On my first time using Giff Off I had the message “403 Forbidden” displayed. Having just spend £500 I was somewhat concerned and immediately raised my issue through Customer Support. Within minutes I... See more
Company replied
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Found this site quite hard work to buy for someone in Australia. Payment wasn’t straightforward also only got some points not all points that were suggested when buying. Customer service were quite g... See more
Company replied
I've been using GiftOff to buy cards with BTC since 2017, and it's always been fantastic, in my experience. It takes about ten minutes to receive the card, but that's probably more to do with getting... See more
I’ve ordered gift cards from Gift Off a few times now for family living far away, and it’s always been a smooth experience. The selection of brands is wonderful, and it’s nice to know I can send gif... See more
Company replied
Company details
Written by the company
We are Gift Off, founded in 2013, with a small team based in Norwich, home of Alan Partridge. Our site offers a wide range of digital-only gift cards to the UK, Europe and beyond.
Contact info
, , , United Kingdom
- support@giftoff.com
- giftoff.com
4.3
Excellent
57 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Reply from Gift Off
Thanks for the review! Glad everything worked quickly and smoothly for you.
Amazing 🤲🌹 my famliy love the gifts…
Amazing 🤲🌹 my famliy love the gifts cards its amazing
25 March 2026
Reply from Gift Off
Thank you for your kind words. We’re so glad your family enjoyed the gift cards, it’s great to hear they were a hit.
Bought a digital gift card
Bought a digital gift card, assuming it would be sent immediately-ish (which seems reasonable - there was no indication otherwise on the sales page). I got an email saying it could take up to two hours, and to email if it hadn’t been sent in 12. Twelve hours later, it hadn’t been sent - I emailed. By after noon the next day, no response, so I emailed again saying it was a time sensitive gift. They replied shortly there after saying something about it being received but not “actioned”, now asking if I wanted it sent or refunded. I’d made no indication at any point I wanted it refunded, so I don’t know why they would have delayed things further to ask. But fine, I clarified to please send. No further response and it is now after business hours on a Friday. They also don’t provide you an order number, nor did I get a receipt (just the email saying it could take up to two hours). I definitely would not use again!
26 February 2026
Unprompted review
Everything is easy to access and…
Everything is easy to access and payment is straightforward and easy to use and easy to make money transfer
16 January 2026
Unprompted review
Reply from Gift Off
Thanks for the review, Nick. We’re glad to hear you found everything easy to access and the payment process straightforward. We appreciate the feedback.
Reply from Gift Off
Thanks, Daniel. We’re glad we could help you get a gift sorted quickly, even from Canada. Appreciate you taking the time to leave a review.
Excellent service and no hassle like…
Excellent service and no hassle like some other gift card providers.
25 November 2025
Reply from Gift Off
Thank you, Dr Lenne. We’re glad to hear everything felt easy and hassle-free for you. It’s great to know our service stood out in a positive way.
Reply from Gift Off
Thank you, Christina. We're glad to hear everything was straightforward and smooth for you.
Fast, reliable and super easy to use!
The whole process was very smooth — from payment to receiving the gift card. Everything was delivered quickly and without any issues. The information was clear, the website is easy to navigate, and the code arrived immediately. Excellent experience, I truly recommend!
1 November 2025
Reply from Gift Off
Thank you, Sigita. We’re really pleased to hear the process felt smooth and straightforward for you, and that everything arrived without any trouble. We appreciate the recommendation and are glad you had a great experience with us.
Found this site quite hard work to buy…
Found this site quite hard work to buy for someone in Australia. Payment wasn’t straightforward also only got some points not all points that were suggested when buying. Customer service were quite good at responding to issues though.
24 September 2025
Reply from Gift Off
Thanks for taking the time to share your feedback. We’re sorry to hear the purchase process felt tricky when buying for someone in Australia, though we’re glad our support team could help quickly.
Regarding the points, JB Hi-Fi isn’t a points-eligible brand, which is why you received a lower total than you were expecting. We display this on each brand’s page before a purchase can be made, but we’ll review how to make that information clearer.
We appreciate your comments, they help us improve.
