Giftly Reviews 9,434

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,101 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of use and the simple process for purchasing and sending gift cards. Many appreciate the ability to personalize gifts, choose delivery dates, and the overall convenience of the service, often describing their experience as amazing and efficient. However, some people were dissatisfied with the payment process, finding it difficult to use the gift cards as advertised or encountering issues with merchants not accepting them. There were also occasional problems with delivery, with some customers reporting that gift cards were not received or that the process was confusing.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers found the process of... See more

User experience

Consumers generally find the user experience to be positive, highlighting its ease of use for purchasing and... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise the ease of purchase and... See more

Payment

Customers had negative experiences with payment. Many reviewers expressed frustration with hidden fees,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service as great, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Convenient method to send a gift card to loved ones who are long distance. The fees are a bit steep, as the gift card was for $75, but the final total was over $90. Perhaps this is the price we pay fo... See more

Rated 4 out of 5 stars

Had an issue with deliverance of gift card to recipients phone. However, was able to resend it to her email address myself without any phone call.

Rated 5 out of 5 stars

Very easy to use to purchase a gift card. The animated card is such a great extra. My daughters commented on how nice the experience was especially given the ability to reply back to me with Thanks!... See more

Rated 5 out of 5 stars

The ease of use, variety of options and the ability to personalize my gift made this the PERFECT solution to my problem and this has won my loyalty for almost any gift in the future! Job well done!!!... See more


Company details

  1. Online Marketplace
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Greeting Card Shop

Written by the company

Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at support@giftly.com with specific information about your gift and we will get back to you within 24 hours.


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Easy to buy but hard as hell to use

Easy to buy but hard as hell to use. Like many others discovered the hard way, it looks like a gift card to a specific business, but it is not. You go to use it there and discover that you must wait days or weeks to get funds to later use at said business. You also must give your banking info to this unknown third party or wait two weeks (hopefully) for a hard-to-use Mastercard to come by snail mail. Terrible for the recipient! Just use Venmo or Apple pay or such.

10 May 2026
Unprompted review
Rated 1 out of 5 stars

My daughter waited in line at Sephora…

My daughter waited in line at Sephora to use your Giftycard I gave her for $100. . The total of her purchase was 135.00. They couldn’t apply your card because it was a third party. So embarrassing for her. I will never use your business again
Diane

8 May 2026
Rated 1 out of 5 stars

Scam

Here’s a cleaner and stronger version of your review:

This company is a scam. I received a $100 gift card from work and redeemed it by choosing the option to deposit the funds into my bank account. Their website says the money should arrive within 2–3 business days, but it has been over a week and I still haven’t received anything.

I received a confirmation number and completed everything correctly. I contacted customer service multiple times, filled out their online form twice, and still got no response. Their customer service phone number only lets you leave a voicemail, and there’s no way to speak to an actual person.

Very disappointing experience. I would stay away from Giftly.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Gift recipient couldn’t use it at…

Gift recipient couldn’t use it at Blueberry’s Grill even though it said that on the front of the gift card. People at Blueberry’s Grill said Giftly is a scam. Recipients contacted Giftly and will be receiving a check in the mail but couldn’t use on their birthday. Very disappointing.

6 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look