⭐ONE STAR — EXTREMELY DISAPPOINTING AND UNPROFESSIONAL!
This has been one of the most frustrating and disappointing transport experiences I have ever had. Imagine being rescheduled to travel today, only to arrive and discover that the bus is STILL nowhere to be found, and we are yet to leave for Lagos. What exactly is wrong with this company?
People have important schedules, appointments, businesses, and personal commitments. We do not book transportation just to waste our entire day waiting endlessly for a bus that should have been ready to move. Our time matters, and the complete disregard for it is absolutely unacceptable.
What makes this experience even more annoying is that the company already rescheduled the trip to today, yet there is still no proper movement. How can a transport company operate with this level of disorganization? If you cannot meet your departure schedule, why accept bookings and make promises you cannot keep?
This is not just an inconvenience; it is a complete failure of customer service, planning, and professionalism. Passengers deserve timely communication, reliable service, and basic respect. We paid for transportation, not an endless waiting game.
I would not recommend this company to anyone who values their time, has somewhere important to be, or expects a transport company to honour its commitments. Based on this experience, I would think twice before ever booking with them again.
Management needs to take responsibility, improve its operations, and stop treating passengers' time as though it means nothing. Absolutely unacceptable!