*Scammed* No gift card
I ordered a Deliveroo voucher to give to my daughter so she could order food without needing access to my account. However, I never received the gift card. I contacted the support team and was asked to provide a 4-digit code from my bank statement. Since then, I've heard nothing back—no response, no follow-up, and still no gift card. I'll now be following up with my bank. Honestly, I’d recommend avoiding this service. It’s neither fast nor supportive, and just not worth the hassle.
26 August 2025
Unprompted review
Reply from Gift Off
Hi Fabian,
We take accusations like “scammed” very seriously, and in this case the claim is simply untrue. Your order was processed less than 40 minutes after you provided the four-digit code, and the Deliveroo gift card was delivered to your email at 11:42am. It has since been accessed and redeemed.
Our support team also followed up with you but received no reply. While we understand the process may have felt inconvenient, it’s not accurate to state that no gift card was received or that support was lacking.
Reply from Gift Off
Thanks for taking the time to leave feedback. We're really pleased everything went smoothly and that you could count on us for your order.
Very clear about T & C’s👍
27 July 2025
Reply from Gift Off
Thanks for your review! We're glad to hear you found our terms and conditions clear, it's something we work hard on to make sure customers have all the info they need.
Comeback!!
Couldn't provide me with transaction details after guest checkout, 'support' gave no reply.
Edit: Have since been an incredible help in providing me with info on a trasaction I made, acknowledged their incapability of providing said info prior due to the need of an account, loveley people's at Giftoff.🫂
1 July 2025
Reply from Gift Off
We take reviews like this seriously, especially when they don’t reflect the service we aim to provide. We’ve checked our support records and found no message from you. So if you did reach out and didn’t get a reply, something may have gone wrong in transmission.
For future reference, we’re always able to help recover order details, even for guest checkouts. But we can only do so if we're contacted directly. It’s disappointing to see a public review without giving us a chance to resolve things first.
If you’d still like help, please contact us at support@giftoff.com and we’ll be happy to assist.
Gift Off has an easy to use interface…
Gift Off has an easy to use interface and a simple process to select a card with a good range of cards for different tastes and needs. Support is also very responsive and friendly handling any queries. Keep up the good work.
5 July 2025
Unprompted review
Reply from Gift Off
Thank you for the lovely review! We’re really glad you found the site easy to use and the selection helpful. It’s also great to hear our support team made a good impression. We truly appreciate the encouragement and will keep doing our best.
I was very wary about using this…
I was very wary about using this company, all seemed to easy ! After reading the reviews I thought ok I’ll give it a try , it was the ideal way to send a gift to family abroad .
Well it was and it worked like a dream . e-voucher was delivered with 10/15 mins .
Entire process was painless and my son was delighted with his gift.
Won’t hesitate to use them again .
31 March 2025
Reply from Gift Off
Thank you for giving us a chance! We’re so glad to hear that sending a gift abroad was quick and hassle-free, and it’s great to know your son was happy with his e-voucher. We really appreciate your trust and look forward to helping you again in the future.
Very efficient
Very efficient
App works well
Excellent help from Rusty at customer support.
4 April 2025
Unprompted review
Reply from Gift Off
Thanks for the great feedback! We’re glad to hear the app is working well for you, and we’ll be sure to pass your kind words on to Rusty. We're always here to help!
Reply from Gift Off
Thanks for the review! We’re happy to hear you found the delivery quick and the website easy to use. We appreciate your support!
Gift cards were easy to buy and…
Gift cards were easy to buy and delivered quickly and seamlessly to email. My only negative comment is that the gift card expires after two years. In Canada, it’s law that gift cards never expire but this isn’t the case with Giftoff which is a U.K. company.
4 February 2025
Reply from Gift Off
Thank you for your review! We're glad you found the process smooth and efficient. We understand your concern about expiry dates - while we'd love for all gift cards to last indefinitely, the expiration policies are set by the individual brands, not by Gift Off. We always display these details on our website to help customers make informed choices. We appreciate your feedback and hope to serve you again!
An easy way to send gift cards
An easy way to send gift cards to relatives in Finland.
25 December 2024
Reply from Gift Off
Thank you for your review! We’re happy to hear Gift Off has made it easy for you to send gift cards to your relatives in Finland.
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