 2026. The service was excellent from start to finish - regular communication and we were offered free upgrades when the tickets were issued. I recommend Gigsberg without hesitation and will use definitely use them again in the future if the need arises. Sincere thanks to them.
20 March 2026
Unprompted review
Reply from Gigsberg
Thank you for the recommendation Lee. At Gigsberg we believe that communication is key to ensuring complete customer satisfaction. We provide quick, clear and effective communication ultimately leading to timely ticket delivery. We are so happy to know you received our high level of service which we consistently provide to all our customers. We are sure you had a good time at your match and we look forward to seeing you again very soon. Thank you for the 5-star review.
everything was smooth
everything was smooth - from booking the tickets online, to receiving the tickets and the awesome customer service via whatsapp for any queries I had. I would definitely book again via your company for any future concerts.
14 March 2026
Unprompted review
Reply from Gigsberg
Good day Fazal, We are delighted to hear that you had a very positive experience with Gigsberg from start to finish. Our dedicated customer services team go above and beyond to ensure that our customers have a seamless experience throughout their journey with us. Please enjoy your event and we look forward to seeing you again very soon. Thank you for the 5 star review.
Good customer support
18 March 2026
Unprompted review
Reply from Gigsberg
Hi Stephen, We are very happy to hear that you had a positive experience with Gigsberg and that our amazing customer services team provided you with outstanding service for which we are renowned for. We are sure that you will enjoy your event and your 5 stars are much appreciated. Thank you.
a lot of experience and seriousness
17 March 2026
Unprompted review
Reply from Gigsberg
Hello Claudia, Gigsberg is a well-established and reputable marketplace, and we operate in strict accordance with our policies and industry standards. Having said this, we are delighted to know that you received our very high level of service. Our dedicated customer services team go above and beyond to ensure complete customer satisfaction. Please enjoy your event and thank you for the 5 stars, much appreciated.
Rugby France-England match in Stade de France
I booked and bought 2 tickets, in december 2025, for the parisian rugby match France-England of March the 14th 2026 : my children loved this legendary moment ! I have waited until the day before and Gigsberg's team has always assisted me, for reassurance : thank you and I recommand !
14 March 2026
Unprompted review
Reply from Gigsberg
That is awesome news! We are so happy that your children had such a great time at the match. The Gigsberg team actively reassures customers regarding ticket delivery by maintaining regular communication and providing clear updates at every stage of the process. Thank you as well for the recommendation and the 5 star review.
Quick and easy to use
Quick and easy to use. The instructions on how to claim were very easy to follow aswell.
16 March 2026
Unprompted review
Reply from Gigsberg
Hello Ashton. We are delighted to hear that your journey with Gigsberg was a positive experience. Our teams continuously assist our customers to ensure that their experience is as stress free as possible by providing quick and clear communications. We hope you enjoyed your show and thank you for the nice review.
Reply from Gigsberg
Good day Benoit, At Gigsberg, our Customer Service team is available 24/7, ready to assist customers at any time with any issues that may arise. We are glad that you received a high level of service for which we are renowned for. Please enjoy your event and thank you for the short but concise review.
So helpful and quick
15 March 2026
Unprompted review
Reply from Gigsberg
Good day Rachael, The Gigsberg team is professional, approachable, and always willing to assist. We always provide clear, prompt and effective communications to all our customers. We are sure that you will enjoy your event and your 5 star review is much appreciated.
Good communication and tickets received…
Good communication and tickets received early. Follow up message to ensure I was happy. Able to download tickets on the stadium website.
Would use again.
14 March 2026
Unprompted review
Reply from Gigsberg
Hi Rob, At Gigsberg we understand that communication is key to ensuring complete customer satisfaction which ultimately leads to timely ticket delivery. Our teams consistently strive to achieve this. We hope you enjoy your event and we look forward to assisting you again very soon. Thank you for the 5 star review.
I was very skeptical at first about…
I was very skeptical at first about receiving my tickets. But everything worked out—they delivered the tickets as promised and the process went smoothly. In the end, it was a good experience.
14 March 2026
Unprompted review
Reply from Gigsberg
Hello Pat, We are delighted that we could lay your skeptism to rest and that your journey with Gigsberg was seamless from start to finish. Our wonderful customer services team certainly do go above and beyond to ensure tickets are delivered timeously. Please enjoy your show and thank you for the great review.
Easy tickets, nice staff
I had a pleasant experience with Gigsberg as I bought tickets for Tame Impala 2026. I was instructed step by step how to get the tickets and had an easy time doing it. 10/10 would recommend :D
15 March 2026
Unprompted review
Reply from Gigsberg
Hello Edin, Thank you for sharing your positive experience that you had with Gigsberg and for your recommendation. Our awesome customer services team provides clear, prompt and effective communications at all times ensuring timely ticket delivery. We look forward to seeing you again soon and thank you for the 5 star review.
I had a great experience with this…
I had a great experience with this company. They helped me find tickets for a concert . The team are very helpful, responsive, and professional. Everything went smoothly, and I’m very grateful for their support.
I highly recommend Gigsberg for anyone looking for concert tickets!
14 March 2026
Unprompted review
Reply from Gigsberg
Hello Oksana, We are delighted to hear that Gigsberg was able to assist you with tickets for your show which we are sure you will enjoy. Our amazing customer services team constantly display professionalism and resolves any issues our customers may be facing. Thank you for your recommendation and we look forward to seeing you again. The 5 star review is also much appreciated.
I ve been attended immediately
13 March 2026
Unprompted review
Reply from Gigsberg
Hello Samuele, We are delighted to hear that you received top class service that Gigsberg consistently provides to our customers. Our amazing customer services team offers quick, clear and effective communications ultimately leading to timely ticket delivery. We are sure that you will enjoy your event and your 5 stars is much appreciated. Thank you.
Reply from Gigsberg
Hi Keith, At Gigsberg we understand that communication is key to providing complete customer satisfaction, We provide prompt, clear and effective communication at all times. We are glad that you received our high level of service for which we are renowned for. Please enjoy your event and thank you for the 5 star review.
Fantastic service assistance !!!
12 March 2026
Unprompted review
Reply from Gigsberg
Hi Chiara, Thank you for your great review. At Gigsberg, our awesome customer services team always strives to provide excellent service through great communication and timely delivery of tickets. Enjoy your event and your 5 star review is much appreciated, thank you.
Very Helpful and Responsive Support
I had a very positive experience with the Gigsberg support team. The staff were professional, friendly, and very responsive. They answered my questions quickly and did their best to help resolve my issue with the tickets. Communication was clear and polite throughout the whole process, which made me feel much more confident and relaxed. I truly appreciate their effort and customer care. Thank you for the excellent support!
12 March 2026
Unprompted review
Reply from Gigsberg
You are very welcome Diana, Our dedicated customer services team consistently go the extra mile to ensure our customers have a stress-free journey with Gigsberg. Communication is key with prompt, clear and effective responses . We are sure that you will have a great time at your event and thank you for the outstanding review and the five stars.
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