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GiftYa Reviews 

393
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, reviewers had a great experience with this company. Customers find the platform easy and convenient for sending gifts, appreciating the simple process for both sender and recipient. Many enjoy features like personalizing gifts with messages and photos, and receiving notifications when gifts are delivered and used. This makes gift-giving simple and provides a wonderful way to surprise loved ones. Though some reviewers found the redemption process confusing, with recipients facing difficulties or being turned away. Many were unhappy about the need to link gifts to a bank account or credit card, which sometimes led to fees or the recipient not receiving the full value [R7-S4, R12-S3,

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, praising the site's ease of use and convenience for... See more

Product

Customers consistently note ambiguous experiences with the product, with many expressing satisfaction,... See more

Payment

Consumers find payment to be a frustrating experience, with many reporting issues such as hidden fees and the... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers finding it easy to use and... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, highlighting it as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I sent this to a family member that was unable to use the gift card, due to technical trouble with the email and app. I filed for a refund which I received promptly. Thank you for excellent customer s... See more

Company replied

Rated 3 out of 5 stars

I purchased this hoping it would be delivered asap. Or at the very least today. Then I find out it’s not even going to be delivered sometime tomorrow! I believe I will be using a different delivery m... See more

Company replied

Rated 5 out of 5 stars

I chose Giftya to give as a gift because it offers options that allows the recipient to choose how to use the Giftya. The recipient transferred the Giftya I gave her to her checking account. I also li... See more

Company replied

Rated 5 out of 5 stars

Easy process, no problems. We were able to help a family member out from a distance. Had a bad experience w another company buying an e-gift card but you guys have always come through. Thanks!

Company replied


Company details

  1. Corporate Gift Supplier
  2. Gift Shop
  3. Online Marketplace

About GiftYa

Written by the company

GiftYa makes sending and receiving digital gift cards easier than ever.

Instead of traditional plastic cards, GiftYa allows you to text personalized gift cards in just a few seconds. Use GiftYa as a fast, flexible, and thoughtful way to celebrate any occasion or send a last-minute gift.

Whether it is for a birthday, holiday, or just a simple thank you, GiftYa is changing the way people give.

You can choose from a wide range of popular options to send gifts, including everyday favorites like Visa, Amazon, and DoorDash. There are also thousands of national and local retailers, restaurants, and experiences.

Shoppers can browse, select, and send e-gift cards instantly by text message, email, or social media—no waiting, no shipping, and no hassle.

Recipients love the flexibility of receiving a GiftYa. It can be connected directly to their debit or credit card for seamless spending - meaning they can use the gift card at any store they want. This eliminates the need to carry a separate card and ensures funds are never forgotten or wasted.

Contact info

3.8

Great

TrustScore 4 out of 5

393 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(393)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The egift card was never received.!

The egift card was never received.!? My cc was charged..Have tried to contact no availed. Totally disgusted.
How can this be corrected... someone's needs to contact me and make this right..

12 June 2026
GiftYa logo

Reply from GiftYa

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 5 out of 5 stars

The process was great except I had to…

The process was great except I had to put the security code in times before it was excepted

17 June 2026
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Reply from GiftYa

Appreciate your feedback as we always strive to be better, and glad it all turned out well. Thanks for choosing GiftYa!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

It’s a pain

Tried these with two people!
Still can’t get the money!

17 June 2026
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 5 out of 5 stars

Super easy

Super easy! Have used this a few times now!

17 June 2026
GiftYa logo

Reply from GiftYa

Yay for easy online gift cards! Appreciate Ya choosing GiftYa!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

Two other sites to buy on-line gift…

Two other sites to buy on-line gift cards rejected my orders, after I placed them, with no explanation. GiftYa gave no hassle or issue and the order went right on through!

16 June 2026
GiftYa logo

Reply from GiftYa

Glad GiftYa could make it easy and help you place a gift card order to shine like the gifting hero you are! Appreciate Ya!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

This was so easy!!

This was so easy!!! I am a senior and sometimes ordering online is confusing but this was so easy. I will use this in the future!!!

16 June 2026
GiftYa logo

Reply from GiftYa

GiftYa and online gift cards are for all! We want to make it easy and fun for every customer! We look forward to seeing you back on the GiftYa site!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please have them contact our support team so we can immediately assist support@giftya.com
Russell (Dir Customer Service)

Rated 5 out of 5 stars

Gifts has a lot of merchants to choose…

Gifts has a lot of merchants to choose from and it’s simple to use.

15 June 2026
GiftYa logo

Reply from GiftYa

Selection and simplicity for the digital gift card win! Thanks for choosing GiftYa!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

terrible service and website

terrible service and website they’re scammers

15 June 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 5 out of 5 stars

1234

good service

15 June 2026
GiftYa logo

Reply from GiftYa

Cheers to good gift card service with GiftYa!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

It was fast and easy and fun to design…

It was fast and easy and fun to design the tag to make it more personal.

5 June 2026
GiftYa logo

Reply from GiftYa

Love that you unlocked your creativity with gift card design to personalize your GiftYa digital gift card!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

Giftya is an awesome way to send gifts…

Giftya is an awesome way to send gifts straight to their phones. So when you’re mikes apart or don’t get to make it to a a celebration, or you just want to send a little “I’m thinking if you “ Giftya is perfect.
I usually do the Uber Eats or Door Dash and say “Have Lunch on me “. 🥰

14 June 2026
GiftYa logo

Reply from GiftYa

You have lucky people in your life to have such a thoughtful gift giver! Thanks for choosing GiftYa to spread smiles with digital gift cards!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

Great

Great service and delivered as promised

9 June 2026
GiftYa logo

Reply from GiftYa

Thanks for choosing GiftYa for great service and delivery! That is exactly what we want to deliver for our customers!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

The recipient could get it to open so a…

The recipient could get it to open so a very unsatisfactory with the product. Customer service was no help at all.

12 June 2026
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 5 out of 5 stars

Token of appreciation

Easy to use and convenient for any occasion

12 June 2026
GiftYa logo

Reply from GiftYa

Thanks for choosing GiftYa! We love making gift cards easy and convenient for you!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

I feel like I threw away my money

Terribly complicated to use. Many delays. I feel like I threw away my money.

10 June 2026
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
We will ensure you get your gift! We aim to offer a safe and secure gifting experience!
Russell (Dir Customer Service)

Rated 3 out of 5 stars

Bummed

I purchased this hoping it would be delivered asap. Or at the very least today. Then I find out it’s not even going to be delivered sometime tomorrow!
I believe I will be using a different delivery method in the future.

10 June 2026
GiftYa logo

Reply from GiftYa

Oh no! Our digital gift cards are usually super fast, but physical gift cards rely on the USPS, which can be unpredictable. We appreciate you choosing GiftYa and being a customer.
- Tiffany R. (Dir. Consumer Experience)

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