I put a order in for different amounts £181.00 in total to be presided. When paying it came up please check the information entered. So I left the site. I had a e mail from my on line... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... See more
Company replied
I was late in deciding what to get my son in law for his birthday only deciding to get him a ticket master voucher last minute. I’m not great with online shopping but found the procedure easy straight... See more
Company replied
Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... See more
Company replied
Company details
Written by the company
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Contact info
Ireland
- giftcardstore.co.uk
3.1
Average
278 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sold me a dud voucher and then told me to take it up with the retailer
Have previously found this service to be pretty smooth. However I have now had my first issue and they have completely passed the buck.
I bought 5 vouchers from them BUT only 4 work. GiftCardStore’s response is that I need to argue my case with the retailer that the vouchers are for!
Will be taking up with my credit card company as they clearly haven’t sold me what I paid for.
3 December 2024
Reply from Gift Card Store
Hello Neil,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
Unfortunately, in this case Gift Card Store do not load the vouchers, they come directly the particular company as requested. Due to this, you need to speak to the voucher provider to have them investigate why the funds are not as they should be.
We appreciate how frustrating this is and will do anything we can to support.
Kind regards
Gift Card Store Team
Poor customer service and no card arrived
Their website shows that electronic gift card delivery is instant (but can take up to 24 hours).
I ordered my gift card on the 4th December and today I have still not had it delivered.
My email to Customer Services, sent on the 5th December has gone unanswered, not even an acknowledgedment of receipt.
My call to Customer Services along with a "You will receive a response in 24-48 hours" has again, gone unanswered.
Seriously .... what does it take to send a gift card over email??
I suspect the only way this kind of company will listen is when I initiate a chargeback via my credit card as I've paid for something that I have not received.
My advice to anyone looking to use this site ... Don't!
UPDATE: Despite me raising a support ticket on Friday 6th, I phoned to ask for an update on it today and it's not even been looked at!
The best bit - I've received an email today, thanking me for my purchase and asking me to rate you on TrustPilot.
Here's your rating .... 0% Customer Service, 0% Satisfaction. 100% Thieves!
I'd really like some assistance to get the problem resolved if possible please.
Case Number CS14769524 is open for this. Thanks
10 December 2024
Unprompted review
Reply from Gift Card Store
Hello Jay,
Thank you for taking the time to write a review and very sorry to hear of the issues you have had.
We are going to request more information via trust pilot so we can get this looked into straight away, then come back with an update as soon as possible.
If you can also provide the case number, that would help as well.
Kind regards
Gift Card Store Team
Easy to find the vouchers that I needed…
Easy to find the vouchers that I needed and my order was delivered with the allotted time frame
2 December 2024
Reply from Gift Card Store
Hello Bill,
Thank you for taking the time to leave a review.
We are really happy you found us easy to use and they arrived smoothly.
Kind regards
Gift Card Store Team
Scam!
Scam!
Save your money - do not trust this website!
Significant amount of money now stolen by this company and their only response is an ‘apology’ for the “delay”. Gift Cards not sent.
5 December 2024
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave feedback and very sorry you feel this way.
We can assure you were not a scam, however due to the time of year there could possibly be a delay with postage being how busy Royal Mail are.
We know how inconvenient this can be and can only apologise.
We can see there is an open case for you on record so do please feel free to contact us directly anytime.
Kind regards
Gift Card Store Team
Simple and all good
Ordered online, simple process and items came a few days later.
Great service.
3 December 2024
Reply from Gift Card Store
Hello Darren,
Thank you for taking the time to leave a review.
We are happy to hear you found the process simply with a minimum wait time.
Kind regards
Gift Card Store Team
Good
Yep, good although I found it quite tricky to send direct to recipient, but got there in the end
1 December 2024
Reply from Gift Card Store
Hello Heather,
Thank you for taking the time to leave a review.
Sorry to hear you found it a little tricky but glad you got there in the end.
Kind regards
Gift Card Store Team
I still haven't received my vouchers
I still haven't received my vouchers. I ordered them on the 2nd December and paid postage!
8 December 2024
Reply from Gift Card Store
Hello Denise,
Thank you for taking the time to leave a review and very sorry to hear that your order hasn't arrived yet. Just having a look at the order, it was dispatched on the 3rd Dec.
