Gift Packs Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agre... See more
Company replied
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AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She... See more
Company replied
First all they received my order on Friday but did not dispatch it until Tuesday and the person did not receive it until Wednesday. They should not mention same day delivery if it takes them 4 days. S... See more
Company replied
I live in Australia and I use Gift Loft to sent a birthday present to my Mum in Auckland every year. She absolutely loves the gift baskets. I think they are good value and the communication throughout... See more
Company replied
Company details
Written by the company
We are passionate about NZ products and delicious artisan foods - every gourmet food is taste tested before we select it for our gorgeous food hampers. We are a small family-owned & operated business based in Auckland, New Zealand. We love all things beautiful and fashionable and hope that our selection provides the perfect gift or gift idea for you.
Contact info
Mount Wellington, 1060, Auckland, New Zealand
- info@giftloft.co.nz
- giftloft.co.nz
4.8
Excellent
277 reviews
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Efficient and simple to place and track…
Efficient and simple to place and track the order. Wonderful communication.
5 June 2022
Reply from The Gift Loft
Thanks Mandy :)
Recipient of gift very impressed
Recipient of gift very impressed, especially liked the basket. Thanks
31 May 2022
Reply from The Gift Loft
Thanks Cathy, these baskets are great for re-using in the nursery :)
Box was a lot smaller than we expected…
Box was a lot smaller than we expected but lovely quality and well packed.
31 May 2022
Reply from The Gift Loft
Hi Grant, thank you for taking the time to write a review. The box was the same size as the one pictured on the website but we do have to pack everything down in the box for shipping with less packing paper than what we use in the online photos. This may have made the gift appear smaller. We are happy to hear you were happy with the quality and packing :)
Fantastic website and service.
Fantastic service, thank you very much. I wanted to send a special gift to a friend in New Zealand, and was so happy to find the Giftloft website. Delivery was super fast and so efficient, with updates all along the way. And, best of all, my friend was so happy with her gift - and the photos she shared were exactly how it looked on the website. Brilliant and easy. Thank you
29 May 2022
Reply from The Gift Loft
Thanks so much Julie, we love hearing when our gifts are so well received :)
Perfect gift for our son-in-law
Perfect gift for our son-in-law, speedy service & delivery, friendly & helpful customer service - great value, he was rapt. Thank you.!
28 May 2022
Reply from The Gift Loft
Thanks Maureen :)
Good customer service
Thanks for the prompt resolution. Really appreciate you sending a replacement.
25 May 2022
Reply from The Gift Loft
Hi Shiril, as per our email trail and the parcel tracking, I am so sorry, the driver delivered this to an incorrect address. This has never happened before and I am told it was due to the depot using relief drivers as a result of Covid. As per my earlier confirmation we have dispatched a replacement gift today on a different courier service following the original courier company being unable to retrieve the gift from the other address. Sorry for the delay, it is very upsetting for us too as most people are honest and occasionally we are given an incorrect address and the people who receive it always phone to tell us they have received a gift that is not for them. Unfortunately that wasn't the case this time.
Gift Packs
Gift Packs
Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agree on being very happy having seen in photos, provided by the DIL
25 May 2022
Reply from The Gift Loft
Thanks Karen, you chose beautiful gifts! We're glad your DIL was happy with them :)
Reply from The Gift Loft
Thank you!
Totally excellent service to my family…
Totally excellent service to my family in NZ, including a call back to tell me that I hadn't included a message, thanks very much and I will be using you again soon.
23 May 2022
Reply from The Gift Loft
Thanks so much Susan :)
parcel was not received by recipient
23 May 2022
Reply from The Gift Loft
Hi Hasina, as per the email I sent you, the parcel was delivered today following a delay due to the sudden absence of multiple staff from the NZC Wellington team as a result of Covid. This was unfortunately beyond our control and we are sorry for the inconvenience.
Excellent quick delivery
Excellent quick delivery. Gift arrived safely to a recently delivered mum of triplets at SCBU in Whangarei hospital. She was delighted and appreciative. Thanks so much. Would highly recommend.
23 May 2022
Reply from The Gift Loft
Great to hear, thanks Frances :)
Gift delivered on time and as…
Gift delivered on time and as described. Perfect for me, I live in Canada with most of family still in NZ
16 May 2022
Reply from The Gift Loft
Thanks Steven :)
Thankful for great service
Please with the easy process in buying and the gift being delivered so prompt.
15 May 2022
Reply from The Gift Loft
Thanks Syana :)
Birthday Gift
I bought my gift in England for you to deliver on the 12th May.
My friend received it on the 11th May. .Everything happened as you said and my friend was absolutely delighted with her gift .I would highly recommend
the Giftloft..
14 May 2022
Reply from The Gift Loft
Thank you :)
Gift was lovely once she received it
Gift was lovely once she received it, next day delivery ended up being 3 days later
11 May 2022
Reply from The Gift Loft
Hi Denise, we received your order after our order cut-off of 2pm (displayed in multiple places on the website), on a Thursday meaning we had to dispatch this on a Friday and as per our website, couriers don't guarantee weekend deliveries so this should have been delivered on the Monday but it was one day late and arrived on the Tuesday. Unfortunately there are still some delays with the courier network that are out of our control. We are glad the recipient enjoyed the gift.
Reply from The Gift Loft
Thanks Karen. Unfortunately there are still some courier network delays out of our control so we prefer to deliver a day early than a day late if delivery can't happen on the chosen day.
An exceptional company to deal with
An exceptional company to deal with! They have great options in terms of gifts. They provide regular updates about the shipping. The gift was beautifully wrapped. It takes the stress out of sending a gift. Thank you so much!
8 May 2022
Reply from The Gift Loft
Thanks so much Samantha :)
The gift package really hit the mark as…
The gift package really hit the mark as it was designed to cheer a tired mum who was dealing with a house lot of Covid, herself included.
Easy process and quite seamless, will definitely use again .
5 May 2022
Reply from The Gift Loft
Thanks Ken, great to hear the gift hit the mark as intended!
Great selection of gifts
Great selection of gifts. My order was delivered very quickly and I received lots of tracking updates along the way!
3 May 2022
Reply from The Gift Loft
Thanks for the review Katherine :)
Excellent product- bought a swaddle…
Excellent product- bought a swaddle sack and headband set for a baby gift. Arrived the next day beautifully wrapped. 100% would use again!!! Thanks 😊
3 May 2022
Reply from The Gift Loft
Thanks so much Caroline :)
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