I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
Company replied
They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
Company replied
Panthera Slushie & Frozen Drink Maker 2L
(142)
12" Outdoor Auto-Rotate Gas Pizza Oven
(51)
Bug-A-Salt 3.0 Advanced Combat Blast
(25)
Panthera 2.6L Slushie Machine Pro Soft Serve & Frozen Drink Maker Black
(24)
Pink Glitter Pearl Shell Lamp
(19)
Stay Cosy Heated Faux Fur Blanket 160 x 120 cm - Rainbow
(19)
SWIG Outdoor Portable Gas BBQ Grill On Wheels
(17)
Bug-A-Salt 3.0 Realtree Camo
(16)
Iridescent Glitter Pearl Shell Lamp
(16)
Glam Mirrored 3 Drawer Bedside Table with Wireless Charging, LED Lighting, and Bluetooth Speakers
(16)
Company details
- #1 of 3 best companies in Department Store
- #2 of 3 best companies in Candle Store
- #2 of 3 best companies in Game Store
- #13 of 19 best companies in Gift Shop
- #3 of 3 best companies in Glassware Store
- #1 of 3 best companies in Variety Store
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
inconvenient delivery method
Placing order for product went smoothly but delivery left a lot to be desired
I use a POBox which was accepted as an address. I assumed shipping was Aust Post as listed.
It was only after order completed that got msg from a courier to say that they do deliver to PO Boxes and would be left at alternative collection point. This point was not convenient to me nor could it be collected by another person making it very inconvenient
17 June 2026
Reply from GiftBox
Hi Kym, thank you for sharing your feedback. We're glad to hear that placing your order was a smooth experience, but that the delivery process was inconvenient. We'll pass it on to our team as we work to improve the clarity of our shipping information and delivery experience. We apologise for the inconvenience caused.
Reply from GiftBox
Hi Bree, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with GiftBox customer service!
Nice and easy service
19 June 2026
Reply from GiftBox
Hi Mark , thank you for taking the time to leave a five-star review! We’re pleased to hear you had a nice and easy service from Giftbox :)
Super quick postage
18 June 2026
Reply from GiftBox
Hi Jill, thank you for taking the time to leave a five-star review and we’re thrilled to hear your Giftbox order arrived quickly!
very fast delivery!!
18 June 2026
Reply from GiftBox
Hi Melissa, thank you for taking the time to leave a five-star review and we’re thrilled to hear your Giftbox order arrived quickly!
Sofa chair
I purchased a sofa chair which I was pretty excited about. Not excited about the 10 business days it took to get here. The chair itself is a little disappointing. After 5 days of decompressing, one side still has not fully decompressed and it looks rather lop sided.
1 June 2026
Reply from GiftBox
Hi Julie, thank you for your feedback. We're sorry to hear that your sofa chair hasn't met expectations.
Regarding the chair's appearance, these sofas are compressed for shipping and typically require up to 72 hours after unpacking to fully expand and return to their intended shape. Unevenness can also be normal during this period and generally smooth out with regular use.
Since you've mentioned the chair has been out of the packaging for 5 days and one side still appears uneven, we'd be happy to take a closer look. Could you please send us a few photos via hello@giftbox.com.au of the chair from different angles so we can assess the issue and assist you further?
Happy with Product and Service Quality
Simple website to order from, reasonable prices, quality products, rapid shipping, well packaged.
1 June 2026
Reply from GiftBox
Hi Justine, thank you for taking the time to leave a wonderful five-star review your kind words! We're delighted to hear that you found our Giftbox website easy to use, our prices reasonable, and our products high quality. It's also great to know that your order arrived quickly and was well packaged.
Reply from GiftBox
Hi Jenny, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive experience with GiftBox Click and Collect!
Awesome just what i wanted
31 May 2026
Reply from GiftBox
Hi Stephen, thank you so much for taking the time leave us a five-star review! We're so glad to hear the speaker was exactly what you were looking for and had an awesome experience with Giftbox.
Reply from GiftBox
Hi Shirley, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox service and fast delivery.
Reply from GiftBox
Hi Jessica, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox prices and our team :)
They excellent i often order my smokes…
They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to ring me to let me know.
I highly recomend them
13 June 2026
Unprompted review
Reply from GiftBox
Hi Alison, thank you so much for taking the time leave us a five-star review and kind words! We're sorry for the inconvenience caused by the system issues over the weekend, but we're glad our Giftbox team was able to keep you updated and get everything sorted for you. Thank you for the recommendation :)
Reply from GiftBox
Hi Lanos, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox shipping time-frames and that it was a hassle free experience :)
Exactly what we wanted at a great price…
Exactly what we wanted at a great price and was able to collect the next day
13 June 2026
Reply from GiftBox
Hi Rosialand, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox prices and Click and Collect service :)
Reply from GiftBox
Hi Aaron, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox deals and salt guns.
Delivery was great came very quickly…
Delivery was great came very quickly and no damage. Shopping on line with the app very easy to navigate and had various options.
11 June 2026
Reply from GiftBox
Hi Marie, thank you so much for taking the time leave us a five-star review! We're delighted to hear that your Giftbox order arrived quickly and in perfect condition. It's also great to know that you found our website easy to navigate and appreciated the variety of options.
Reply from GiftBox
Hi Rhiannon, thank you so much for taking the time leave us a five-star review! We’re pleased that everything arrived in your Giftbox order and it was delivered fast.
Kayla @ Kingsmeadow's store went above…
Kayla @ Kingsmeadow's store went above and beyond to help me.
11 June 2026
Reply from GiftBox
Hi Michelle, thank you so much for taking the time leave us a five-star review! We're delighted to hear that Kayla our Giftbox Kings Meadow store went above and beyond to assist you. We'll be sure to pass on your feedback :)
Mini maggaser
Very speedy delivery but would have liked to receive a tracking number so I knew when it had arrived at the post office as I don’t get a house delivery
31 May 2026
Reply from GiftBox
Hi Sandra, thank you so much for taking the time leave us a five-star review! We're glad your order arrived quickly. We apologise for the tracking number not being included in the shipment email, we will investigate that to ensure it does not happen again.
Excellent click-and-collect service
Excellent click-and-collect service! The order was ready on time, the collection process was smooth, and Andrea was very friendly and helpful. Very convenient and hassle-free experience.
9 June 2026
Reply from GiftBox
Hi Gourav, thank you so much for taking the time leave us a wonderful five-star review! We're delighted to hear that your Click and Collect experience was smooth and hassle-free. It's great to know your Giftbox order was ready on time and that Andrea provided friendly and helpful service :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.