University of Edinburgh Gift Shop Reviews 

292
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

The items were shipped on time and arrived soon, but part of my order was "misread" and I got something I did not want and there was no way of returning it. Furthermore, and more important, the payme... See more

Company replied

Rated 5 out of 5 stars

The quality and wide selection is fantastic and the shipping is carefully packaged and quick! The sales are also wonderful!

Rated 5 out of 5 stars

I ordered some merch to the US. I had no issues ordering all my items and shipping and delivery was flawless.

Rated 5 out of 5 stars

My husband and I will be in Edinburgh this October, and plan on visiting your historic University. The cap and pin arrived in a timely manner and are very well-made; the cap having a wide brim to shie... See more

Company details

  1. Gift Shop
  2. Adult Education School

Written by the company

The University’s Gift Shop and Visitor Centre features a range of official merchandise and also acts as an Information Centre for visitors and prospective students.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

292 reviews

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4.7

All reviews

(292)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent!!!

Super service and quality items from the UofE gift shop. Have ordered a few times and have never had any problems. Recommend this shop highly.

8 August 2022
Rated 5 out of 5 stars

T shirt order

Ordered tshirt online to be delivered to house. Came really quick within 1-2 days. Packaged well (cheers rami). Perfect size and fit so happy with purchase

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and love my…

Excellent customer service and love my first order. Had a problem with my initial order which was instantly rectified after sending an email and a few photos. Donated to the University as a token of my gratitude and will definitely be ordering again soon.

24 July 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for better service and care.

This is not the first time I have purchased from the gift shop but it is my first review. I received my wonderful scarf packed by Sadie in no time. I live in Australia and it seemed as though it took less time to arrive than if it was posted locally. The quality of the scarf is excellent and it has been warmly appreciated as a gift for my mother upon my graduation. I highly recommend the University of Edinburgh gift shop. Thank you everyone involved.

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Prompt shipping.

As title suggests, package came quickly even though it was an international order.

8 June 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted to read such a positive review, thank you for taking the time to write it! Keep an eye on your inbox for future promotions, new product launches and Gift Shop news.

Rated 5 out of 5 stars

Cap was ace

Smart cap, great quality, and delivered safely and efficiently. Thanks so much.

6 June 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted to read such a positive review, thank you for taking the time to write it! Keep an eye on your inbox for future promotions, new product launches and Gift Shop news.

Rated 5 out of 5 stars

Great success!Your new student was so…

Great success!Your new student was so happy

5 June 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted you had such a positive experience shopping with us. Keep an eye on our website for new product launches, promotions and gift shop news!

Rated 5 out of 5 stars

My order is perfectly packed for…

My order is perfectly packed for overseas delivery. And every item is worth the price.

4 June 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted you had such a positive experience shopping with us. Keep an eye on our website for new product launches, promotions and gift shop news!

Rated 4 out of 5 stars

Great products but a little expensive

Great quality in their products, although they are a bit pricey. When I ordered I thought it was too expensive but now that I have the items in my posession, I can tell how good quality materials they are made out of.

17 May 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted you are happy with the quality of our items. We only stock high quality materials that are designed to last and the prices are as low as we can make them. Keep an eye on our website for new product launches, promotions and gift shop news!

Rated 4 out of 5 stars

International Review

Took a while to get to me but was worth it!

17 May 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are glad you are happy with your order from us. We make up your order the day you place it online from our store and so ship it as soon as we can. If there is a delay this normally comes from customs. Keep an eye on our website for new product launches, promotions and gift shop news!

Rated 5 out of 5 stars

Great gifts

Great gifts
Great packaging
Reliable mailing

4 May 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted to read such a positive review, thank you for taking the time to write it! Keep an eye on your inbox for future promotions, new product launches and Gift Shop news.

Rated 2 out of 5 stars

Moldy Merchandise Received

The shipment arrived on time, however the t-shirts and ball cap smelled heavily of mold. Also, the degree paper frame was bent and damaged and cannot be used. It costs too much to return the merchandise overseas, but I won't order from this shop again because of the condition of the merchandise.

3 May 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

Hi Monica,

We are so sorry to hear you were not happy with the condition that your order arrived in. Please send us an email at giftshop@ed.ac.uk and we will do our best to rectify this issue for you.

Rated 5 out of 5 stars
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted to read such a positive review, thank you for taking the time to write it! Keep an eye on your inbox for future promotions, new product launches and Gift Shop news.

Rated 5 out of 5 stars

Great items and fast shipping to the…

Great items and fast shipping to the USA. Now if you would just start carrying university flags we would be set.

2 May 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted to read such a positive review, thank you for taking the time to write it! Keep an eye on your inbox for future promotions, new product launches and Gift Shop news.

Rated 5 out of 5 stars

Overseas gift

Ordered a gift and had it shipped internationally. The cost was no more than if I had shipped myself. It arrived quickly and I received emails when it was shipped. Fab service!

1 May 2022
University of Edinburgh Gift Shop logo

Reply from University of Edinburgh Gift Shop

We are delighted to read such a positive review, thank you for taking the time to write it! Keep an eye on your inbox for future promotions, new product launches and Gift Shop news.

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