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Company details
Written by the company
At Gifts Hub Australia, we believe that every occasion deserves to be celebrated with something special. Since our inception, we have been committed to offering a thoughtfully curated selection of premium gifts designed to bring joy, appreciation, and lasting memories to every recipient. Based in Australia, our mission is simple: to make gifting effortless, meaningful, and truly personal. Whether you’re celebrating a birthday, anniversary, corporate milestone, or simply want to show someone you care, our extensive range of high-quality products ensures there’s something perfect for every moment. From luxury hampers and personalized keepsakes to elegant homewares and lifestyle accessories, each item in our collection has been handpicked for its quality, style, and ability to delight. We work closely with trusted suppliers and artisans, both locally and internationally, to deliver exceptional craftsmanship and value to our customers. At Gifts Hub Australia, we pride ourselves on our commitment to outstanding customer service, secure and efficient delivery, and a seamless online shopping experience. With a passion for excellence and an eye for detail, Gifts Hub Australia has quickly grown to become a trusted name in Australia’s online gift marketplace. We are honored to be part of your special moments and look forward to helping you create beautiful memories, one gift at a time.
Contact info
6/370 Stuart Hwy, 0820, Winnellie, Australia
- 1300768603
- support@gifts-australia.com.au
- gifts-australia.com.au
3.4
Average
7 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Great product
Great product, just what I needed to shave in the shower, reasonable price and quick delivery ..... overall a great shopping experience ...... thanks
23 April 2026
Unprompted review
Xmas shopping
I have ordered products previously through your company and just loved what I ordered. This time, the products I ordered are for gifs (Xmas shopping) early this year and once again love the products and your prices are reasonable.
My parcel arrived within a reasonable amount of time and it was exactly what I expected. I'd definitely buy from you guys again & will recommend you to anyone who is looking for a particular item at a reasonable price.
😊💙💙
27 April 2026
Unprompted review
I was sent a different brand massager…
I was sent a different brand massager and then they tried to tell me the specifications were the same. Really? They accepted my return but I had to wait almost 2weeks for a return shipping label. I was then told they would process my refund once I provided the Auspost receipt confirming the item was sent. When the receipt was provided they then said the item had to arrive at the warehouse. DO NOT BUY from this company. Very poor customer experience BEWARE very unprofessional and sneaky. I will report them to Fair trading
11 March 2026
Unprompted review
I ordered a CerviLux™ Electric Massager…
I ordered a CerviLux™ Electric Massager but instead received a Cosseal massager. After waiting two weeks for delivery, the seller reluctantly disclosed that the item was being shipped from China. The product I received was a completely different brand from what I ordered, and it does not work at all.
The item cost nearly $100 and is entirely unusable. It has been impossible to contact the company by phone, as they do not answer calls. I have requested a refund and have yet to receive any response.
Be cautious when dealing with this company — my experience has been extremely disappointing and unprofessional.
26 February 2026
Unprompted review
Reply from Gifts Hub Australia
Dear Slavica,
Thank you for reaching out. We would like to clarify a few points regarding your order to ensure the facts are represented accurately:
Product Specifications: We noticed in your comments a concern regarding the power source. Please note that the listing for the CerviLux™ Massager specifies that it is a wired device designed for consistent power during use. We do not market this specific model as wireless or battery-operated.
The Return & Refund Process: We have already acknowledged your return request and it has been fully authorized. As per our standard policy, once the item is received back at our warehouse and inspected, a full refund will be processed immediately. We are simply waiting for the tracking information or the physical arrival of the return to finalize this for you.
Duplicate Reviews: We have noted that you have posted multiple reviews across different accounts regarding this single purchase. We kindly ask for your patience as we follow the official return protocol to resolve your complaint.
We pride ourselves on our service and look forward to closing this matter once the return is completed.
Best regards,
Sam
Not Happy
Never again will I buy from this place.
Tracking links you to an app and then it took 3 weeks to arrive.
What I though I was getting wasn't what I got.
Read the refund and return policy carefully also.
23 February 2026
Unprompted review
Not shipped after 12 days
Seems this company is taking advantage of another company with an almost identical name, this company has added a dash in between words. I placed an order on 1 April 23, the order hasn’t been shipped yet. Very suspicious 🤨
1 April 2023
Unprompted review
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