Emails remain unanswered
I'd seen Giftpearls on the internet, thought it looked a good place to send my necklace for re-stringing, but checked first here on Trustpilot - three glowing reviews.
I sent an email to them asking a few questions and asking for more information eg a query about adding an extension to the necklace length.
However, two weeks on, despite three emails - all polite! - they have not responded.
I used the email address on the website - though possibly they've changed it.
Anyway, I'm now not very keen to send my necklace off to be fixed if this is what their customer service is like - disappointed.
Will be interested to see if they respond to this review!
Edit [Wed 11 Feb] - no response from Giftpearls, either here or by email. Disappointing; and surprising they don't mind about their Trustpilot score having dipped to 2.9.
They won't be getting my business and I wouldn't recommend anyone else to use them, either.
Edit [Sat 28 Feb]. I have eventually had an email [26/2/26] saying my email went into Spam, and they will answer any questions. Two short sentences. No actual answer to my original queries which they must have got, if they've found the email in Spam.
However, they have answered, which is good and shows that they do in fact still exist. I'm not sure though that after 6 weeks of trying to get in touch, that I really want to use their services.
They may well be a great company but my experience has somewhat put me off!