Costa Coffee Reviews 

Costa Coffee ELTHAM HIGH STREET staff appear to be ready to go home ONE hour before they close ...
UNDERSTAND CLEANING IS IMPORTANT but REFUSAL to allow toilet access 15 minutes pre-closure is a bit too much...
They attempt to be FRIENDLY but dont quite succeed

Me and my mum went for a relaxing brew, I ordered the gingerbread iced latte "this was nice as always"
My mum ordered lemon ginger tea "this is her favourite drink" she would normally get this in a pot and a small cup, this time it was in a large glass latte style cup "it was quite heavy for her" upon tasting it she found it didn't taste as good as normal, therefore she needed to choose something else, she choose a plain hot chocolate. I told the batista and was offered another Lemon and ginger tea "why would we want another when it doesn't taste the same as it used to, have you changed your speciality tea bags COSTA? This was at Stockport, merseyway.

Petersfield Ramswalk Costa Coffee, was in for over an hour and baby need a change. The toilet was absolutely disgusting with wee all over the floor with toilet roll everywhere. Yes customers should be more considerate, but it states that public toilets especially ones in cafes and restraints should be checked every 1-2 hours for hygiene purpose. There was no way this toilet had been checked in hours. Absolutely gross and can’t even use the excuse it was busy as there was only 2 other tables and around 10-15 people that did take away the whole time we were there.

Costa coffee talk about slow. 45 min break coach driver and walked out with nothing. While one girl making smoothies or something. Never again and won’t bring 30 passengers here again. Prob why I don’t see any coaches or truckers here. Didn’t even acknowledge and says I’ll be with you in a minute.

Very disappointed that you have stopped taking coffee pods for recycling, and supplying the bags.

I'm truly shocked with the feedback I see. I must be lucky. My Eltham one is great. Good customer service and always getting my lush drinks be it a frappe or my latte to a tea (no pun intended). Been in early morning today and lovely ladies on and friendly even in this heat.

I placed an online order for quick collection, but when I arrived I had to queue for 10 minutes just to be told my drink wasn’t ready. They asked me to step aside while counter customers were served straight away.
After waiting 15 minutes and asking again, they admitted they had made mistakes. Suddenly my drink appeared, but they had no idea who it was for and even blamed me for not asking for it sooner.
The online ordering system is completely pointless. Poor organisation, zero communication, and a total waste of time. I won’t be using the app or this branch again.

How do I write a review for costa coffee in Kings Lynn?

Placed an on line order and went to the store to collect at the pick up point as instructed. Spoke to staff member and was told to wait a minute. Five minutes later asked again. Second staff member told me I’d have to join the queue as she didn’t know what I’d ordered. I expressed surprise as it was an on line order so I’d have expected them to be aware. Waited in a long queue and got to front, only to be asked again what I wanted. I showed my order on my phone and asked what was the point of on line ordering if it took around 25 mins as opposed to the stated 5-8. Team member looked daggers at me. I said please could
I have my coffees or money back. Again she glared angrily and went off to arrange coffees. No apology or explanation and she walked away saying “I don’t know what you’re having a go at me for”. Truly dreadful customer service, no apology or any explanation for the need to queue for an on line order which turned out to be total waste of time.
I’ve used the Costa on line complaint function and the 500 character limit!! It’s now three days and I’ve had an automated reply and nothing else.
It will be a long time if ever I buy a coffee from Costa again. I came out feeling that I’d been a complete inconvenience to this team member. In future I won’t buy overpriced coffee and choose instead to get coffee from a local business who values their customers. Dreadfully poor Costa. You should aim for better.

I always have a great experience at Costa Coffee in my local area if Sale, Manchester, UK. Jenny is brilliant, she knows all her regular customers drinks and often what they want to eat. All the staff here are 100% amazing, can’t praise th enough.

Went into your drive through in Colchester and ordered the breakfast meal. First they said no bacon at 0820 in the morning. Then paid for the meal and got no orange juice. I normally go to Starbucks and I now see why Costa is a second rate chain

Getting far too dear the prices keep going up,pastries and cakes are extaortion,.love the staff just not good about the increases.

Costa coffee is one of the most well known coffee chains in the united kingdom offering a warm and relaxing environment for coffee lovers.It is a great place to enjoy a quick drink meet friends or spend some quiet time studying or working.

love this place so much - fab coffee and fab service!!

The staff were very rude

I can’t rate Costa Coffee in Nottingham, Victoria Centre high enough, they’re hard working, always busy, intelligent, instinctive, problem solving, so helpful, they don’t need any prompting to do anything, they just go ahead and do it, the service is impeccable and it’s very clean.

Costa coffee,
I've tried to write to Costa direct again today using their online form ....without success.I'm a doctor of health and exasperated that there is no way to make a valid and serious complaint about potential customer allergic reactions to dog hair, saliva etc. because their owners are not keeping their dogs on the floor but instead, allowing them to wander all over the upholstery.

The person who was with me yesterday actually saw that the owner permitted one if her two dogs to lick the residue food directly off the Costa tray apart from my previously posted review that the owner permitted the two dogs to wander all over the upholstery, unchecked. It was shocking.

This is not respecting people who may not even cope medically with dog hairs and their associated excretions.

What about people who don't wish dogs to be in catering establishments? No respect.

If it isn't really acceptable to have children jumping on upholstery with dirty shoes then why is it permissable for the dogs who have been walking through whatever on the ground to be on the upholstery? It is dangerous for vulnerable people and distasteful to those who would prefer not to share this space with dogs at all.

There are no bold signs or enforcement techniques to curb owners' behaviour and selfishness or adherence to health issues and hygiene issues.
Actually, here you have to click on one star to write a review but no star rating is what I wanted to award Costa.

Went to my local supermarket Tesco in western avenue Cardiff to get iced latte but it taste like shxx and no where near to the taste of coffee at all I am afraid. Bad performance and staffs needs more trainings on how to make a perfect coffee

Visiting Costa in pool Cornwall . Dirty table and floors while very quiet and furniture that’s you don’t want to sit on, see pictures.
Unkept and and unpleasant this dirty branch expect you to sit in chairs that are falling apart and floors fill with waste matter. Never again

I visited the St James Retail Park Newcastle store yesterday on foot about 11am with my dog. I couldn't enter the store with my dog so walked around to the drive through to see if I could use the intercom for my order.

A wonderful friendly and helpful member of the team saw this and came out of the rear door to see if she could help.

I explained the situation and she said, if you go and sit on the tables outside the entrance, she would bring my drink and a Pupaccino for the boy. 5 minutes later she came out with the drinks gave them to me and said have a moments happiness on me explaining that I didnt need to pay.

It was one of those rare life moments when someone makes a gesture of kindness you just dont expect. It absolutely made my day. I'm just so sorry I didnt catch the colleagues name as I would like to thank her properly.

I love Costa coffee but that was such an exceptional and unexpected act of kindness. Thank you for making my day x