We can see that there is an open case for you, so a member of the team will be in touch as soon as possible.
As of the moment the order is with Royal Mail, however due to the time of year the post can be delayed with the sheer volume of parcels they deliver.
Very sorry for any inconvenience.
Kind regards
Gift Card Store Team
Good customer service
Good customer service, good delivery and easy throughout on-line.
7 December 2024
Reply from Gift Card Store
Hello Barry,
Thank you for taking the time to leave a review.
We are happy to hear you had great customer service and had a smooth experience.
Kind regards
Gift Card Store Team
Card arrived safely with a very nice…
Card arrived safely with a very nice card to give it with.
Also delivered by Royal Mail.
Reassuring email when it was on it's way.
6 December 2024
Reply from Gift Card Store
Hello P Martin,
Thank you for taking the time to leave a review.
We are happy to hear your card arrived nice and safely.
Kind regards
Gift Card Store Team
My order was deal very…efficently
My order was dealt with very efficiently and delivered as I asked.
26 November 2024
Reply from Gift Card Store
Hello Mrs Gordon,
Thank you for taking the time to leave a review.
We are happy to hear of the great experience you've had.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Graeme,
Thank you for taking the time to leave a review.
We do hope you wife is happy with her pressie!
Kind regards
Gift Card Store Team
Bought this as an e-gift for a 10 year…
Bought this as an e-gift for a 10 year old boy.
There's no option to print the card at home, it has to be saved in an online wallet. Very complicated to download and use - in the end I kept the voucher and bought him an Amazon one! I cannot work out how to use the card to buy online, super frustrating. I logged a call with CS, noone ever replied and it's been 2 weeks, Won't be buying from here again.
30 November 2024
Unprompted review
Reply from Gift Card Store
Hello Tal,
Thank you for taking the time to leave a review and very sorry to hear you have been struggling in regards to spending it.
We will request some more information via Trustpilot so we can look into your case.
Kind regards
Gift Card Store Team
Easy access and ordering
22 November 2024
Reply from Gift Card Store
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear of your great experience with the card.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Jude,
Thank you for taking the time to leave a review.
We are really happy to hear that your card arrive quickly for you.
Kind regards
Gift Card Store Team
Have not received my order yet so can…
Have not received my order yet so can not in all fairness rate the product,
But can rate your customer service which is abysmal
29 November 2024
Reply from Gift Card Store
Hello Albert,
Thank you for taking the time to leave a review and very sorry to hear you've not had a positive experience with our customer service team.
We are always looking at ways to improve so will make sure to locate your interaction, then pass forward feedback to the relevant team.
Kind regards
Gift Card Store Team
Good Experience
Site is easy to use, gift cards sent out quickly. would use Gift Card Store again
23 November 2024
Reply from Gift Card Store
Hello Jazzymc,
Thank you for taking the time to leave a review.
We are really happy to hear of the great experience you have had with us.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Mr Driscoll,
Thank you for taking the time to leave a review.
We are really happy to hear you found the website easy to use and your card arrived quickly.
Kind regards
Gift Card Store Team
Bought a gaming gift card which offered…
Bought a gaming gift card which offered a 10% bonus gift card. I never received the bonus card. On chasing I was told the offer wasn't valid anymore even though it was still on the site as we spoke. They raised some sort of investigation for which I received a generic email but no follow-up in a week!!
23 November 2024
Reply from Gift Card Store
Hello Andy,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
Having a look we can see that there is an open case, so we have asked that you receive a response today as priority.
Really sorry for the inconvenience regarding this.
Kind regards Gift Card Store Team
Wrong gift cards delivered replacements…
Wrong gift cards delivered replacements still awaited poor service
29 November 2024
Reply from Gift Card Store
Hello Geraldine,
Thank you for taking the time to leave a review.
We are very sorry to hear of the issues you have had regarding your order, however can see that our team are looking into this for you.
We will try to make a push and see if we can get a member of staff to look into this for with haste.
Kind regards
Gift Card Store Team
Not good
Through TopCashback to purchase but it often declines giving cash back with no reason.
21 November 2024
Reply from Gift Card Store
Hello Chi,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
If you would like to discuss this further with a member of the team via your preferred contact method (email/phone), please feel free to do so here: https://www.giftcardstore.co.uk/pages/contact
We will be more than happy to help.
Kind regards
Adrian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.